SOMOS Educacao
Av. Paulista, 901 - Cerqueira Cesar,
Sao Paulo, 1310,
Brazil
Sao Paulo, 1310,
Brazil
55 11 4383-8000
Education
SOMOS Educacao Technographics
SOMOS Educacao Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SOMOS Educacao and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 SOMOS Educacao employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SOMOS Educacao has purchased the following applications: Microsoft 365 for Collaboration in 2015, Zoho CRM for CRM in 2022, New Relic APM for Application Performance Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SOMOS Educacao is running and its propensity to invest more and deepen its relationship with Microsoft , Facebook , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SOMOS Educacao revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SOMOS Educacao intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SOMOS Educacao Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, SOMOS Educacao deployed Microsoft 365 as its primary Collaboration platform. SOMOS Educacao is a Brazil-based education organization with 2,600 employees and reported revenue of 300000000, and the Microsoft 365 deployment is positioned to support institutional collaboration and productivity across academic and administrative teams.
Microsoft 365 delivers core Collaboration capabilities such as cloud email, real-time chat and meetings, document management and intranet services, cloud file storage, and Office productivity applications. The implementation aligns with Collaboration category workflows for education, enabling document coauthoring, centralized content libraries, and synchronous communication patterns that support teaching, student services, and back office operations.
The organization is using Microsoft 365 on their website, which indicates integration points between the Collaboration layer and public web content for document access and authenticated experiences. Governance emphasis for deployments of this type centers on identity and access controls, content sharing policies, and lifecycle management to align collaboration tools with institutional processes and compliance requirements.
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, SOMOS Educacao implemented Zoho CRM as its primary CRM. The deployment targeted customer experience and Relationship Center operations across SOMOS Educacao in Brazil, positioning Zoho CRM to support contact management, case tracking and engagement orchestration for the Relationship Center.
The implementation integrates Zoho CRM with Zendesk to manage the ticket lifecycle, opening, monitoring and closing tickets through Zendesk with a Zoho CRM interface. Configuration aligned omnichannel customer service workflows with CRM records, enabling customer experience analysts to perform root cause identification, create and monitor action plans for continuous improvement, and report customer journey difficulties while supporting outbound engagement and active calls for revenue capture.
Operational coverage centers on the Customer Experience function and the Relationship Center, with the Customer Experience Analyst role using the integrated environment day to day. Communications and marketing outreach are tied into the CRM via RD Station, linking campaign and relationship center activity to contact records while Zendesk ticketing data is synchronized into Zoho CRM to provide a unified service and engagement view.
Governance emphasizes structured action plan execution and process ownership by the customer experience team, with CRM-driven workflows that align ticketing to case handling and centralize reporting on customer journey issues. The configuration focuses on workflow orchestration, centralized case visibility and ongoing service quality routines executed through the Zoho CRM environment.
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PR and Media Communication | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2016 | 2016 |
In 2016, SOMOS Educacao deployed New Relic APM to instrument and monitor its public website. The implementation sits in the Application Performance Management category, and SOMOS Educacao New Relic APM Application Performance Management supports IT operations and application performance management functions for the online presence.
Deployment used New Relic APM agents embedded in the web application stack to collect transaction traces, error analytics, response time profiles, and throughput telemetry, consolidating data into centralized performance dashboards and alerting. Configuration emphasized instrumenting the web front end, application servers, and database call tracing to enable slow transaction identification and root cause analysis.
Operational ownership is led by IT operations and application engineering teams for monitoring, incident triage, and performance tuning, with alerts and dashboard views aligned to on-call workflows. Continuous instrumentation of the website with New Relic APM established an operational framework for performance governance across SOMOS Educacao's online services.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at SOMOS Educacao
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SOMOS Educacao Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SOMOS Educacao IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SOMOS Educacao digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SOMOS Educacao Technographics
SOMOS Educacao is a Education organization based in Brazil,
with around 2600 employees and annual revenues of $300.0 million.
SOMOS Educacao operates a diverse technology stack with applications such as
Microsoft 365, Zoho CRM and New Relic APM,
covering areas like Collaboration, CRM and Application Performance Management.
SOMOS Educacao has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Zoho Corp. and New Relic.
SOMOS Educacao recently adopted applications including
Zoho CRM in 2022, Zendesk Support Ticketing System in 2022 and Workplace by Facebook in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SOMOS Educacao’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SOMOS Educacao’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SOMOS Educacao technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.