Sprinklr
441 9th Avenue 12th floor,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 917-933-7800
Professional Services
Sprinklr Technographics
Sprinklr Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sprinklr and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3589 Sprinklr employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sprinklr has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, ADP Workforce Now for Core HR in 2015, Qdrant for AI Database in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sprinklr is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Jobvite or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sprinklr revenues, which have grown to $839.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sprinklr intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sprinklr Tech Stack and Enterprise Applications
Sprinklr ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
Sprinklr implemented Oracle NetSuite ERP in 2018 to automate order-to-cash workflows and strengthen financial reporting as its ERP Financial platform. The program was explicitly aimed at giving finance and sales personnel timely, accurate data to answer customer inquiries and to consolidate reporting on revenue, costs, customers, products, and profitability.
Deployment centered on NetSuite OneWorld as the core Oracle NetSuite ERP instance, with configuration focused on order-to-cash automation and enhanced financial reporting capabilities. Functional workstreams included invoice and billing automation, revenue and cost reporting, and consolidation of customer and product profitability data to reduce spreadsheet reconciliation and manual lookup work.
Integration architecture linked NetSuite OneWorld with Salesforce Sales Cloud and Sprinklr’s proprietary campaign processing platform, using Boomi as the integration middleware. Sprinklr moved away from a prior NetSuite-centric integration tool after encountering data synchronization failures and support limitations, choosing Boomi for its low-code ease of use combined with flexibility to minimize extensive custom coding when connecting NetSuite to Salesforce and to internal systems.
Operational scope covered finance and sales organizations, with governance changes to centralize order entry and reconciliation workflows and to establish NetSuite as the single source for transactional and revenue data. Outcomes stated in the case study include streamlined order processing with a reported savings of 300 hours, and improved visibility and efficiency across finance and sales following the Oracle NetSuite ERP implementation in the ERP Financial category.
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Sprinklr HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Sprinklr implemented ADP Workforce Now to support Core HR functions, with a specific emphasis on payroll reporting workflows. The deployment positioned ADP Workforce Now as the primary application for running and creating payroll reports used by HR, Finance, and external vendors, and the platform was configured to centralize workforce reporting activities.
Configuration work focused on ADP Workforce Now reporting capabilities, leveraging payroll reporting functionality, the workforce data model, and HR record management to produce scheduled and ad hoc payroll reports. The implementation emphasized report templates, data extracts for payroll runs, and the applications built-in reporting and export facilities to standardize outputs consumed by internal and external stakeholders.
Operational coverage included HR and Finance teams as primary users, with controlled distribution of payroll reports to vendors, and role based access controls configured to protect sensitive payroll data. The environment supported cross-functional report consumption, enabling HR and Finance to operate from the same ADP Workforce Now payroll reporting artifacts while vendors received designated report packages.
Governance was structured around standardized reporting templates, scheduled report cadences, and controlled distribution lists to enforce consistency and auditability of payroll information. Rollout activities included aligning HR and finance reporting processes to ADP Workforce Now outputs and training payroll administrators on the platforms report creation and run procedures.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Sprinklr AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qdrant | Legacy | Qdrant | AI Database | AI Development | n/a | 2024 | 2024 |
In 2024, Sprinklr adopted Qdrant, an AI Database, to power retrieval for RAG, live chat, and other AI-driven features across its Unified-CXM platform in the United States. The deployment used a managed Qdrant service on AWS to support production vector search workloads tied to customer experience workflows.
Implementation centered on vector similarity search and persistent vector stores to enable retrieval augmented generation and real time chat retrieval. Configuration work included index tuning and performance optimization for large vector sets, aligned to P99 latency targets and embedding-driven retrieval patterns common to AI Database architectures.
Qdrant retrieval endpoints were integrated into Sprinklr's Unified-CXM orchestration and AI feature pipelines to serve RAG workflows, live chat, and broader AI-driven capabilities across CX functions. Sprinklr's internal benchmarks reported approximately 30% infrastructure cost reduction and low P99 latencies of about 20 milliseconds on 1 million vectors after adopting Qdrant, reflecting the implementation's performance and cost outcomes.
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Sprinklr AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Sprinklr Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Sprinklr Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Event Management | Collaboration |
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2024 | 2024 |
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Sprinklr Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Sprinklr eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Sprinklr CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2021 | 2021 |
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CRM | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Sprinklr ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Sprinklr PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2015 | 2015 |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2017 | 2017 |
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Test Automation Platform | PaaS |
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2017 | 2017 |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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Sprinklr IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Sprinklr CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sprinklr
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sprinklr Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sprinklr IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sprinklr digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sprinklr Technographics
Sprinklr is a Professional Services organization based in United States,
with around 3589 employees and annual revenues of $839.0 million.
Sprinklr operates a diverse technology stack with applications such as
Oracle NetSuite ERP, ADP Workforce Now and Qdrant,
covering areas like ERP Financial, Core HR and AI Database.
Sprinklr has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ADP and Qdrant.
Sprinklr recently adopted applications including
Qdrant in 2024, ON24 Intelligent Engagement Platform in 2024 and Zoominfo Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sprinklr’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sprinklr’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sprinklr technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.