Kay Jewelers Outlet
Kay Jewelers Outlet Technographics
Kay Jewelers Outlet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kay Jewelers Outlet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Kay Jewelers Outlet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kay Jewelers Outlet has purchased the following applications: Apple Pay for Payment Processing in 2020, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kay Jewelers Outlet is running and its propensity to invest more and deepen its relationship with Apple , LivePerson , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kay Jewelers Outlet revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kay Jewelers Outlet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kay Jewelers Outlet Tech Stack and Enterprise Applications
Kay Jewelers Outlet ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Kay Jewelers Outlet implemented Apple Pay on its website to add a Payment Processing option for online checkout and card-based transactions. Kay Jewelers Outlet implemented Apple Pay as a Payment Processing capability to streamline e-commerce payments, placing the integration directly in the web checkout flow and the company’s online payment stack.
The implementation is a web-based Apple Pay integration that uses browser payment flows and tokenized card credentials to manage card provisioning and authorization for online purchases. Integration details are focused on the e-commerce channel, connecting the Apple Pay checkout experience to the retailer’s payment gateway and back-end authorization systems, and the deployment aligns with typical Payment Processing controls such as tokenization, merchant validation, and browser device support for secure web transactions.
|
Kay Jewelers Outlet AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Kay Jewelers Outlet implemented LivePerson Conversational Cloud on its public website to introduce conversational support for online customers. The deployment uses the LivePerson Conversational Cloud web chat channel to surface automated conversations and to route complex inquiries to human agents, aligning with Chatbots and Conversational AI functional patterns for e commerce and customer service support.
The implementation centers on a web chat widget and conversational workflow orchestration, with configuration of natural language intent classification and scripted dialogue flows to handle common inquiries related to product information and order support. Operational coverage spans the online customer service function serving the United States site, and governance included conversational design standards, agent handling procedures for bot to human escalation, and ongoing tuning of intents and dialogue content through the LivePerson Conversational Cloud management console.
|
Kay Jewelers Outlet Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Kay Jewelers Outlet deployed Adobe Connect as its Audio Video and Web Conferencing solution. Adobe Connect is embedded on kay.com to deliver live audio and video sessions, web conferencing, and webinar experiences directly within the public site to support customer engagement and internal meetings.
The Adobe Connect implementation leverages common platform capabilities for the Audio Video and Web Conferencing category, including persistent meeting rooms, content pods for slides and multimedia, screen sharing, attendee management for webinar staging, and recording with playback for on-demand access. Configuration emphasizes browser-based access and web embedding to present sessions within the kay.com user experience while minimizing separate client installation requirements.
Operational coverage includes customer engagement and marketing workflows on the public website, and internal conferencing for Kay Jewelers Outlet corporate teams in the United States. Governance and administration are managed through IT provisioning and web content management processes that coordinate meeting scheduling, access controls, and recorded session publishing into the corporate site experience.
|
Kay Jewelers Outlet eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
eCommerce | eCommerce |
|
2019 | 2019 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2019 | 2019 |
|
Kay Jewelers Outlet SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Advanced Planning and Scheduling | SCM |
|
2014 | 2014 |
|
|
|
|
|
Demand Forecasting and Planning | SCM |
|
2014 | 2014 |
|
Kay Jewelers Outlet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Kay Jewelers Outlet ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
Kay Jewelers Outlet PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Kay Jewelers Outlet IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Kay Jewelers Outlet CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Kay Jewelers Outlet
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Manager - IT Production Control | Manager | IT | |
|
|
|
Sr Director of Operations, Information, Analysis, and Warranty | Director | Operations | |
|
|
|
Senior Director, Merchandise Planning & Analytics | Director | IT | |
|
|
|
Director of Merchandising | Director | Finance | |
|
Apps Being Evaluated by Kay Jewelers Outlet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kay Jewelers Outlet IT executives and key decision makers. This section highlights Kay Jewelers Outlet's latest recorded technology evaluations, including Plex ERP for Manufacturing ERP on 2024-06-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kay Jewelers Outlet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-19 | Kay Jewelers Outlet | Evaluated | Plex Systems | Plex ERP | Manufacturing ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Kay Jewelers Outlet Technographics
Kay Jewelers Outlet is a Retail organization based in United States,
with around 1000 employees and annual revenues of $250.0 million.
Kay Jewelers Outlet operates a diverse technology stack with applications such as
Apple Pay, LivePerson Conversational Cloud and Adobe Connect,
covering areas like Payment Processing, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Kay Jewelers Outlet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, LivePerson and Adobe Systems.
Kay Jewelers Outlet recently adopted applications including
Yottaa Engagement Cloud in 2021, Salesforce Sales Cloud in 2021 and Apple Pay in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kay Jewelers Outlet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kay Jewelers Outlet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kay Jewelers Outlet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.