Paris La Defense, 92931,
France
SMI France Technographics
SMI France Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SMI France and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 142 SMI France employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SMI France has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2022, DocuSign eSignature for Digital Signing in 2021, Orange Flexible Contact Center for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SMI France is running and its propensity to invest more and deepen its relationship with Cisco Systems , Salesforce , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SMI France revenues, which have grown to $178.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SMI France intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SMI France Tech Stack and Enterprise Applications
SMI France Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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SMI France Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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SMI France CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orange Business Services | Legacy | Orange Flexible Contact Center | Call Center | CRM | n/a | 2020 | 2020 |
In 2020, SMI France implemented Orange Flexible Contact Center, a Call Center solution from Orange Business Services. The SaaS deployment went live in March 2020 to enable rapid teleworking for advisors and to maintain phone access for about 9,000 member companies and 650,000 covered individuals during the COVID-19 crisis.
The implementation delivered interactive voice response IVR and CRM-integration capability, configured to support customer service and insurance operations. Deployment was completed in about ten days, reflecting cloud provisioning and rapid configuration to bring remote advisors online quickly.
Orange Flexible Contact Center provided centralized telephony routing, inbound call handling and queue management while enabling remote agent access and CRM-linked workflows for SMI France's customer service teams. The operational scope centered on preserving continuity of service for policyholder support rather than a broad process reengineering across the organization.
Governance emphasized rapid rollout and operational stabilization under a SaaS model, with ongoing management coordinated between SMI France and Orange Business Services. Outcomes explicitly included preserved continuity of service and maintained phone access for the insurer's membership base throughout the crisis.
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2021 | 2021 |
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SMI France PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2021 | 2021 |
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SMI France IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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SMI France CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2016 | 2016 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at SMI France
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by SMI France Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||