Smile Communication Nigeria
39C Ahmed Onibudo Street,
Off Adeola Hopewell, x,
Nigeria
Off Adeola Hopewell, x,
Nigeria
234 14 543 318
Communications
Smile Communication Nigeria Technographics
Smile Communication Nigeria Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Smile Communication Nigeria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Smile Communication Nigeria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Smile Communication Nigeria has purchased the following applications: PayPal Braintree for Payment Processing in 2022, Nectar HRMS for Core HR in 2019, Zendesk Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Smile Communication Nigeria is running and its propensity to invest more and deepen its relationship with PayPal , Nectar Infotel , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Smile Communication Nigeria revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Smile Communication Nigeria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Smile Communication Nigeria Tech Stack and Enterprise Applications
Smile Communication Nigeria ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022 Smile Communication Nigeria implemented PayPal Braintree for Payment Processing on their website. The deployment is centered on web checkout payment capture and tokenization to handle customer payments within Nigeria.
Implementation follows standard PayPal Braintree client side SDK and server side gateway integration patterns to enable hosted fields, client tokenization, and server authorized transactions, reducing direct card handling on Smile Communication Nigeria web forms. Functional coverage includes checkout workflows, billing orchestration, and payment method management for the company's customer facing portal. Governance is organized around the small corporate payments operation, with configuration controls for transaction routing and fraud mitigation aligned to Payment Processing best practices.
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Smile Communication Nigeria HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nectar Infotel | Legacy | Nectar HRMS | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Smile Communication Nigeria engaged Nectar Infotel in a vendor-documented engagement that delivered a customer self care and accounting web and application for its Nigerian operations. Nectar HRMS from Nectar Infotel is inferred as the vendor's Core HR application relevant to the engagement based on the vendor product list, while the public case study principally describes customer self care and accounting functionality rather than an explicit HRMS deployment.
Given the Apps Category Core HR, category-aligned inference indicates that a Nectar HRMS deployment would center on core HRIS capabilities including centralized employee master data, employee self service, administrative HR workflows, and payroll related interfaces. The functional narrative aligns with standard Core HR workflows that connect HR administration with payroll and accounting processes, which is consistent with the vendor case emphasis on self care and accounting web and application components.
Operationally the scope for Smile Communication Nigeria is likely compact, targeting HR and finance functions for the companys Nigeria operations and scaled to a small headcount environment. Governance and rollout implications inferred from the engagement suggest consolidation of HR recordkeeping, introduction of formal HR workflows and employee self service portals, and tactical integration points with the vendor delivered accounting/self care application rather than a broad enterprise program.
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Employee Self Service | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2020 |
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Performance and Goal Management | HCM |
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2019 | 2020 |
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Task Management | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2019 | 2020 |
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Smile Communication Nigeria AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Smile Communication Nigeria deployed Zendesk Chat on its website. Smile Communication Nigeria implemented Zendesk Chat, operating in the Chatbots and Conversational AI category, as the primary web-based conversational channel for customer interaction.
The deployment centers on a cloud-hosted web chat widget and an agent console, with configuration focused on real-time messaging, visitor monitoring and chat transcripts, canned responses and automated triggers for initial routing, and offline contact capture forms. Configuration aligns with a small 20-employee organization, using agent roles, simple routing rules, and prebuilt conversational templates to streamline inbound chats.
Integrations beyond the website are not specified in source data, so the operational scope is limited to web channel engagement. The implementation supports front-line customer support and customer engagement workflows on Smile Communication Nigeria’s site, with the small in-house support team responsible for day-to-day handling of chats and inquiry triage.
Governance and operational controls were implemented through SaaS administrative settings, emphasizing agent access controls, template management, and chat transcript visibility for support supervisors. This configuration links Smile Communication Nigeria, Zendesk Chat, the Chatbots and Conversational AI category, and core customer support business functions.
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Smile Communication Nigeria Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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Smile Communication Nigeria eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Smile Communication Nigeria CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Smile Communication Nigeria ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Smile Communication Nigeria PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Smile Communication Nigeria IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Network Management and Monitoring | IaaS |
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2018 | 2019 |
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IT Decision Makers and Key Stakeholders at Smile Communication Nigeria
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Smile Communication Nigeria Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Smile Communication Nigeria IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Smile Communication Nigeria digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Smile Communication Nigeria Technographics
Smile Communication Nigeria is a Communications organization based in Nigeria,
with around 20 employees and annual revenues of $9.0 million.
Smile Communication Nigeria operates a diverse technology stack with applications such as
PayPal Braintree, Nectar HRMS and Zendesk Chat,
covering areas like Payment Processing, Core HR and Chatbots and Conversational AI.
Smile Communication Nigeria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Nectar Infotel and Zendesk.
Smile Communication Nigeria recently adopted applications including
PayPal Braintree in 2022, Adobe Commerce (ex Magento) in 2021 and Zendesk Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Smile Communication Nigeria’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Smile Communication Nigeria’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Smile Communication Nigeria technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.