Sourcegas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Sourcegas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Sourcegas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sourcegas has purchased the following applications: SAP Contact Center 365 for Call Center in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sourcegas is running and its propensity to invest more and deepen its relationship with SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sourcegas revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sourcegas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Contact Center 365 | Call Center | CRM | n/a | 2011 | 2012 |
In 2011, SourceGas implemented SAP Contact Center 365 as its primary Call Center application as part of a utilities customer service and field operations transformation. The implementation positioned SAP Contact Center 365 to centralize inbound and outbound customer interactions across its US regions.
The deployment included standard Call Center capabilities such as computer telephony integration, agent desktop with interaction history, omnichannel routing, and real time reporting and analytics. These modules were configured to support customer service, dispatch coordination, and case management workflows typical for small utilities operations.
Vendor and partner case material describes integrations between SAP Contact Center 365 and SAP CRM, and links to workforce and mobile solutions to coordinate field dispatch and mobile tasking across customer service and field operations teams. The integration created synchronized customer records and work order handoffs to support operational continuity across regions.
Governance emphasized unified interaction handling and revised contact center workflows to coordinate with field operations, with central administration of agent profiles and routing rules. SAP community content credits the overall implementation with halving call handling times and improving customer satisfaction.
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