ServiceLink
1355 Cherrington Pkwy,
Coraopolis, 15108, PA,
United States
Coraopolis, 15108, PA,
United States
1 800-777-8759
Banking and Financial Services
ServiceLink Technographics
ServiceLink Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ServiceLink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 ServiceLink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ServiceLink has purchased the following applications: SAP Concur Expense for Expense Management in 2015, Equifax I-9 Anywhere for HR Compliance in 2021, Microsoft Power BI for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ServiceLink is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ServiceLink revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ServiceLink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ServiceLink Tech Stack and Enterprise Applications
ServiceLink ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2015 | 2015 |
In 2015, ServiceLink implemented SAP Concur Expense for Expense Management. The deployment was scoped to support the Information Technology department and its administrative ecosystem, covering approximately 300 employees and contractors across the United States and abroad and providing direct administrative workflows for senior executives including one Senior Vice President, seven Vice Presidents, two Assistant Vice Presidents, four Directors, and two Managers.
SAP Concur Expense was configured to centralize travel booking and expense capture, with practical use cases including creation and maintenance of travel itineraries, airline and hotel reservations, flight connection planning, and car rental bookings through the SAP Concur Expense application. The implementation supported routine administrative processes such as calendar and conference room coordination, expense submission for executive staff, and maintenance of spreadsheets and reports tied to travel and expense activity.
Operational integration was explicit between SAP Concur Expense and the companys finance reporting, with monthly expense reporting for executive staff maintained through Oracle, indicating a handoff of consolidated reporting to Oracle while SAP Concur Expense handled transactional travel and expense records. The rollout focused on administrative and executive user groups within IT, aligning travel and expense transaction capture in SAP Concur Expense with downstream financial reporting in Oracle.
Governance centered on centralized administrative ownership inside the Information Technology department, where administrators used SAP Concur Expense alongside existing administrative processes for procurement of supplies, onboarding coordination, help desk ticketing support, meeting minutes, and employee engagement activities. ServiceLink SAP Concur Expense Expense Management supported business functions including travel and expense administration, executive expense reporting, procurement coordination, and administrative operations without indicating changes to broader enterprise finance systems beyond the stated Oracle reporting integration.
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Expense Management | ERP |
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2015 | 2015 |
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ServiceLink HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax I-9 Anywhere | HR Compliance | HCM | n/a | 2021 | 2021 |
In 2021, ServiceLink implemented Equifax I-9 Anywhere to standardize I-9 processing and pre-employment screening as part of its HR Compliance operations. The deployment centralized the management of pre-employment screening, background check reconciliation, and employment verification across ServiceLink's United States operations, creating a single control point for new hire clearance and documentation retention.
Equifax I-9 Anywhere was configured to manage the full I-9 lifecycle for new hires, to capture and track completion status, and to support weekly I-9 audits to ensure completion within three days of hire. The implementation also embedded workflows for background check review, where background check report content is evaluated against ServiceLink background check procedures for discrepancies and tracked until the candidate is cleared for employment.
Operational integration extended to the Oracle HRIS system, with completed background check results and clearance status required to be updated in Oracle HRIS as part of the inbound onboarding flow. The program established the HR team and talent acquisition groups as primary business functions responsible for processing all written and verbal employment verification requests, and designated a point of contact for follow-ups and inquiries to maintain case resolution and status tracking.
Governance and audit procedures were formalized around the Equifax I-9 Anywhere deployment, including a weekly background check audit to identify hires with pending checks at time of hire, weekly I-9 audits for timeliness, and ongoing poster maintenance. Monthly and annual audits of state and federal posters and display boards were incorporated to ensure physical and electronic locations remained current and compliant.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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ServiceLink Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, ServiceLink implemented Microsoft Power BI to improve reporting and efficiency within its Reporting and Analytics organization. Microsoft Power BI was deployed as part of an Analytics and BI initiative alongside Qlikview and Tableau to expand visualization and self service reporting capabilities across the business.
The implementation focused on building centralized semantic models and shared datasets in Microsoft Power BI, developing interactive dashboards and paginated reports, and automating scheduled data refresh and report distribution. Configuration work emphasized data modeling, measure authoring using DAX, role level security, and publishing pipelines to separate development and production workspaces.
Operationally the rollout targeted the Reporting and Analytics function, with governance processes introduced for dataset certification, access control, and a report catalog to reduce duplication. Training and change management activities supported self service adoption, while the Microsoft Power BI deployment sits within ServiceLinks Analytics and BI stack to provide standardized visualization, reporting automation, and governed data models for downstream business users.
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ServiceLink Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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ServiceLink Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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ServiceLink CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ServiceLink IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ServiceLink CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ServiceLink
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Director, Business Intelligence and Enterprise Reporting | Director | IT | |
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AVP, Data and Business Intelligence | VP | IT | |
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Vice President, Business Intelligence | VP | IT | |
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Chief Financial Officer | CXO | Finance | |
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Senior Director Financial Planning Analysis | Director | Finance | |
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Finance Director | Director | Finance | |
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Vice President of Corporate Finance, AVP of FP&A, Director of FP&A | Director | Finance | |
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Director of Financial Planning and Analysis | Director | Finance | |
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Accounting Director | Director | Finance | |
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Director - Accounting | Director | Finance | |
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Director of Financial Planning & Analysis; Origination Services | Director | Finance | |
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Chief Executive Officer | CXO | Finance | |
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Vice President, Human Resources and Administration | VP | HR | |
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Human Resources Director | Director | HR | |
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Human Resources Business Partner | Manager | HR | |
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Vice President, Recruiting and Employee Engagement | VP | HR | |
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Apps Being Evaluated by ServiceLink Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ServiceLink IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ServiceLink digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD ServiceLink Technographics
ServiceLink is a Banking and Financial Services organization based in United States,
with around 3000 employees and annual revenues of $1.00 billion.
ServiceLink operates a diverse technology stack with applications such as
SAP Concur Expense, Equifax I-9 Anywhere and Microsoft Power BI,
covering areas like Expense Management, HR Compliance and Analytics and BI.
ServiceLink has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Equifax and Microsoft.
ServiceLink recently adopted applications including
Equifax I-9 Anywhere in 2021, Microsoft 365 in 2021 and Contentful Content Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ServiceLink’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ServiceLink’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ServiceLink technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.