Hamilton, 3216,
New Zealand
Skypoint Technologies Technographics
Skypoint Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Skypoint Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Skypoint Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Skypoint Technologies has purchased the following applications: Microsoft 365 for Collaboration in 2017, FreshDesk Customer Support for Customer Support in 2014, Cloudflare CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Skypoint Technologies is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Skypoint Technologies revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Skypoint Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Skypoint Technologies Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Skypoint Technologies provisioned Microsoft 365 to establish a cloud-first Collaboration platform for its 20-person professional services firm. The Microsoft 365 deployment anchors core Collaboration capabilities, including Exchange Online mail, SharePoint Online document management, and Microsoft Teams communication and conferencing, providing a typical productivity stack for small professional services operations.
Skypoint references Microsoft 365 on its website, indicating the product is used as the primary Collaboration layer across client engagement, project delivery, and internal operations. Operational governance for Microsoft 365 at Skypoint is likely organized around centralized account provisioning, SharePoint permission models, and Teams channel structures to manage access and collaboration workflows, aligning the Company Microsoft 365 Collaboration relationship to business functions of communication, document management and project collaboration.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2014 | 2014 |
In 2014, Skypoint Technologies implemented FreshDesk Customer Support as its web‑facing helpdesk to capture and manage client inquiries from the company website. FreshDesk Customer Support serves as the primary Customer Support platform for Skypoint Technologies, a 20 person professional services firm based in New Zealand, and is provisioned as a cloud SaaS ticketing and portal environment.
The deployment centers on FreshDesk Customer Support core capabilities, using the web portal and widget for inbound ticket capture, a knowledge base for self-service content, and the agent console for triage and response workflows. Configuration includes email to ticket routing, ticket categorization and prioritization rules, canned responses and basic automation for assignment and status updates, aligned to typical customer support operational flows.
Operational coverage is focused on client support and account management functions, with the system instrumented directly on the corporate website to route external queries into the FreshDesk Customer Support queue. Governance has been organized around ticket triage, defined response ownership and SLA tracking within the application, enabling a single source of record for client incidents and requests.
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Marketing Automation | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
In 2021, Skypoint Technologies implemented Cloudflare CDN on its public website. The Cloudflare CDN deployment, classified in the Content Delivery Network category, routes web traffic to Cloudflare edge locations to deliver cached static assets and accelerate dynamic content from Skypoint Technologies' origin servers.
Configuration and operational controls include cache policies, SSL/TLS termination at the edge, and DNS routing to Cloudflare edge points, consistent with standard Content Delivery Network implementations. The implementation is scoped to Skypoint Technologies' public web property, affecting web operations, site reliability, and marketing-managed content publishing workflows, with engineering maintaining configuration, cache purge procedures, and DNS records.
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Skypoint Technologies
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Apps Being Evaluated by Skypoint Technologies Executives
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