List of Luware Contact Center Customers
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Since 2010, our global team of researchers has been studying Luware Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Luware Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Luware Contact Center for Call Center include: Kent County Council, a United Kingdom based Government organisation with 12000 employees and revenues of $2.30 billion, FPS Finance Belgium, a Belgium based Government organisation with 10000 employees and revenues of $1.90 billion, South Dublin County Council Ireland, a Ireland based Government organisation with 1280 employees and revenues of $395.0 million, Wurth UK, a United Kingdom based Distribution organisation with 527 employees and revenues of $77.0 million and many others.
Contact us if you need a completed and verified list of companies using Luware Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Luware Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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FPS Finance Belgium | Government | 10000 | $1.9B | Belgium | Luware | Luware Contact Center | Call Center | 2025 | NTT North America | In 2025, FPS Finance Belgium migrated its legacy on-premises contact center to Luware Nimbus to ensure scalable, Teams native handling of peak tax season volumes. The Luware Contact Center deployment was scoped to support the federal finance function across Belgium, sized to manage up to approximately 1 million calls per month during peak periods. The project focused on centralized intake and routing for citizen tax inquiries and operational call handling. The implementation used Luware Nimbus as a cloud hosted, Teams native Call Center platform with configuration of multichannel inbound voice routing, skill based queues, overflow routing, IVR scripting, and agent management modules. Core functional capabilities implemented included contact routing, queue management, workforce distribution configuration, and reporting instrumentation to surface throughput and capacity signals. The migration was executed as an eight week program that provisioned the Luware Contact Center environment and cut over telephony and routing to cloud operations. NTT Data Belgium delivered the migration engagement and coordinated Microsoft Teams integration and operational cutover with the ministry. Governance and operational processes were restructured to centralize contact routing and to enable elastic scaling during peak tax season, shifting operational responsibility to a cloud managed contact center model for the finance function in Belgium. The deployment improved scalability and operational efficiency according to the project summary. | |
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Kent County Council | Government | 12000 | $2.3B | United Kingdom | Luware | Luware Contact Center | Call Center | 2024 | Resonate | In 2024 Kent County Council implemented Luware Contact Center, deploying Luware Nimbus within the pensions department to centralize public sector CRM contact handling and improve call routing, reporting and agent workflows across Microsoft Teams. The engagement was delivered by Resonate with implementation support from Cantium Solutions and targeted pensions operations across the UK region. Deployment architecture used Luware Nimbus as a cloud hosted contact center fronting Microsoft Teams telephony, with configuration focused on intelligent call routing, queue management, agent desktop workflows and real time reporting dashboards. Functional capabilities provisioned aligned with the Call Center category and included inbound call routing, skills based distribution, queue controls, presence and historical reporting to support frontline agents. Governance and rollout standardized agent workflows and reporting lines inside the pensions department, with Resonate and Cantium Solutions coordinating phased adoption and operational handover. The implementation raised answered call rates by 44 percent to 95 percent and reduced average queue time to approximately 30 seconds in the UK region. | |
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South Dublin County Council Ireland | Government | 1280 | $395M | Ireland | Luware | Luware Contact Center | Call Center | 2021 | Vei Global | In 2021, South Dublin County Council Ireland implemented Luware Contact Center using the Luware Nimbus platform to modernize its public customer-care contact center. The Call Center deployment was designed to enable flexible working and modern queue management across approximately 1,000 users. The rollout configured 60 queues and provisioned an operator console, centralizing queue routing and agent handling capabilities typical of a Call Center environment. Configuration focused on queue management, operator console workflows, and user presence to support distributed agent work patterns. The solution was integrated with Microsoft 365/Teams to unify telephony, presence, and collaboration for council agents, enabling interactions to surface directly in Teams workflows. Operational coverage targeted citizen service delivery across South Dublin County Council contact center operations in Ireland. Implementation was delivered with implementation partner Vei Global and reduced infrastructure complexity while improving citizen service delivery in Ireland. Governance included a staged rollout of queues and console functionality, aligning operational workflows to the Luware Contact Center platform. | |
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Distribution | 527 | $77M | United Kingdom | Luware | Luware Contact Center | Call Center | 2016 | n/a |
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Buyer Intent: Companies Evaluating Luware Contact Center
- Nexent Bank Switzerland, a Switzerland based Banking and Financial Services organization with 63 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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