Jonesboro, 72401, AR,
United States
St. Bernard's Hospital Technographics
St. Bernard's Hospital Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by St. Bernard's Hospital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4250 St. Bernard's Hospital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that St. Bernard's Hospital has purchased the following applications: Paradox Olivia Chatbot for Recruiting Chatbot in 2017, CallRail Call Tracking for Call Tracking and Recording in 2021, New Relic APM for Application Performance Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems St. Bernard's Hospital is running and its propensity to invest more and deepen its relationship with Workday , CallRail , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing St. Bernard's Hospital revenues, which have grown to $1.26 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for St. Bernard's Hospital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
St. Bernard's Hospital Tech Stack and Enterprise Applications
St. Bernard's Hospital HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2017 | 2017 |
In 2017, St. Bernard's Hospital deployed Paradox Olivia Chatbot. The Paradox Olivia Chatbot is implemented as a Recruiting Chatbot on the hospital website, using ParadoxAI to support talent acquisition and event-driven hiring activities such as a Nursing Career Fair.
Configuration emphasized conversational candidate engagement, automated screening questions, FAQ handling, and interview scheduling workflows to accelerate initial candidate touchpoints. The chatbot captures event registrations and routes qualified inquiries to recruiting teams, operating within web engagement flows; operational ownership and governance were assigned to talent acquisition and HR to manage conversational content and event-specific scripts.
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St. Bernard's Hospital CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2021 | 2021 |
In 2021, St. Bernard's Hospital implemented CallRail Call Tracking on its public website. The deployment brings Call Tracking and Recording capabilities into the hospital digital front door to support marketing and patient access functions, instrumenting web touchpoints to capture inbound call attribution and campaign-level source data. CallRail Call Tracking is configured to use dynamic number insertion and call analytics to connect online campaigns to phone-based patient contacts.
Implementation architecture is website-level JavaScript instrumentation paired with a pool of tracking numbers that preserve the hospital's inbound call routing, enabling marketing analytics to segment callers by referral source. Operational coverage centers on digital marketing, patient access, and front desk workflows across the hospital, with campaign tagging and attribution rules applied for reporting. Governance is centralized under the marketing analytics team to manage number pools, attribution settings, and reporting cadence.
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Customer Experience | CRM |
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2020 | 2020 |
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St. Bernard's Hospital ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2022 | 2022 |
In 2022, St. Bernard's Hospital deployed New Relic APM for Application Performance Management to instrument and monitor its public website. The implementation centers on New Relic APM as the primary application performance tooling for website-level observability and diagnostics across the hospital’s externally facing web applications.
Configuration emphasizes core APM capabilities including transaction tracing, error analytics, performance metrics collection, configurable dashboards, and alerting for slow transactions and exceptions. New Relic APM is used to surface end-to-end request traces and application-level telemetry, enabling the web operations and application teams to investigate latency, throughput, and error conditions within the site.
Operational coverage is focused on the St. Bernard's Hospital website, with New Relic APM data feeding centralized monitoring dashboards and alert channels used by site reliability and application support functions. Governance aligns monitoring ownership to the web and application teams, with instrumentation and dashboards configured to support incident investigation and ongoing performance oversight without reference to a named prior platform.
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St. Bernard's Hospital IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at St. Bernard's Hospital
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| VP of Human Resources | VP | HR | ||||
| Talent Acquisition Manager | Manager | HR | ||||
| Recruiter | Manager | HR | ||||
| President & Ceo | CXO | Finance |
Apps Being Evaluated by St. Bernard's Hospital Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-15 | St. Bernard's Hospital | Evaluated | Paychex | Paychex Flex | Payroll | HCM |
| 2025-08-28 | St. Bernard's Hospital | Evaluated | ACI Worldwide | ACI BASE24 | Payment Processing | ERP |