Sonesta International Hotels
Two Newton Place, 255 Washington Street, Suite 230,
Newton, 02458, MA,
United States
Newton, 02458, MA,
United States
1 617-421-5400
Leisure and Hospitality
Sonesta International Hotels Technographics
Sonesta International Hotels Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sonesta International Hotels and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Sonesta International Hotels employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sonesta International Hotels has purchased the following applications: Infor SunSystems for ERP Financial in 2013, Workday HCM for Core HR in 2015, Sojern for Guest Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sonesta International Hotels is running and its propensity to invest more and deepen its relationship with Infor , Workday , Schoox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sonesta International Hotels revenues, which have grown to $2.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sonesta International Hotels intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sonesta International Hotels Tech Stack and Enterprise Applications
Sonesta International Hotels ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Sonesta United States implemented Infor SunSystems as its ERP Financial platform to consolidate corporate financial management across its hospitality operations. The deployment was positioned as the enterprise financial backbone for corporate finance and property accounting, configured to support a centralized chart of accounts, period close workflows, and institution-wide financial reporting.
Infor SunSystems was configured with core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, cash management, and financial reporting, and was provisioned to support spreadsheet-based reporting and data exchange patterns common in hospitality accounting. Configuration work emphasized multicompany bookkeeping and period close orchestration to accommodate hotel-level revenue and cost capture alongside corporate consolidation.
The application operated within Sonesta’s on-premises hotel IT estate, which included front-office and property systems such as FIDELIO front office Suite, Micros point-of-sale, Materials Control for food and beverage, payroll systems, telephone and internet billing interfaces, SUN Accounting system 4.3 with Vision spreadsheet interfaces, and VingCard electronic door lock servers. Implementation narratives indicate the SunSystems instance was integrated operationally into that environment to co-exist with property systems and to align financial data flows for accounting and reporting purposes.
Governance responsibilities were assigned across corporate finance and IT, with configuration controls, role-based access for finance users, and standardized month-end procedures to ensure consistency across properties. Rollout focused on embedding Infor SunSystems into established hotel accounting workflows, enabling a single enterprise financial ledger while preserving interfaces to property-level transaction sources.
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Sonesta International Hotels HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Sonesta United States implemented Workday HCM. Workday HCM serves as their Core HR solution and was configured as the central Workday HRIS to consolidate employee records, position data, and HR administration.
The deployment focused on Core HR functionality and a structured integration with ADP Workforce Now eTime Time & Attendance, establishing a payroll integration link between Workday HCM and ADP Workforce Now to support time collection and payroll processing. Configuration work emphasized HR master data governance within Workday HCM and an interfaced time-to-payroll flow to reduce manual reconciliation.
Operational ownership was assigned to HR and payroll functions within Sonesta United States, with governance centered on data mapping, role-based provisioning, and reconciliation processes between the Workday HRIS and ADP systems. The implementation positioned Workday HCM as the system of record for HR administration and payroll interfaces across the Sonesta United States organization.
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Learning and Development | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Sonesta International Hotels ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Sonesta United States implemented Sojern on its website as a Guest Management application. The deployment focused on web-based instrumentation of customer touchpoints to capture visitor behavior and reservation intent, and Sojern was configured to support guest acquisition and on-site engagement workflows. The implementation was scoped to Sonesta’s digital channels and provisioned to influence direct booking flows through site-level personalization.
Configuration emphasized guest profiling, segmentation, booking intent detection, and real-time personalization capabilities available within Sojern. Functional modules implemented included audience segmentation, campaign orchestration, and funnel optimization to support conversion and booking pathways. The full application name Sojern was used to consolidate guest signals and execution under a single Guest Management layer.
Operational ownership aligned with marketing, eCommerce, and reservations teams, with governance directed at web data capture, consent handling, and segmentation workflow controls. The rollout was web-first, instrumenting Sonesta’s public site to feed profile and behavioral signals into campaign and booking orchestration processes. Workflows were reorganized to route guest insights into marketing and revenue management decision processes.
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Reservation and Booking Management | ERP Services and Operations |
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2014 | 2014 |
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Sonesta International Hotels Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Sonesta International Hotels Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Editing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Sonesta International Hotels CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sonesta International Hotels ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Sonesta International Hotels TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Sonesta International Hotels PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2021 |
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Sonesta International Hotels IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sonesta International Hotels CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Sonesta International Hotels
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of HR | Director | HR | |
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Chief People Officer, Vice President of Human Resources | CXO | HR | |
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Director of HR | Director | HR | |
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Director of HR | Director | HR | |
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Financial Controller | Director | Finance | |
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IT Manager | Manager | IT | |
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General Manager | Manager | Finance | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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Director Human Resources | Director | HR | |
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Director HR | Director | HR | |
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Sr Director of HR Technology & Operations | Director | HR | |
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Complex Director of Human Resources | Director | HR | |
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Director, Human Resources Business Partner | Director | HR | |
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Human Resources Director | Director | HR | |
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Director of Learning and Engagement | Director | HR | |
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Head of Training & Development | Director | HR | |
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Apps Being Evaluated by Sonesta International Hotels Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sonesta International Hotels IT executives and key decision makers. This section highlights Sonesta International Hotels's latest recorded technology evaluations, including Oracle OPERA Cloud PMS for Hotel Property Management on 2026-05-21, ActiveCampaign for Marketing Automation on 2026-04-28, and DailyPay for Earned Wage Access on 2024-12-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sonesta International Hotels digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-05-21 | Sonesta International Hotels | Evaluated | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | ERP Services and Operations |
| 2026-04-28 | Sonesta International Hotels | Evaluated | ActiveCampaign | ActiveCampaign | Marketing Automation | CRM |
| 2024-12-19 | Sonesta International Hotels | Evaluated | DailyPay | DailyPay | Earned Wage Access | HCM |
| 2024-10-28 | Sonesta International Hotels | Evaluated |
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Warehouse Management | SCM |
FAQ - APPS RUN THE WORLD Sonesta International Hotels Technographics
Sonesta International Hotels is a Leisure and Hospitality organization based in United States,
with around 10000 employees and annual revenues of $2.50 billion.
Sonesta International Hotels operates a diverse technology stack with applications such as
Infor SunSystems, Workday HCM and Sojern,
covering areas like ERP Financial, Core HR and Guest Management.
Sonesta International Hotels has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Workday and Sojern.
Sonesta International Hotels recently adopted applications including
Colossyan Creator - AI Video in 2023, Zoominfo Platform in 2023 and Schoox Learning Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sonesta International Hotels’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sonesta International Hotels’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sonesta International Hotels technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.