Stamford, 6902, CT,
United States
Spectrum Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Spectrum and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Spectrum employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Spectrum has purchased the following applications: CSG ASP for Subscription and Recurring Billing in 2014, Exterro Zapproved ZDiscovery for Legal Practice Management in 2017, HeavyImmerse for Analytics and BI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Spectrum is running and its propensity to invest more and deepen its relationship with CSG Systems , Exterro , HEAVY.AI (formerly OmniSci) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Spectrum revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Spectrum intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSG Systems | Legacy | CSG ASP | Subscription and Recurring Billing | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, Spectrum, then operating as Time Warner Cable in the United States, implemented CSG ASP within its Subscription and Recurring Billing environment. The implementation was paired with CSG SmartVideo to deliver proactive billing communications and first-bill explanations, building on CSG customer-care and billing solutions that the company had used for decades.
CSG ASP was configured to support customer-care workflows and billing and revenue-management capabilities, including subscription billing orchestration, invoice presentation, first-bill explanation content, and account-level billing inquiries. Functional emphasis included billing communications, rating and invoicing, and integrating customer-care interfaces to surface billing details to service agents and self-service channels.
Operational coverage focused on U.S. customer-care and billing operations, with rollout centered on delivering SmartVideo content at the point of first bill and enabling proactive outreach by care teams. The stated outcomes were improved customer understanding of charges and enabling proactive customer service through richer billing communications.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exterro | Legacy | Exterro Zapproved ZDiscovery | Legal Practice Management | ERP Services and Operations | n/a | 2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HEAVY.AI (formerly OmniSci) | Legacy | HeavyImmerse | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Spectrum implemented HeavyImmerse as part of an accelerated analytics initiative for telecommunications and network analytics. The deployment is categorized under Analytics and BI and focused on time-sensitive, high-cardinality analysis to support network observability and operational decision making.
The implementation centered on HeavyImmerse with GPU-accelerated query and interactive visualization capabilities, configured to support real-time exploration of time-series and geospatial network datasets. Functional capabilities emphasized interactive dashboards, ad hoc SQL exploration, and visual analytics workflows typical of HeavyImmerse deployments in telco environments.
Operational scope targeted telecommunications and network analytics use cases within Spectrum in the United States, ingesting time-sensitive network telemetry and operational event data to support operators and network engineers. The architecture emphasized low-latency ingestion and in-memory GPU acceleration to surface anomalies and enable rapid drill down from aggregated views to packet or flow level detail.
Governance and workflow alignment were oriented around centralized analytics for network operations with role-based access to dashboards and defined handoffs to incident response processes. Outcomes cited by the vendor for comparable telco customers include faster time-to-insight and improved network reliability, which framed the expected benefits for Spectrum using HeavyImmerse.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2018 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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