Starbucks (UK)
Building 7, Chiswick Park, 566 Chiswick High Road,
London, W4 5YA,
United Kingdom
London, W4 5YA,
United Kingdom
44 20 8994-9511
Retail
Starbucks (UK) Technographics
Starbucks (UK) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Starbucks (UK) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4900 Starbucks (UK) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Starbucks (UK) has purchased the following applications: Benefex Cloud8 BEAM at WorkTM for Benefits Administration in 2018, Oracle MICROS Simphony Cloud for Point Of Sale in 2022, Oracle OBIEE for Analytics and BI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Starbucks (UK) is running and its propensity to invest more and deepen its relationship with Benefex, a Zellis Company , Huggg , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Starbucks (UK) revenues, which have grown to $734.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Starbucks (UK) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Starbucks (UK) Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex Cloud8 BEAM at WorkTM | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, Starbucks (UK) deployed Benefex Cloud8 BEAM at WorkTM as its Benefits Administration platform. The Benefex Cloud8 BEAM at WorkTM instance is surfaced on the Starbucks UK website via the Benefex gateway, delivering a cloud-hosted employee benefits portal. The deployment consolidated benefits enrollment and communications for Starbucks (UK), covering the company’s UK employee population of 4,900 and centralizing Benefits Administration under a single application.
Configuration emphasized standard Benefits Administration capabilities, including employee self-service enrollment, eligibility and life-event management, benefits communications and reporting, and centralized benefits data handling. The solution was implemented as a cloud portal integrated into the Starbucks UK web presence, positioning HR and rewards teams as operational owners for benefits workflows and governance while supporting ongoing benefits administration processes.
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Employee Recognition and Rewards Management | HCM |
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2024 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle MICROS Simphony Cloud | Point Of Sale | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Starbucks (UK) deployed Oracle MICROS Simphony Cloud as its Point Of Sale system to support UK store operations and scale with business growth. The deployment reflects a cloud-hosted POS architecture that centralizes transaction processing and customer interaction points, providing capacity for volume and centralized data collection across store locations.
Oracle MICROS Simphony Cloud is implemented as more than a payment terminal, it functions as a data collection center and front-line operations platform. Functional capabilities in use include an intuitive menu function for baristas to speed order processing, transactional ordering and payment processing, and back office modules that enable store managers to manage rotas and assess stock and losses. The application name Oracle MICROS Simphony Cloud appears in operational workflows for point of sale transactions and shift management.
Operationally the system feeds customer buying behavior and transactional data into enterprise decision processes, enabling targeted customer offers and supporting decisions such as new store openings. The implementation impacts store-level roles including baristas and store managers, and extends to marketing and operations teams that consume POS-derived analytics for segmentation and site planning. This configuration positions Oracle MICROS Simphony Cloud as the primary Point Of Sale platform for Starbucks (UK), consolidating checkout, workforce, inventory, and customer data in a single cloud-based POS environment.
As implemented, the system emphasizes ease of use for front-line staff while providing the data foundation for intelligent business decisions, and the vendor platform was selected for its capacity to grow with the retailer. The environment supports rapid order throughput and back office visibility, aligning point of sale operations with broader retail planning and customer engagement functions.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2015 | 2015 |
In 2015, Starbucks (UK) deployed Oracle OBIEE as an Analytics and BI application to centralize financial and operational reporting across its UK and wider EMEA finance organization. The Oracle OBIEE implementation supported reporting for project accounting, turnover audit processes and finance teams, and it ran alongside the UK accounting implementation of Oracle R12 covering accounts payable, general ledger and accounts receivable.
The implementation configured Oracle OBIEE for standardized financial reporting, dashboarding and analytical workflows used by finance and operations stakeholders. Workstreams included development of project accounting data models, creation of test scenarios and scripts, and designation of OBIEE superusers to manage content, security and ongoing report maintenance.
Oracle OBIEE was integrated with Oracle R12 transactional modules to consume AP, GL and AR data feeds for consolidated reporting, and the BI rollout coincided with the EMEA rollout of a Blackline reconciliation tool to support period-end reconciliations. Operational coverage explicitly included UK finance, EMEA finance teams and coordination with continental leads in Amsterdam on supply chain reporting requirements.
Governance followed a structured project approach with a steering committee that received regular milestone reviews and risk communications, and the UK project plan was executed over a nine month delivery window. Phases included system setup, system integration testing, user acceptance testing, training and staged rollout, while US driven methodology and project accounting standards were enforced locally and all training materials and project documentation were centrally stored for regional access.
Program deliverables documented in the role included codifying the turnover audit process for EMEA, performing turnover audits for 617 franchise and licence stores over two financial years, and coordinating ERP and BI components within agreed timeframes and budgets. Change management activities targeted finance reporting adoption, AR processes such as progress invoicing and collections, and conflict resolution to embed Oracle OBIEE into finance operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Loyalty | CRM |
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2009 | 2009 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Starbucks (UK)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Starbucks (UK) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Starbucks (UK) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Starbucks (UK) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Starbucks (UK) Technographics
Starbucks (UK) is a Retail organization based in United Kingdom,
with around 4900 employees and annual revenues of $734.0 million.
Starbucks (UK) operates a diverse technology stack with applications such as
Benefex Cloud8 BEAM at WorkTM, Oracle MICROS Simphony Cloud and Oracle OBIEE,
covering areas like Benefits Administration, Point Of Sale and Analytics and BI.
Starbucks (UK) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefex, a Zellis Company and Oracle.
Starbucks (UK) recently adopted applications including
Huggg Platform in 2024, Oracle MICROS Simphony Cloud in 2022 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Starbucks (UK)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Starbucks (UK)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Starbucks (UK) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.