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Shiseido
Location
1-6-2, Higashi-shimbashi, Minato-ku,
Tokyo, 105-8310,
Japan
Website
https://www.shiseido.com/
Phone
81-3-3572-5111
Artw industry
Retail
Employee
Revenue

Shiseido Technographics

Shiseido Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Shiseido and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 46000 Shiseido employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Shiseido has purchased the following applications: Apple Pay for Payment Processing in 2021, ServiceNow HR for HR Service Delivery in 2022, Artificial Solutions Teneo AI Platform for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Shiseido is running and its propensity to invest more and deepen its relationship with Apple , ServiceNow , Artificial Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Shiseido revenues, which have grown to $6.14 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shiseido intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Shiseido Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apple Legacy Apple Pay Payment Processing ERP Financial Management n/a 2021 2021
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow HR HR Service Delivery HCM n/a 2022 2022
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Artificial Solutions Legacy Artificial Solutions Teneo AI Platform Chatbots and Conversational AI AI-Powered Application x 2017 2018
In 2017 Shiseido deployed the Artificial Solutions Teneo AI Platform to power a branded virtual beauty advisor named Beau-co, implementing conversational applications in the Chatbots and Conversational AI category. The deployment targeted consumer-facing engagement on digital channels and positioned the Artificial Solutions Teneo AI Platform as the central conversational runtime for stylistic guidance and general user interaction. The implementation leveraged category-aligned capabilities such as natural language understanding, dialogue management, intent classification and entity resolution to support domain-specific conversational flows for eye-shadow, mascara, eyeliner and other makeup guidance. Content authoring and knowledge expansion workflows were established to allow product and marketing teams to extend Beau-co’s beauty knowledge over time and to refine conversational design and fallback handling. Operational coverage focused on Shiseido customer engagement and ecommerce support across its digital touchpoints, with the assistant embedded into web-facing channels and tied to Shiseido content repositories and customer touchpoint workflows. The deployment impacted customer engagement, ecommerce merchandising guidance and marketing communications by delivering guided product recommendations and conversational brand experiences. Rollout followed a phased approach beginning with a constrained advisory scope, reflecting a common Artificial Solutions pattern of starting with smaller projects before expanding functionality. Governance centered on iterative content governance and conversational QA managed by product and marketing stakeholders, with explicit plans to expand Beau-co’s knowledge set in the near future to increase user engagement.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2018 2018
Collaboration Collaboration 2018 2018
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce Fraud Protection eCommerce 2021 2021
eCommerce eCommerce 2011 2011
Personalization and Product Recommendations eCommerce 2021 2021
Personalization and Product Recommendations eCommerce 2017 2017
Personalization and Product Recommendations eCommerce 2018 2018
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Order Management SCM 2019 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Analytics CRM 2019 2019
Customer Engagement CRM 2023 2023
Data Management Platform CRM 2018 2018
Data Management Platform CRM 2018 2018
Data Management Platform CRM 2018 2018
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2017 2017
Marketing Analytics CRM 2017 2017
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2016 2016
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2022 2022
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2017 2017
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
IT Decision Makers and Key Stakeholders at Shiseido
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Shiseido Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Shiseido Technographics

Shiseido is a Retail organization based in Japan, with around 46000 employees and annual revenues of $6.14 billion.

Shiseido operates a diverse technology stack with applications such as Apple Pay, ServiceNow HR and Artificial Solutions Teneo AI Platform, covering areas like Payment Processing, HR Service Delivery and Chatbots and Conversational AI.

Shiseido has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Apple, ServiceNow and Artificial Solutions.

Shiseido recently adopted applications including Bambuser Video Commerce in 2023, ServiceNow HR in 2022 and ServiceNow ITSM in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Shiseido’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Shiseido’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Shiseido technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.