Sonesta United States
400 Centre Street,
Newton, 2458, MA,
United States
Newton, 2458, MA,
United States
1 800-766-3782
Leisure and Hospitality
Sonesta United States Technographics
Sonesta United States Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sonesta United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2459 Sonesta United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sonesta United States has purchased the following applications: Infor SunSystems for ERP Financial in 2013, Workday HCM for Core HR in 2015, Sojern for Guest Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sonesta United States is running and its propensity to invest more and deepen its relationship with Infor , Workday , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sonesta United States revenues, which have grown to $449.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sonesta United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sonesta United States Tech Stack and Enterprise Applications
Sonesta United States ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Sonesta United States implemented Infor SunSystems as its ERP Financial platform to consolidate corporate financial management across its hospitality operations. The deployment was positioned as the enterprise financial backbone for corporate finance and property accounting, configured to support a centralized chart of accounts, period close workflows, and institution-wide financial reporting.
Infor SunSystems was configured with core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, cash management, and financial reporting, and was provisioned to support spreadsheet-based reporting and data exchange patterns common in hospitality accounting. Configuration work emphasized multicompany bookkeeping and period close orchestration to accommodate hotel-level revenue and cost capture alongside corporate consolidation.
The application operated within Sonesta’s on-premises hotel IT estate, which included front-office and property systems such as FIDELIO front office Suite, Micros point-of-sale, Materials Control for food and beverage, payroll systems, telephone and internet billing interfaces, SUN Accounting system 4.3 with Vision spreadsheet interfaces, and VingCard electronic door lock servers. Implementation narratives indicate the SunSystems instance was integrated operationally into that environment to co-exist with property systems and to align financial data flows for accounting and reporting purposes.
Governance responsibilities were assigned across corporate finance and IT, with configuration controls, role-based access for finance users, and standardized month-end procedures to ensure consistency across properties. Rollout focused on embedding Infor SunSystems into established hotel accounting workflows, enabling a single enterprise financial ledger while preserving interfaces to property-level transaction sources.
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Sonesta United States HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Sonesta United States implemented Workday HCM. Workday HCM serves as their Core HR solution and was configured as the central Workday HRIS to consolidate employee records, position data, and HR administration.
The deployment focused on Core HR functionality and a structured integration with ADP Workforce Now eTime Time & Attendance, establishing a payroll integration link between Workday HCM and ADP Workforce Now to support time collection and payroll processing. Configuration work emphasized HR master data governance within Workday HCM and an interfaced time-to-payroll flow to reduce manual reconciliation.
Operational ownership was assigned to HR and payroll functions within Sonesta United States, with governance centered on data mapping, role-based provisioning, and reconciliation processes between the Workday HRIS and ADP systems. The implementation positioned Workday HCM as the system of record for HR administration and payroll interfaces across the Sonesta United States organization.
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Sonesta United States ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Sonesta United States implemented Sojern on its website as a Guest Management application. The deployment focused on web-based instrumentation of customer touchpoints to capture visitor behavior and reservation intent, and Sojern was configured to support guest acquisition and on-site engagement workflows. The implementation was scoped to Sonesta’s digital channels and provisioned to influence direct booking flows through site-level personalization.
Configuration emphasized guest profiling, segmentation, booking intent detection, and real-time personalization capabilities available within Sojern. Functional modules implemented included audience segmentation, campaign orchestration, and funnel optimization to support conversion and booking pathways. The full application name Sojern was used to consolidate guest signals and execution under a single Guest Management layer.
Operational ownership aligned with marketing, eCommerce, and reservations teams, with governance directed at web data capture, consent handling, and segmentation workflow controls. The rollout was web-first, instrumenting Sonesta’s public site to feed profile and behavioral signals into campaign and booking orchestration processes. Workflows were reorganized to route guest insights into marketing and revenue management decision processes.
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Reservation and Booking Management | ERP Services and Operations |
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2014 | 2014 |
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Sonesta United States Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Sonesta United States Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Editing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Sonesta United States CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sonesta United States ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Sonesta United States TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Sonesta United States PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2021 |
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Sonesta United States IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sonesta United States CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Sonesta United States
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of HR | Director | HR | |
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VP HR | VP | HR | |
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Director of HR | Director | HR | |
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Director of HR | Director | HR | |
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Financial Controller | Director | Finance | |
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IT Manager | Manager | IT | |
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General Manager | Manager | Finance | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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Director Human Resources | Director | HR | |
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Director HR | Director | HR | |
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Sr Director of HR Technology & Operations | Director | HR | |
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Complex Director of Human Resources | Director | HR | |
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Director, Human Resources Business Partner | Director | HR | |
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Human Resources Director | Director | HR | |
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Apps Being Evaluated by Sonesta United States Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sonesta United States IT executives and key decision makers. This section highlights Sonesta United States's latest recorded technology evaluations, including DailyPay for Earned Wage Access on 2024-12-19 and Manhattan WMS for Warehouse Management on 2024-10-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sonesta United States digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-19 | Sonesta United States | Evaluated | DailyPay | DailyPay | Earned Wage Access | HCM |
| 2024-10-28 | Sonesta United States | Evaluated | Manhattan Associates | Manhattan WMS | Warehouse Management | SCM |
FAQ - APPS RUN THE WORLD Sonesta United States Technographics
Sonesta United States is a Leisure and Hospitality organization based in United States,
with around 2459 employees and annual revenues of $449.0 million.
Sonesta United States operates a diverse technology stack with applications such as
Infor SunSystems, Workday HCM and Sojern,
covering areas like ERP Financial, Core HR and Guest Management.
Sonesta United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Workday and Sojern.
Sonesta United States recently adopted applications including
Colossyan Creator - AI Video in 2023, Zoominfo Platform in 2023 and Adobe Target Standard in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sonesta United States’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sonesta United States’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sonesta United States technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.