SFR Business
16, Rue du General Alain de Boissieu,
Paris, 75015,
France
Paris, 75015,
France
33 38 0486 650
Communications
SFR Business Technographics
SFR Business Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SFR Business and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 SFR Business employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SFR Business has purchased the following applications: Collab OneContact Suite for Call Center in 2021, BMC Helix Remedyforce for IT Service Management in 2013, Rackspace Cloud for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SFR Business is running and its propensity to invest more and deepen its relationship with Collab , Adobe Systems , Acquia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SFR Business revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SFR Business intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SFR Business Tech Stack and Enterprise Applications
SFR Business CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Collab | Legacy | Collab OneContact Suite | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, SFR Business implemented the Collab OneContact Suite Call Center to launch its Global Contact Center CCaaS offering across France. The cloud-hosted deployment centralized omnichannel customer engagement and enabled remote agent access for SFR Business customers, establishing a platform designed for rapid provisioning and scalable operation.
Collab OneContact Suite was configured with core Call Center capabilities including omnichannel routing, agent desktop functionality, queue and skills-based routing, and administrative provisioning to accelerate time-to-service. The implementation emphasized rapid deployment patterns common to CCaaS, enabling faster onboarding of agent seats and configuration of channel routing rules.
Operational coverage targeted SFR Business contact center operations and customer experience teams across France, with remote agent access as a primary feature to support distributed work. The solution aggregated voice, email, web chat and SMS channels into a unified routing layer, enabling consistent customer handling across channels while supporting scalability for peak demand.
Governance was organized around centralized platform provisioning and operational controls, with the cloud-hosted Collab OneContact Suite providing a single pane for policy, routing and capacity adjustments. The implementation explicitly supported scalability and faster time-to-service for SFR Business customers, while providing a foundation for ongoing contact center operational management.
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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SFR Business ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BMC Software | Legacy | BMC Helix Remedyforce | IT Service Management | ITSM | n/a | 2013 | 2013 |
In 2013, SFR Business implemented BMC Helix Remedyforce for IT Service Management. The deployment targeted the operator’s core service operations in its communications environment and centralized incident and service request handling through a single ITSM application.
BMC Helix Remedyforce was configured to interface with the monitoring and reporting layers. Implementations included a web interface for configuration of Nagios and HP NNMi and a web interface for access to HP NNM iSPI performance graphics. A reporting solution was scoped as study and model and leveraged Talend ETL, TIBCO JasperSoft and PostgreSql to consolidate operational metrics and feed the service management platform.
The implementation integrated creation of incident tickets from Netcool using SOAP into the BMC Remedy ITSM workflows to automate event to ticket conversion. Orchestration of IT tasks was studied and modeled using HP Operations Orchestration with REST to provide triggers for remediation workflows. Cisco CallManager monitoring was incorporated using SOAP and AXL interfaces alongside Nagios and Cacti to capture telephony performance and alerts.
Operational coverage emphasized incident management, monitoring integration, reporting pipelines and orchestration handoffs, aligning service desk workflows with telemetry sources. Governance work focused on modeling and embedding event to ticket flows and establishing reporting and orchestration process definitions as part of staged studies and proofs of concept.
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SFR Business IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
In 2019, SFR Business deployed Rackspace Cloud to host and operate its corporate website. SFR Business uses Rackspace Cloud, an Application Hosting and Computing Services solution, to support website hosting and public web presence and to align cloud infrastructure with corporate IT and digital functions.
The implementation emphasizes standard cloud compute, object storage, and network service capabilities typical of Application Hosting and Computing Services, supporting web content delivery, scalability, and managed operations. Operational ownership is described as residing with SFR Business IT and digital teams, which manage provisioning, orchestration, change control, and incident workflows under established cloud governance practices. The deployment is focused on SFR Business public web channels in France and impacts web operations, digital marketing, and customer-facing support systems.
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at SFR Business
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SFR Business Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SFR Business IT executives and key decision makers. This section highlights SFR Business's latest recorded technology evaluations, including IBM z/OS Distribution ERP for Distribution ERP on 2025-04-10, Epicor Prophet 21 for Distribution ERP on 2025-04-10, and Salesforce Marketing Cloud for Marketing Automation on 2025-01-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SFR Business digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD SFR Business Technographics
SFR Business is a Communications organization based in France,
with around 3000 employees and annual revenues of $750.0 million.
SFR Business operates a diverse technology stack with applications such as
Collab OneContact Suite, BMC Helix Remedyforce and Rackspace Cloud,
covering areas like Call Center, IT Service Management and Application Hosting and Computing Services.
SFR Business has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Collab, BMC Software and Rackspace Technology.
SFR Business recently adopted applications including
Collab OneContact Suite in 2021, Acquia Campaign Studio (ex Mautic) in 2021 and Rackspace Cloud in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SFR Business’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SFR Business’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SFR Business technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.