AI Buyer Insights:

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● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

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● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

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● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

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● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

SFR Business
Location
16, Rue du General Alain de Boissieu,
Paris, 75015,
France
Website
https://www.sfrbusiness.fr/
Phone
33 38 0486 650
Artw industry
Communications
Employee
Revenue

SFR Business Technographics

SFR Business Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by SFR Business and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 SFR Business employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that SFR Business has purchased the following applications: Rackspace Cloud for Application Hosting and Computing Services in 2019, Collab OneContact Suite for Call Center in 2021, BMC Helix Remedyforce for IT Service Management in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems SFR Business is running and its propensity to invest more and deepen its relationship with Rackspace Technology , Huawei Enterprise , Collab or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing SFR Business revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SFR Business intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

SFR Business Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Rackspace Technology Legacy Rackspace Cloud Application Hosting and Computing Services IaaS n/a 2019 2019
Application Hosting and Computing Services IaaS 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collab Legacy Collab OneContact Suite Call Center CRM n/a 2021 2021 In 2021, SFR Business implemented the Collab OneContact Suite Call Center to launch its Global Contact Center CCaaS offering across France. The cloud-hosted deployment centralized omnichannel customer engagement and enabled remote agent access for SFR Business customers, establishing a platform designed for rapid provisioning and scalable operation. Collab OneContact Suite was configured with core Call Center capabilities including omnichannel routing, agent desktop functionality, queue and skills-based routing, and administrative provisioning to accelerate time-to-service. The implementation emphasized rapid deployment patterns common to CCaaS, enabling faster onboarding of agent seats and configuration of channel routing rules. Operational coverage targeted SFR Business contact center operations and customer experience teams across France, with remote agent access as a primary feature to support distributed work. The solution aggregated voice, email, web chat and SMS channels into a unified routing layer, enabling consistent customer handling across channels while supporting scalability for peak demand. Governance was organized around centralized platform provisioning and operational controls, with the cloud-hosted Collab OneContact Suite providing a single pane for policy, routing and capacity adjustments. The implementation explicitly supported scalability and faster time-to-service for SFR Business customers, while providing a foundation for ongoing contact center operational management.
Marketing Automation CRM 2015 2015
Marketing Automation CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
BMC Software Legacy BMC Helix Remedyforce IT Service Management ITSM n/a 2013 2013
IT Decision Makers and Key Stakeholders at SFR Business
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by SFR Business Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD SFR Business Technographics

SFR Business is a Communications organization based in France, with around 3000 employees and annual revenues of $750.0 million.

SFR Business operates a diverse technology stack with applications such as Rackspace Cloud, Collab OneContact Suite and BMC Helix Remedyforce, covering areas like Application Hosting and Computing Services, Call Center and IT Service Management.

SFR Business has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Rackspace Technology, Collab and BMC Software.

SFR Business recently adopted applications including Collab OneContact Suite in 2021, Acquia Campaign Studio (ex Mautic) in 2021 and Rackspace Cloud in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of SFR Business’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates SFR Business’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete SFR Business technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.