List of Voicescape Engage Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Voicescape Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Voicescape Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Voicescape Engage for Customer Engagement include: Platform Housing Group, a United Kingdom based Non Profit organisation with 1400 employees and revenues of $292.0 million, Thirteen Housing Group, a United Kingdom based Non Profit organisation with 1400 employees and revenues of $254.0 million, Stockport Homes, a United Kingdom based Construction and Real Estate organisation with 529 employees and revenues of $70.6 million and many others.
Contact us if you need a completed and verified list of companies using Voicescape Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Voicescape Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Platform Housing Group | Non Profit | 1400 | $292M | United Kingdom | Voicescape | Voicescape Engage | Customer Engagement | 2023 | n/a | In 2023, Platform Housing Group deployed Voicescape Engage as part of its Customer Engagement stack. The deployment was positioned to strengthen tenant communications and operational scheduling across the organisation's Midlands portfolio. Voicescape Engage was implemented alongside Voicescape Compliance to support appointment booking workflows and two way tenant engagement, using automated notifications and scheduling capabilities typical of modern customer engagement platforms. The implementation focused on configuring appointment booking, contact orchestration, and tenant communication sequences, and Voicescape Engage was described in public materials as an integral component of the deployed engagement stack. Operational coverage emphasized Midlands housing sites and tenant-facing teams, and the programme was tied to wider business functions including arrears and caseload management. Public materials report measurable improvements, EICR no-access was reduced from approximately 41 percent to approximately 18 percent since May 2023, and the deployment is credited with reducing no-access rates and improving customer satisfaction. | |
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Stockport Homes | Construction and Real Estate | 529 | $71M | United Kingdom | Voicescape | Voicescape Engage | Customer Engagement | 2024 | n/a | In 2024, Stockport Homes implemented Voicescape's Caseload Manager to automate arrears prioritisation and resident engagement across its approximately 12,000 homes in the United Kingdom, and usage of Voicescape Engage is reported as part of the wider Voicescape engagement and automation deployment. This deployment sits within the Customer Engagement category and focuses on case management and automated outreach to support income collection workflows. Caseload Manager was configured to prioritise arrears cases and orchestrate officer tasks and engagement workflows, while Stockport Homes also trialled Voicescape Compliance as part of the program. Implementation concentrated on automated segmentation, tasking and workflow orchestration capabilities typical of Customer Engagement solutions, enabling automated outreach sequencing and officer-facing case queues. Operational coverage included the organisation's income collection and customer engagement functions, with the system active across the social housing portfolio in the United Kingdom. The case study reports a documented 11% improvement in arrears performance and a 50% reduction in caseloads per officer, outcomes directly tied to automated prioritisation and workload redistribution enabled by Voicescape's tools. Governance was adjusted to support automation driven decisioning and officer triage, moving routine prioritisation into system-managed queues and reserving human intervention for complex cases. Rollout incorporated trials and staged adoption of additional Voicescape capabilities, aligning operational workflows with the new case management and engagement automation provided by Voicescape Engage. | |
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Thirteen Housing Group | Non Profit | 1400 | $254M | United Kingdom | Voicescape | Voicescape Engage | Customer Engagement | 2022 | n/a | In 2022, Thirteen Housing Group deployed Voicescape Engage to automate tenant outreach as part of its Customer Engagement work in the United Kingdom. The deployment targeted routine and high-volume contact streams, specifically damp and mould notifications, tenancy terminations and welfare checks, converting costly outbound activity into productive inbound contact. Voicescape Engage was configured with campaign orchestration, personalized message templates and scheduled automation to run targeted workflows for those event types. The implementation centralized campaign rules and message cadence to reduce manual outbound dialing and to present consistent tenant communications. Operational coverage focused on tenant engagement and first-contact handling across Thirteen Housing Group housing officers and contact centre functions in the UK, with campaign templates embedded in operational processes. The program reduced callbacks by over 50 percent and saved around 20 hours a week on first calls, improving tenant experience and freeing officer time. |
Buyer Intent: Companies Evaluating Voicescape Engage
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