List of Sprinklr Modern Care Customers
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Since 2010, our global team of researchers has been studying Sprinklr Modern Care customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sprinklr Modern Care for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sprinklr Modern Care for Customer Support include: Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion, Ecosmart United States, a United States based Retail organisation with 419600 employees and revenues of $147.01 billion, FedEx, a United States based Transportation organisation with 50000 employees and revenues of $87.69 billion, Albertsons Companies, a United States based Retail organisation with 108300 employees and revenues of $80.39 billion and many others.
Contact us if you need a completed and verified list of companies using Sprinklr Modern Care, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sprinklr Modern Care customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aaa | Automotive | 20000 | $8.0B | United States | Sprinklr | Sprinklr Modern Care | Customer Support | 2018 | n/a |
In 2018, Aaa implemented Sprinklr Modern Care to consolidate Customer Support operations across its automotive business. Aaa is headquartered in the United States and operates with roughly 20,000 employees and $8,000,000,000 in revenue, positioning the deployment to serve a large, distributed service organization.
The Sprinklr Modern Care implementation focused on omnichannel case management and a unified agent workspace, incorporating workstreaming of social, messaging, email and other inbound channels into structured tickets. Configuration emphasized automated routing and SLA handling, knowledge base integration and analytics driven dashboards, reflecting standard Customer Support functional modules.
Architecturally the deployment centralized customer interaction handling within Sprinklr Modern Care as the primary support platform, enabling consolidated ticketing and agent queuing across the service organization. The implementation standardized workflow orchestration and role based access control to align agent responsibilities and escalation paths.
Governance work included establishing formalized support processes, agent workflows and reporting standards to operationalize the platform across customer care teams in the United States. The narrative is grounded in the documented use of Sprinklr Modern Care as a Customer Support solution for Aaa.
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Albertsons Companies | Retail | 108300 | $80.4B | United States | Sprinklr | Sprinklr Modern Care | Customer Support | 2020 | n/a |
In 2020, Albertsons Companies deployed Sprinklr Modern Care to centralize Customer Support workflows and to operationalize integrated marketing program delivery for hyper local and national campaigns. The rollout focused on the Marketing Operations team, key stakeholders, and partner coordinators, with explicit deliverables and timelines defined for go-live preparation and program activation.
Sprinklr Modern Care was configured to support workflow orchestration and campaign lifecycle management, including ticketing flows, campaign scheduling, and centralized tracking systems. Configuration emphasized reusable workflow templates, event calendars, and campaign schedules to enforce cross-functional sequencing and handoffs, and dashboards were provisioned to surface schedule adherence and task ownership across marketing and operations functions.
Operational coverage targeted integrated planning at both hyper local and national program levels, aligning Marketing Operations, stakeholder groups, and external partners around a single workflow tool. Integrations are limited to cross-functional coordination rather than named third party systems, with the deployment structured to control campaign timelines and to provide a single source of truth for task status and campaign readiness.
Governance centered on managed tracking systems, event calendars, and campaign schedules to ensure processes were followed and deadlines were met per business KPIs, with an operational cadence established for go-live and post-launch reviews. The implementation emphasized process discipline and role-based access to workflows to maintain accountability for deliverables and timelines across involved teams.
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Alshaya Saudi Arabia | Retail | 10000 | $1.2B | Saudi Arabia | Sprinklr | Sprinklr Modern Care | Customer Support | 2024 | n/a |
In 2024, Alshaya Saudi Arabia deployed Sprinklr Modern Care on its website as a Customer Support application to centralize web-driven customer service. The deployment is positioned to support Alshaya Saudi Arabia's digital customer service function across its retail portfolio, aligning the Sprinklr Modern Care application with front-line support operations and e-commerce inquiry handling.
The implementation emphasizes core Customer Support capabilities typical for the category, with configuration focused on case management, an omnichannel inbox, agent workspace configuration, knowledge management, automated routing and escalation rules, and SLA tracking. Sprinklr Modern Care was configured to present a website-embedded support channel that converts web interactions into managed support tickets and agent tasks, enabling standardized handling and resolution workflows.
Architecturally the solution is delivered as a cloud-hosted instance of Sprinklr Modern Care integrated into Alshaya Saudi Arabia's public website, creating a centralized cloud inbox for agents and supervisors. The scope of operational coverage is the digital customer service team for the Saudi Arabia site, consolidating web inquiries into a single operational console and supporting role-based access for customer service agents and managers.
Governance changes accompanying the rollout focused on formalizing support workflows, defining routing and escalation policies inside Sprinklr Modern Care, and establishing agent operating procedures for web-originated cases. The program was staged to align agent training with system configuration, enabling phased adoption across digital customer service teams while retaining existing organizational support structures.
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Consumer Packaged Goods | 1000 | $250M | Italy | Sprinklr | Sprinklr Modern Care | Customer Support | 2024 | n/a |
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Manufacturing | 500 | $100M | India | Sprinklr | Sprinklr Modern Care | Customer Support | 2023 | n/a |
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Banking and Financial Services | 1500 | $350M | Singapore | Sprinklr | Sprinklr Modern Care | Customer Support | 2024 | n/a |
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Manufacturing | 1408 | $321M | Mexico | Sprinklr | Sprinklr Modern Care | Customer Support | 2024 | n/a |
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Communications | 2000 | $220M | Hungary | Sprinklr | Sprinklr Modern Care | Customer Support | 2024 | n/a |
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Leisure and Hospitality | 4300 | $1.1B | Italy | Sprinklr | Sprinklr Modern Care | Customer Support | 2024 | n/a |
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Leisure and Hospitality | 1789 | $1.4B | United States | Sprinklr | Sprinklr Modern Care | Customer Support | 2019 | n/a |
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Buyer Intent: Companies Evaluating Sprinklr Modern Care
- Blum Singapore, a Singapore based Manufacturing organization with 30 Employees
- Magic EdTech India, a India based Professional Services company with 1000 Employees
- Caesars Entertainment, a United States based Leisure and Hospitality organization with 50000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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