Spectrum
400 Washington Blvd,
Stamford, 6902, CT,
United States
Stamford, 6902, CT,
United States
1 203-905-7801
Communications
Spectrum Technographics
Spectrum Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Spectrum and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Spectrum employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Spectrum has purchased the following applications: CSG ASP for Subscription and Recurring Billing in 2014, Exterro Zapproved ZDiscovery for Legal Practice Management in 2017, HeavyImmerse for Analytics and BI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Spectrum is running and its propensity to invest more and deepen its relationship with CSG Systems , Exterro , HEAVY.AI (formerly OmniSci) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Spectrum revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Spectrum intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Spectrum Tech Stack and Enterprise Applications
Spectrum ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSG Systems | Legacy | CSG ASP | Subscription and Recurring Billing | ERP | n/a | 2014 | 2014 |
In 2014, Spectrum, then operating as Time Warner Cable in the United States, implemented CSG ASP within its Subscription and Recurring Billing environment. The implementation was paired with CSG SmartVideo to deliver proactive billing communications and first-bill explanations, building on CSG customer-care and billing solutions that the company had used for decades.
CSG ASP was configured to support customer-care workflows and billing and revenue-management capabilities, including subscription billing orchestration, invoice presentation, first-bill explanation content, and account-level billing inquiries. Functional emphasis included billing communications, rating and invoicing, and integrating customer-care interfaces to surface billing details to service agents and self-service channels.
Operational coverage focused on U.S. customer-care and billing operations, with rollout centered on delivering SmartVideo content at the point of first bill and enabling proactive outreach by care teams. The stated outcomes were improved customer understanding of charges and enabling proactive customer service through richer billing communications.
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Spectrum ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exterro | Legacy | Exterro Zapproved ZDiscovery | Legal Practice Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Spectrum implemented Exterro Zapproved ZDiscovery for Legal Practice Management to support enterprise eDiscovery and records and information management across Litigation and Labor and Employment business functions. Spectrum implemented Exterro Zapproved ZDiscovery to centralize Legal department workflows and to provide a single application layer for Legal Practice Management tasks managed from the St. Louis, MO legal IT team.
The implementation included provisioning of data center appliances and both bare metal and virtual machine configurations, with the Senior Legal IT Administrator setting requirements and administering all bare metal and VM solutions for client applications. Functional capabilities centered on legal hold orchestration, eDiscovery case management, records and information management integration, and secure sensitive data handling reserved for Legal Holds, while Windows desktop and server imaging supported endpoint consistency for the legal user base.
Exterro Zapproved ZDiscovery was integrated into an environment that included iManage consolidation, SharePoint site and library security administration, ProofPoint archiving, Legal Hold Pro, and Serengeti administration, with connectivity enabled for third party vendor transfers via SMB and Aspera. The team worked with vendors to assure compliance for third party applications, cloud storage, and security, and implemented firewall changes to facilitate SMB and Aspera connections for eDiscovery data movement.
Governance and operational ownership were centralized under the Senior Legal IT Administrator team lead, who maintained IT documentation, managed procurement and budgetary requirements for legal systems, and provided desktop support and helpdesk functions for the Legal department. Change control focused on application configuration, vendor compliance checks, and procedural controls for handling legally reserved sensitive data within the Exterro Zapproved ZDiscovery deployment.
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Spectrum Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HEAVY.AI (formerly OmniSci) | Legacy | HeavyImmerse | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Spectrum implemented HeavyImmerse as part of an accelerated analytics initiative for telecommunications and network analytics. The deployment is categorized under Analytics and BI and focused on time-sensitive, high-cardinality analysis to support network observability and operational decision making.
The implementation centered on HeavyImmerse with GPU-accelerated query and interactive visualization capabilities, configured to support real-time exploration of time-series and geospatial network datasets. Functional capabilities emphasized interactive dashboards, ad hoc SQL exploration, and visual analytics workflows typical of HeavyImmerse deployments in telco environments.
Operational scope targeted telecommunications and network analytics use cases within Spectrum in the United States, ingesting time-sensitive network telemetry and operational event data to support operators and network engineers. The architecture emphasized low-latency ingestion and in-memory GPU acceleration to surface anomalies and enable rapid drill down from aggregated views to packet or flow level detail.
Governance and workflow alignment were oriented around centralized analytics for network operations with role-based access to dashboards and defined handoffs to incident response processes. Outcomes cited by the vendor for comparable telco customers include faster time-to-insight and improved network reliability, which framed the expected benefits for Spectrum using HeavyImmerse.
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Spectrum Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Spectrum CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Experience | CRM |
|
2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Spectrum ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Spectrum SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Incentive Compensation Management | SPM |
|
2014 | 2014 |
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Spectrum IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
|
2018 | 2019 |
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Spectrum CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Spectrum
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Group Vice President, Residential & SMB Direct Sales | Director | Finance | |
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Senior Director, Sales and Retention Operations | Director | Sales | |
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Sales Operations Manager | Manager | Sales | |
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Senior Director, Customer Experience & Operations, Spectrum Community Solutions | Director | Customer Service | |
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Enterprise Sales Manager Operations | Manager | Sales | |
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Senior Director, Commission & Sales Analytics | Director | Sales | |
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Group Vice President, Human Resources | VP | HR | |
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Manager, Compliance & Ethics | Manager | Finance | |
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Director Of Information Technology | Director | IT | |
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Senior Director Human Resources | Director | HR | |
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Apps Being Evaluated by Spectrum Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Spectrum IT executives and key decision makers. This section highlights Spectrum's latest recorded technology evaluations, including MuniBilling Cloud Utility Billing Software for Utilities Customer Care and Billing on 2026-03-27, Accela SoftRight for Government ERP on 2025-08-14, and CSI Harris SmartFusion for Government ERP on 2025-08-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Spectrum digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-27 | Spectrum | Evaluated | Crestline Software - MuniBilling | MuniBilling Cloud Utility Billing Software | Utilities Customer Care and Billing | CRM |
| 2025-08-14 | Spectrum | Evaluated | Accela | Accela SoftRight | Government ERP | ERP Services and Operations |
| 2025-08-14 | Spectrum | Evaluated | Constellation Software Inc. | CSI Harris SmartFusion | Government ERP | ERP Services and Operations |
| 2025-01-13 | Spectrum | Evaluated |
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Real Estate Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Spectrum Technographics
Spectrum is a Communications organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
Spectrum operates a diverse technology stack with applications such as
CSG ASP, Exterro Zapproved ZDiscovery and HeavyImmerse,
covering areas like Subscription and Recurring Billing, Legal Practice Management and Analytics and BI.
Spectrum has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CSG Systems, Exterro and HEAVY.AI (formerly OmniSci).
Spectrum recently adopted applications including
CodeTwo Email Signatures in 2022, FullStory in 2022 and HubSpot Ads in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Spectrum’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Spectrum’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Spectrum technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.