Steelcase
901 44th Street SE,
Grand Rapids, 49508-7594, MI,
United States
Grand Rapids, 49508-7594, MI,
United States
1 616-247-2710
Manufacturing
Steelcase Technographics
Steelcase Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Steelcase and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11300 Steelcase employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Steelcase has purchased the following applications: SAP S/4 HANA for ERP Financial in 2015, Avature ATS for Applicant Tracking System in 2017, Hubspot Live Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Steelcase is running and its propensity to invest more and deepen its relationship with SAP , Avature , Docebo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Steelcase revenues, which have grown to $3.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Steelcase intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Steelcase Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015, Steelcase implemented SAP S/4 HANA as an ERP Financial platform to centralize and standardize finance operations across regions and functions. The SAP S/4 HANA implementation targeted core accounting and reporting capabilities, positioning Steelcase SAP S/4 HANA ERP Financial to support accounting, financial close, and operations finance workflows across the manufacturing organization.
Configuration work emphasized standard ERP Financial functional modules, including General Ledger, Accounts Payable, Accounts Receivable, Controlling, and Asset Accounting, with SAP S/4 HANA configuration and transactional mapping forming the bulk of delivery activities. The Finance Integrated Solutions Team drove system configuration, unit and integration testing, and cutover planning, applying SAP configuration best practices and finance process harmonization throughout implementation phases.
Deployment and operational coverage were managed by a global Finance Integrated Solutions Team of 19 employees located in four countries, functioning as an intermediary between IT, accounting and business stakeholders. The implementation scope explicitly covered operations finance and cross-regional finance processes, and local business analysts including a Senior Business Analyst based in Grand Rapids, MI contributed requirement definition and validation for country and site level configurations.
Governance centered on a finance-led program approach, where business process owners and the Finance Integrated Solutions Team coordinated requirements, configuration governance, testing protocols, and rollout sequencing. The program emphasized cross-functional collaboration between finance, technology and operational teams to align accounting controls and transaction flows with SAP S/4 HANA configuration and release timelines.
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Steelcase implemented Avature ATS as its Applicant Tracking System and exposed the application workflow directly through its public career site. The Avature ATS deployment supports corporate Talent Acquisition and HR recruiting operations for job postings and candidate intake.
Avature ATS was configured to manage job requisitions, candidate profiles, application methods, configurable recruiting workflows, interview scheduling, and candidate communications. The implementation uses the Avature ATS career site integration to capture external applications and to present branded job listings and application forms on Steelcase's website.
Integration is centered on the public career site, where Avature ATS receives application data through the site application methods referenced on Steelcase careers pages. Operational coverage includes central recruiting teams and HR business partners coordinating requisition approvals and candidate screening through role based access and workflow orchestration within the Applicant Tracking System.
Governance was structured around standardized workflows, requisition approval rules, and candidate data controls to align hiring processes across corporate sites. Reporting and configured dashboards within Avature ATS provide operational recruiting visibility for hiring managers and HR while the career site linkage ensures consistent employer branding.
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Benefits Administration | HCM |
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2020 | 2020 |
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Benefits Administration | HCM |
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2016 | 2016 |
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Candidate Relationship Management | HCM |
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2021 | 2021 |
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Talent Management | HCM |
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2016 | 2016 |
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Talent Management | HCM |
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2006 | 2007 |
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Time and Attendance | HCM |
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2016 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Steelcase implemented Hubspot Live Chat. The Hubspot Live Chat deployment, categorized under Chatbots and Conversational AI, was embedded on Steelcase's public website to provide real-time visitor engagement and capture inbound inquiries at web touchpoints.
The implementation leveraged Hubspot Live Chat functionality such as the embedded chat widget, scripted responses and canned messages, live agent handoff workflows, and conversation logging. Configuration included visitor detail capture and mapping of chat interactions into HubSpot contact records and conversational timelines, enabling continuity between chat sessions and inbound sales or support follow up.
Operational ownership focused on web-facing customer engagement, with Sales and Customer Support teams using the chat channel for inbound qualification and issue triage. Governance elements included standardized response playbooks, business-hours routing to human agents, and retention of chat transcripts for follow up and quality review, all managed within the HubSpot application environment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2023 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2016 | 2016 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2020 | 2020 |
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Supply Chain Management | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2018 | 2018 |
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CRM | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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3D Modeling | PLM and Engineering |
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2025 | 2025 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2016 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2025 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Container Service | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2024 | 2025 |
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Single Sign-On (SSO) | IaaS |
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2016 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Management | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Next Generation Firewall | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Steelcase
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Steelcase Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Steelcase Technographics
Steelcase is a Manufacturing organization based in United States,
with around 11300 employees and annual revenues of $3.17 billion.
Steelcase operates a diverse technology stack with applications such as
SAP S/4 HANA, Avature ATS and Hubspot Live Chat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Steelcase has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Avature and HubSpot.
Steelcase recently adopted applications including
EasternGraphics pCon Planner in 2025, Oracle Cloud Infrastructure in 2024 and Oracle Database@Azure in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Steelcase’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Steelcase’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Steelcase technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.