Spokane Teachers Credit Union
2201 N. Madson Road,
Liberty Lake, 99019-8660, WA,
United States
Liberty Lake, 99019-8660, WA,
United States
1 509-326-1954
Banking and Financial Services
Spokane Teachers Credit Union Technographics
Spokane Teachers Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Spokane Teachers Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 907 Spokane Teachers Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Spokane Teachers Credit Union has purchased the following applications: PDS Vista HRMS for Core HR in 2010, Finastra Phoenix EFE for Core Banking in 2019, Glia AI Management for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Spokane Teachers Credit Union is running and its propensity to invest more and deepen its relationship with PDS , Mitratech , Mitel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Spokane Teachers Credit Union revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Spokane Teachers Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Spokane Teachers Credit Union Tech Stack and Enterprise Applications
Spokane Teachers Credit Union HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PDS | Legacy | PDS Vista HRMS | Core HR | HCM | n/a | 2010 | 2018 |
In 2010 Spokane Teachers Credit Union implemented PDS Vista HRMS as its Core HR platform to consolidate payroll and benefits administration across the organization supporting 907 employees. The implementation positioned PDS Vista HRMS as the primary system of record for payroll calculation, tax handling, and HR reporting within the credit union operating in the banking and financial services sector.
PDS Vista HRMS was configured to support monthly payroll processing and comprehensive payroll tax handling for federal and state obligations, W-2 processing, and 401K benefits administration. Functional modules and capabilities implemented included direct deposit and ACH management with 12th advance payroll options, savings bond processing, payroll wage and benefits budgeting, MRC and GAP processing, employee expense reimbursements, bonus calculation and payment, and Crystal Report writing for operational and statutory reporting.
Operational coverage centered on payroll, HR, finance, and benefits administration workflows, with the system used to drive general ledger reconciliations and to produce tax and audit-ready outputs. Governance and process restructuring emphasized scheduled payroll cycles, role-based access for payroll and HR staff, and standardized reporting templates created in Crystal Reports to support budgeting and compliance reporting. Integrations were implemented at a functional level to support electronic payroll disbursement and GL reconciliation workflows, keeping transaction and reporting flows aligned with enterprise accounting and benefits processes.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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Spokane Teachers Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Finastra | Finastra UltraData Enterprise | Finastra Phoenix EFE | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Spokane Teachers Credit Union implemented Finastra Phoenix EFE as its Core Banking platform. The deployment was part of a multi-year core conversion program that migrated account processing and mortgage capabilities from Finastra UltraData Enterprise and related Mortgage Computing and LAPro systems to Finastra Phoenix EFE.
The Finastra Phoenix EFE implementation focused on core account processing and loan servicing workflows common to Core Banking systems, including deposit operations, mortgage servicing, payments orchestration, and account servicing configuration. Project artifacts and product workstreams show Phoenix EFE configured to support branch operations, contact center servicing, card services, and fulfillment center processes, aligned with enterprise project management standards.
Integration scope included more than thirty third party vendor interfaces and a coordinated rollout of a new online banking system coupled with a website redesign to align digital channels with the new core. The program operated across IT, operations, compliance, vendor management, and risk functions, consolidating back office processing onto Phoenix EFE while requiring interface orchestration for external vendors and digital front end connectivity.
Governance for the conversion was managed through a project management office that established process standards, coached project managers, and executed a pilot engagement with Harland Financial Solutions now Finastra to identify functional gaps and drive product enhancements. Product management and stakeholder sponsorship were used to sequence cutover activities, vendor interface onboarding, and operational readiness for customer service, risk management, and business continuity teams.
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Spokane Teachers Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glia Technologies | Legacy | Glia AI Management | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 Spokane Teachers Credit Union implemented Glia AI Management on its website to introduce Chatbots and Conversational AI capabilities for customer-facing digital channels. The deployment centers on web-based conversational interfaces provided by Glia AI Management, positioning the application as the primary virtual engagement layer for online banking interactions and customer service inquiries.
The implementation emphasizes conversational modules typical of the Chatbots and Conversational AI category, including an automated virtual assistant, session routing for live agent handoff, and conversational workflow orchestration within the website experience. Governance and operational control were aligned to digital engagement and contact center workflows, with escalation and agent transfer procedures established to support continuity between automated interactions and human service.
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Spokane Teachers Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Spokane Teachers Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Spokane Teachers Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2017 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Spokane Teachers Credit Union ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Spokane Teachers Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Spokane Teachers Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Spokane Teachers Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Spokane Teachers Credit Union
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| No data found | ||||||
Apps Being Evaluated by Spokane Teachers Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Spokane Teachers Credit Union IT executives and key decision makers. This section highlights Spokane Teachers Credit Union's latest recorded technology evaluations, including Finastra Fusion Phoenix for Core Banking on 2025-07-24 and Alkami for Digital Banking on 2025-05-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Spokane Teachers Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Spokane Teachers Credit Union Technographics
Spokane Teachers Credit Union is a Banking and Financial Services organization based in United States,
with around 907 employees and annual revenues of $120.0 million.
Spokane Teachers Credit Union operates a diverse technology stack with applications such as
PDS Vista HRMS, Finastra Phoenix EFE and Glia AI Management,
covering areas like Core HR, Core Banking and Chatbots and Conversational AI.
Spokane Teachers Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PDS, Finastra and Glia Technologies.
Spokane Teachers Credit Union recently adopted applications including
Glia AI Management in 2021, Zoom in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Spokane Teachers Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Spokane Teachers Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Spokane Teachers Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.