SonicsOnline
9702 Gayton Rd #242,
Richmond, 23238, VA,
United States
Richmond, 23238, VA,
United States
1 877-962-6847
Retail
SonicsOnline Technographics
SonicsOnline Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SonicsOnline and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 SonicsOnline employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SonicsOnline has purchased the following applications: Amazon Pay for Payment Processing in 2022, Olark Live Chat for Chatbots and Conversational AI in 2015, Shopify for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SonicsOnline is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Apple , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SonicsOnline revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SonicsOnline intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SonicsOnline Tech Stack and Enterprise Applications
SonicsOnline ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2022 | 2022 |
In 2022 SonicsOnline implemented Amazon Pay as its Payment Processing solution on its public ecommerce storefront. The implementation links SonicsOnline, Amazon Pay, Payment Processing, and the ecommerce checkout business function, with Amazon Pay configured to handle customer payment authorization, wallet based payment entry, and tokenized payment method capture. SonicsOnline implemented Amazon Pay on its website to provide an alternate checkout payment option alongside existing payment methods.
The deployment integrated the Amazon Pay JavaScript widgets into the SonicsOnline checkout flow and configured server side payment capture using Amazon Pay APIs. Implementation work focused on payment instrument tokenization, buyer authentication flows, and merchant account configuration inside the Amazon Pay console, with order capture and settlement workflows aligned to the merchant backend. The Amazon Pay integration was implemented in a manner consistent with typical Payment Processing control sets, including payment authorization and order reconciliation points.
Payment requests are routed from the SonicsOnline storefront to Amazon Pay endpoints, with the checkout UI invoking Amazon Pay for buyer authentication and consent. Operational scope is the SonicsOnline ecommerce site serving customers in the United States, and governance changes included updates to checkout workflow, payment acceptance rules, and merchant console administration for dispute and settlement handling. Amazon Pay is the named application used to centralize online payment acceptance for SonicsOnline.
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Payment Processing | ERP |
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2022 | 2022 |
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SonicsOnline AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, SonicsOnline implemented Olark Live Chat. The Olark Live Chat deployment is embedded on the retailer's public website as its Chatbots and Conversational AI solution, providing a web-based chat widget to capture shopper inquiries on product pages and checkout flows. For a 10-employee US-based online retailer, the implementation prioritized lightweight on-site engagement rather than enterprise scale architecture.
Configuration centers on standard Olark Live Chat capabilities such as the live chat widget, operator console with real-time visitor monitoring, canned responses, chat transcripts, and offline messaging to capture unanswered inquiries. Operational coverage spans customer service and online sales functions, with chat agent staffing handled within existing small-team workflows and conversation history used for follow-up and case resolution. Governance is operationally pragmatic, relying on the Olark console for routing, availability, and transcript retention as the primary oversight mechanisms.
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SonicsOnline eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shopify | Legacy | Shopify | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 SonicsOnline implemented Shopify to power its online storefront, using Shopify on their website to provide cloud-hosted eCommerce capabilities for the retailer. The deployment leverages the Shopify SaaS architecture to centralize the product catalog, shopping cart, checkout, and order capture for the company’s web channel, and SonicsOnline uses the full Shopify application as the customer-facing commerce layer.
Configuration work focused on storefront theming, catalog management, pricing rules, and basic order management workflows to support online sales and customer checkout flows. Operational scope is the SonicsOnline website and the company’s online retail function, with governance and administration handled by internal staff consistent with a 10 person organization, and the Shopify platform replacing the need for self-hosted infrastructure while consolidating ecommerce operations and web administration.
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Product Review Management | eCommerce |
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2018 | 2018 |
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SonicsOnline CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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SonicsOnline IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at SonicsOnline
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by SonicsOnline Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SonicsOnline IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SonicsOnline digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD SonicsOnline Technographics
SonicsOnline is a Retail organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
SonicsOnline operates a diverse technology stack with applications such as
Amazon Pay, Olark Live Chat and Shopify,
covering areas like Payment Processing, Chatbots and Conversational AI and eCommerce.
SonicsOnline has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), Olark and Shopify.
SonicsOnline recently adopted applications including
Amazon Pay in 2022, Apple Pay in 2022 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SonicsOnline’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SonicsOnline’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SonicsOnline technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.