AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Sourcegas Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Contact Center 365 Call Center CRM n/a 2011 2012
In 2011, SourceGas implemented SAP Contact Center 365 as its primary Call Center application as part of a utilities customer service and field operations transformation. The implementation positioned SAP Contact Center 365 to centralize inbound and outbound customer interactions across its US regions. The deployment included standard Call Center capabilities such as computer telephony integration, agent desktop with interaction history, omnichannel routing, and real time reporting and analytics. These modules were configured to support customer service, dispatch coordination, and case management workflows typical for small utilities operations. Vendor and partner case material describes integrations between SAP Contact Center 365 and SAP CRM, and links to workforce and mobile solutions to coordinate field dispatch and mobile tasking across customer service and field operations teams. The integration created synchronized customer records and work order handoffs to support operational continuity across regions. Governance emphasized unified interaction handling and revised contact center workflows to coordinate with field operations, with central administration of agent profiles and routing rules. SAP community content credits the overall implementation with halving call handling times and improving customer satisfaction.
IT Decision Makers and Key Stakeholders at Sourcegas
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Sourcegas Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Sourcegas Technographics

Sourcegas is a Utilities organization based in United States, with around 10 employees and annual revenues of $2.0 million.

Sourcegas operates a diverse technology stack with applications such as SAP Contact Center 365, covering areas like Call Center.

Sourcegas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP.

Sourcegas recently adopted applications including SAP Contact Center 365 in 2011, highlighting its ongoing modernization strategy.

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