Bangalore, 560001,
India
Startrek Logistics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Startrek Logistics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Startrek Logistics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Startrek Logistics has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2021, Ameyo Omnichannel Contact Center Solutions for Call Center in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Startrek Logistics is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Ameyo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Startrek Logistics revenues, which have grown to $92.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Startrek Logistics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 | ||
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Omnichannel Contact Center Solutions | Call Center | CRM | n/a | 2013 | 2013 | In 2013, Startrek Logistics implemented Ameyo Omnichannel Contact Center Solutions as a Cloud Contact Center to centralize customer service and contact center operations in India, aligning with the company’s distribution business and a roughly 900 person workforce. The deployment targeted the customer service function and aimed to provide a configurable, enterprise class contact handling layer for voice and digital engagement. Implementation work centered on telephony and call flow programming, with Ameyo Omnichannel Contact Center Solutions configured for omnichannel routing, programmable call flows, agent desktop workflows, and queue management. Functional configuration emphasized inbound voice routing and scripted call flows to reflect business processes, while standard contact center capabilities were applied for agent routing, session handling, and operational reporting. Governance was organized to support incremental customization as the organization evolved, placing configuration control with customer service operations to permit ongoing tuning of call flows and telephony. A stakeholder from SPOTON reinforced the vendor fit, noting We wanted a flexible solution with customization as our organization progressed, Ameyo understood our business well and programmed the call flow and the telephony, I think it’s incredible, attributed to Sharmistha Majumdar General Manager Customer Service at Spoton. Specific quantitative outcomes were not provided in the source notes. |
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