Euless, 76040, TX,
United States
Southwest Office Systems Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Southwest Office Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Southwest Office Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southwest Office Systems has purchased the following applications: ECi e-automate for Field Service Management in 2015, Microsoft 365 for Collaboration in 2017, ECI Printanista for Print Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southwest Office Systems is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , Microsoft , SalesChain or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southwest Office Systems revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southwest Office Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECi e-automate | Field Service Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Southwest Office Systems implemented ECi e-automate as its Field Service Management platform. The deployment targeted a 70 person professional services firm operating in the Dallas Fort Worth area, positioning ECi e-automate to serve administrative, sales and field delivery workflows.
The implementation focused on core Field Service Management capabilities, with configuration for customer invoicing and billing workflows and accounts receivable support, and scheduling and delivery coordination for field technicians. ECi e-automate was used to manage order and service scheduling tasks and to centralize invoice and billing records, reflecting common functional modules of Field Service Management systems alongside customer and job record management.
Operational coverage included the administrative office, sales managers and field delivery teams in the Dallas Fort Worth Metroplex, with administrative staff explicitly using ECi e-automate for accounts receivable assistance and for scheduling deliveries to customers. System usage is embedded in daily office operations, including updating invoice and billing information and coordinating schedules between sales and field teams.
Governance and process ownership for ECi e-automate centered on administrative and operations staff, who handled data entry, billing updates and scheduling support while interfacing with sales managers for field itineraries. ECi e-automate is referenced in staff responsibilities for invoicing and delivery scheduling, indicating operational embedding rather than a standalone pilot.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECI Printanista | Print Management | Content Management | n/a | 2019 | 2019 |
In 2019, Southwest Office Systems implemented ECI Printanista as its Print Management platform. The deployment positioned ECI Printanista to manage device-level print tracking and print accounting across the company, with the application name ECI Printanista used for centralized print reporting and policy enforcement.
The implementation emphasized device and driver management alongside reporting, reflecting operational activity that included Sharp MFPs, Epson MFPs and Epson wide format printers, plus printer driver maintenance. Integration points and operational coverage referenced FM Audit reporting software and internal IT tooling, and administration work routinely involved Active Directory and Office 365 for user and authentication support, with Microsoft Teams used for collaboration by the IT staff.
Governance and day to day operations were handled by Southwest Office Systems internal IT and service specialists, with remote service specialists troubleshooting devices and maintaining FM Audit reports while resolving desktop, network and firewall issues. Operational scope centered on the companys United States operations, covering service delivery, field technician workflows and internal IT administration tied to the Print Management environment.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
CRM | CRM |
|
2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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