Tallaght, D24 A3XC,
Ireland
South Dublin County Council Ireland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by South Dublin County Council Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1280 South Dublin County Council Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that South Dublin County Council Ireland has purchased the following applications: IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) for Application Hosting and Computing Services in 2013, Luware Contact Center for Call Center in 2021, Access PeopleXD (formerly CoreHR) for Core HR in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems South Dublin County Council Ireland is running and its propensity to invest more and deepen its relationship with IBM , GoDaddy , Luware or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing South Dublin County Council Ireland revenues, which have grown to $395.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for South Dublin County Council Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 | ||
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|
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Luware | Legacy | Luware Contact Center | Call Center | CRM | Vei Global | 2021 | 2021 | In 2021, South Dublin County Council Ireland implemented Luware Contact Center using the Luware Nimbus platform to modernize its public customer-care contact center. The Call Center deployment was designed to enable flexible working and modern queue management across approximately 1,000 users. The rollout configured 60 queues and provisioned an operator console, centralizing queue routing and agent handling capabilities typical of a Call Center environment. Configuration focused on queue management, operator console workflows, and user presence to support distributed agent work patterns. The solution was integrated with Microsoft 365/Teams to unify telephony, presence, and collaboration for council agents, enabling interactions to surface directly in Teams workflows. Operational coverage targeted citizen service delivery across South Dublin County Council contact center operations in Ireland. Implementation was delivered with implementation partner Vei Global and reduced infrastructure complexity while improving citizen service delivery in Ireland. Governance included a staged rollout of queues and console functionality, aligning operational workflows to the Luware Contact Center platform. |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access PeopleXD (formerly CoreHR) | Core HR | HCM | n/a | 2025 | 2025 |
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2018 | 2018 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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