South Carolina Department of Mental Health Technographics
South Carolina Department of Mental Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by South Carolina Department of Mental Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 South Carolina Department of Mental Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that South Carolina Department of Mental Health has purchased the following applications: PeopleStrategy eHCM for Core HR in 2017, OnitX ELM for Legal Practice Management in 2019, Automattic Jetpack CRM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems South Carolina Department of Mental Health is running and its propensity to invest more and deepen its relationship with PeopleStrategy , UKG , Onit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing South Carolina Department of Mental Health revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for South Carolina Department of Mental Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
South Carolina Department of Mental Health Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PeopleStrategy | Legacy | PeopleStrategy eHCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, the South Carolina Department of Mental Health implemented PeopleStrategy eHCM for Core HR and benefits administration to modernize HR operations across the state agency. The deployment established PeopleStrategy eHCM as the authoritative HR application for roughly 1,000 employees, centralizing core HR records and standardizing HR workflows across departmental operations. PeopleStrategy eHCM was positioned to support benefits enrollment and ongoing employee data management as primary operational capabilities.
The implementation configured PeopleStrategy eHCM modules for core HR and benefits enrollment, aligning system workflows with the department's benefits administration requirements. Project work emphasized updating HR process governance and administrative role definitions to operationalize benefits events and HR workflow ownership. The initiative focused on embedding PeopleStrategy eHCM functionality into day to day HR operations to streamline benefits administration and standardize personnel recordkeeping consistent with Core HR functional practices.
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Workforce Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Onit | Legacy | OnitX ELM | Legal Practice Management | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019, South Carolina Department of Mental Health implemented OnitX ELM as its Legal Practice Management application to centralize matter intake, regulatory correspondence, and the capture of cost accounting inputs used in Medicare and Medicaid reporting. The deployment was positioned to support institutional legal workflows while aligning with the agency accounting and fiscal analyst responsibilities for completion and submission of cost reports.
OnitX ELM was configured to provide matter management, document routing, workflow automation, matter-centric cost tracking, and reporting capabilities common to Legal Practice Management solutions. The implementation emphasized configurable workflows and role-based access to support the Accountant/Analyst function and to structure data collection for agency cost accounting operations.
Operational coverage extended across the South Carolina Department of Mental Health, with explicit data collection touchpoints tied to Procurement and the Division of Inpatient Services to feed cost report inputs. The system was used to coordinate agency discussions with external payors and regulators, including Medicare, Medicaid, DHHS, and CMS, to ensure legal and reporting artifacts were accessible for review and audit.
Governance focused on formalizing intake and approval workflows to support regulatory reporting and interdepartmental handoffs, with the legal matter lifecycle instrumented to produce auditable records for cost accounting deliverables. The narrative reflects an agency-wide Legal Practice Management deployment using OnitX ELM to bridge legal case management and fiscal reporting processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2017 | 2017 |
In 2017 the South Carolina Department of Mental Health deployed Automattic Jetpack CRM as a CRM solution on its public website. Automattic Jetpack CRM is used as the agency CRM to capture and persist constituent contact records and to manage inbound web inquiries through site-hosted forms and contact flows.
Configuration centers on core CRM capabilities, including contact management, form-based lead capture, activity history and simple contact segmentation. Automattic Jetpack CRM provides the CRM functionality within the web administration interface, enabling record creation, note tracking and basic email outreach workflows consistent with the CRM category.
The deployment is embedded in the agency web property, with Automattic Jetpack CRM processing data from public-facing forms and content on scdmh.net. Integrations are limited to the website context as implemented, which places CRM operational control alongside web content management and front-end interaction handling.
Operational governance is managed through the site administration layer, where CRM configuration, user access and contact data stewardship are administered inside the web platform. The implementation reflects a web-centric CRM approach, tying Automattic Jetpack CRM CRM to constituent engagement and contact lifecycle management for the agency.
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IT Decision Makers and Key Stakeholders at South Carolina Department of Mental Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by South Carolina Department of Mental Health Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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