Stockport, SK1 3NQ,
United Kingdom
Stockport Homes Technographics
Stockport Homes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Stockport Homes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 529 Stockport Homes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Stockport Homes has purchased the following applications: Zellis MyView for Employee Self Service in 2017, Zoom for Audio Video and Web Conferencing in 2020, Voicescape Engage for Customer Engagement in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Stockport Homes is running and its propensity to invest more and deepen its relationship with Zellis , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Stockport Homes revenues, which have grown to $70.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Stockport Homes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Stockport Homes Tech Stack and Enterprise Applications
Stockport Homes HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2017 | 2017 |
In 2017, Stockport Homes deployed Zellis MyView in the Employee Self Service category. Zellis MyView is delivered via a Zellis-hosted web portal at glpcstockporthomes.zrs.zellis.com and is surfaced through links on Stockport Homes' public website. The implementation targets the organisation's 529 employees in the United Kingdom and is focused on HR and payroll self-service access.
The Zellis MyView configuration provides core Employee Self Service capabilities, including secure payslip and tax document access, personal data maintenance, absence and leave request submission, and benefits information visibility. Configuration emphasizes role-based access and standardized approval routing to enable employee requests and manager confirmations within established HR workflows.
As a web-hosted portal, Zellis MyView is the primary access point for staff authentication and ongoing self-service activity, with operational ownership situated in HR and payroll. Managers are configured as approval authorities for leave and personnel updates, supporting day-to-day HR case handling and administrative control.
Governance for the Zellis MyView deployment centers on user authentication, role and permission management, and platform-level audit logging, administered through the Zellis administrative interface. Ongoing administration and configuration changes are managed by Stockport Homes' HR operations team to maintain compliance with internal HR governance and data access policies.
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Stockport Homes Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Stockport Homes deployed Zoom for Audio Video and Web Conferencing. The organization embeds Zoom on its public website to provide browser-based meeting access for staff interactions and external resident engagement.
The implementation delivers standard communication modules including audio and video meetings, screen sharing, meeting links, and scheduling to support remote consultations and stakeholder sessions. Zoom is configured to operate as a cloud-hosted conferencing layer accessible from the corporate site.
The website embedding indicates the deployment is focused on web-facing access, integrating conferencing workflows into resident service touchpoints and corporate communications channels. Operational coverage spans central communications and service delivery functions across Stockport Homes, reflecting an organization-wide conferencing utility.
Governance aligns with common web conferencing practices, centering on centralized account administration, meeting policy controls, and access management to regulate external meeting access and staff permissions. The configuration favors a lightweight cloud-hosted architecture for meeting delivery and web integration.
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Collaboration | Collaboration |
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2019 | 2019 |
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Stockport Homes CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Voicescape | Legacy | Voicescape Engage | Customer Engagement | CRM | n/a | 2024 | 2024 |
In 2024, Stockport Homes implemented Voicescape's Caseload Manager to automate arrears prioritisation and resident engagement across its approximately 12,000 homes in the United Kingdom, and usage of Voicescape Engage is reported as part of the wider Voicescape engagement and automation deployment. This deployment sits within the Customer Engagement category and focuses on case management and automated outreach to support income collection workflows.
Caseload Manager was configured to prioritise arrears cases and orchestrate officer tasks and engagement workflows, while Stockport Homes also trialled Voicescape Compliance as part of the program. Implementation concentrated on automated segmentation, tasking and workflow orchestration capabilities typical of Customer Engagement solutions, enabling automated outreach sequencing and officer-facing case queues.
Operational coverage included the organisation's income collection and customer engagement functions, with the system active across the social housing portfolio in the United Kingdom. The case study reports a documented 11% improvement in arrears performance and a 50% reduction in caseloads per officer, outcomes directly tied to automated prioritisation and workload redistribution enabled by Voicescape's tools.
Governance was adjusted to support automation driven decisioning and officer triage, moving routine prioritisation into system-managed queues and reserving human intervention for complex cases. Rollout incorporated trials and staged adoption of additional Voicescape capabilities, aligning operational workflows with the new case management and engagement automation provided by Voicescape Engage.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Stockport Homes TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Stockport Homes PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Stockport Homes IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Stockport Homes
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Stockport Homes Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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