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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Startrek Logistics Tech Stack and Enterprise Applications

CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ameyo Legacy Ameyo Omnichannel Contact Center Solutions Call Center CRM n/a 2013 2013
In 2013, Startrek Logistics implemented Ameyo Omnichannel Contact Center Solutions as a Cloud Contact Center to centralize customer service and contact center operations in India, aligning with the company’s distribution business and a roughly 900 person workforce. The deployment targeted the customer service function and aimed to provide a configurable, enterprise class contact handling layer for voice and digital engagement. Implementation work centered on telephony and call flow programming, with Ameyo Omnichannel Contact Center Solutions configured for omnichannel routing, programmable call flows, agent desktop workflows, and queue management. Functional configuration emphasized inbound voice routing and scripted call flows to reflect business processes, while standard contact center capabilities were applied for agent routing, session handling, and operational reporting. Governance was organized to support incremental customization as the organization evolved, placing configuration control with customer service operations to permit ongoing tuning of call flows and telephony. A stakeholder from SPOTON reinforced the vendor fit, noting We wanted a flexible solution with customization as our organization progressed, Ameyo understood our business well and programmed the call flow and the telephony, I think it’s incredible, attributed to Sharmistha Majumdar General Manager Customer Service at Spoton. Specific quantitative outcomes were not provided in the source notes.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2021 2021
In 2021 Startrek Logistics implemented Amazon EC2 under the Application Hosting and Computing Services category to host its public website. The deployment centers on Amazon EC2 virtual compute instances delivering the web server tier for online customer interactions and content delivery for the distribution business. The environment uses standardized instance templates and operating system images with automated provisioning to manage instance lifecycle and capacity. Configuration focused on compute sizing, network segmentation and security group controls, along with instrumentation for instance health and resource monitoring to support operational visibility. Operational ownership is described as internal IT and digital channels teams responsible for instance configuration, patch management, access control and change control workflows. The rollout followed staged configuration and validation across environments prior to production hosting, with governance emphasizing repeatable templates and operational policies for compute resource management.
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Startrek Logistics

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Startrek Logistics Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Startrek Logistics IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Startrek Logistics digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Startrek Logistics Technographics
Startrek Logistics is a Distribution organization based in India, with around 900 employees and annual revenues of $92.0 million.
Startrek Logistics operates a diverse technology stack with applications such as Ameyo Omnichannel Contact Center Solutions and Amazon EC2, covering areas like Call Center and Application Hosting and Computing Services.
Startrek Logistics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ameyo and Amazon Web Services (AWS).
Startrek Logistics recently adopted applications including Amazon EC2 in 2021, Amazon Elastic Load Balancing (ELB) in 2021 and Amazon CloudFront in 2021, highlighting its ongoing modernization strategy.
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Our research team continuously updates Startrek Logistics’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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