Sumitomo Mitsui Banking Corporation Malaysia Bhd
Suite 22-03, Level 22, Integra Tower, The Intermark, 348, Jalan Tun Razak,,
Kuala Lumpur, 50400,
Malaysia
Kuala Lumpur, 50400,
Malaysia
60 3 2176-1500
Banking and Financial Services
Sumitomo Mitsui Banking Corporation Malaysia Bhd Technographics
Sumitomo Mitsui Banking Corporation Malaysia Bhd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sumitomo Mitsui Banking Corporation Malaysia Bhd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Sumitomo Mitsui Banking Corporation Malaysia Bhd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sumitomo Mitsui Banking Corporation Malaysia Bhd has purchased the following applications: Temenos T24 for Core Banking in 2010, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, Adobe Analytics Cloud for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sumitomo Mitsui Banking Corporation Malaysia Bhd is running and its propensity to invest more and deepen its relationship with Temenos , LivePerson , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sumitomo Mitsui Banking Corporation Malaysia Bhd revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sumitomo Mitsui Banking Corporation Malaysia Bhd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sumitomo Mitsui Banking Corporation Malaysia Bhd Tech Stack and Enterprise Applications
Sumitomo Mitsui Banking Corporation Malaysia Bhd ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Sumitomo Mitsui Banking Corporation Malaysia Bhd deployed Temenos T24 to deliver Core Banking functionality. The implementation was used to execute daily operations and processing requests for Money Market Deposit, Fixed Deposit and Foreign Currency Fixed Deposit placement into the Temenos T24 system, anchoring deposit lifecycle and placement workflows within the core platform.
Configuration centered on core deposit processing and account management capabilities in Temenos T24, with templated workflows for deposit placement, interest scheduling and maturity handling. Operational scope covered front office and back office deposit operations and treasury functions, where staff record placements, maintain account information and produce transaction and audit records. Governance emphasized transaction authorization controls, audit trails and change control for deposit product parameters as enforced through Temenos T24 operational settings and workflow rules.
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Sumitomo Mitsui Banking Corporation Malaysia Bhd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Sumitomo Mitsui Banking Corporation Malaysia Bhd implemented LivePerson Conversational Cloud. The deployment uses LivePerson Conversational Cloud as a cloud-hosted conversational platform on the bank's public website, placed within the Chatbots and Conversational AI application category. Implementation centered on embedding web messaging widgets and orchestrating automated conversational flows, leveraging intent detection, conversational routing, and session management to handle inbound customer inquiries. The configuration supports hybrid handling, enabling automated bot responses with defined escalation paths to live agents for complex interactions.
Operational scope is focused on online customer service and digital channel engagement for the Malaysia entity, with the LivePerson Conversational Cloud handling front-line interactions on the website. Governance concentrated on conversational workflow configuration, agent handoff rules, and ongoing intent tuning to align automated behavior with existing contact center procedures. The implementation included messaging analytics and conversational reporting capabilities typical of Chatbots and Conversational AI deployments to support iterative improvements in dialog performance. Integrations are implemented on the website channel to manage customer sessions and handoffs between automated conversations and human agents.
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Sumitomo Mitsui Banking Corporation Malaysia Bhd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Analytics Cloud | Marketing Analytics | CRM | n/a | 2020 | 2020 |
In 2020, Sumitomo Mitsui Banking Corporation Malaysia Bhd implemented Adobe Analytics Cloud, deploying the Adobe Analytics Cloud Marketing Analytics capability on its corporate website with Adobe Systems as the vendor. The implementation is focused on web measurement and digital behavior capture, aligning the Marketing Analytics deployment with the bank's online customer engagement and channel analytics needs.
The Adobe Analytics Cloud deployment centers on tag based data collection and event tracking, configured to capture page views, form interactions, conversion events, and session-level metrics. Functional capabilities implemented include segmentation and audience creation, custom dashboards and report suites, real-time analytics, and funnel and path analysis to support campaign performance and content optimization.
Operational ownership is positioned with the digital channels and web operations teams, with centralized analytics governance to manage tagging standards, data quality, and report access. The rollout scope is explicitly the corporate website in Malaysia, where the Adobe Analytics Cloud instance is used to inform marketing and web analytics workflows and to standardize measurement across digital pages.
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Marketing Automation | CRM |
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2020 | 2020 |
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Sumitomo Mitsui Banking Corporation Malaysia Bhd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Sumitomo Mitsui Banking Corporation Malaysia Bhd
| First Name | Last Name | Title | Function | Department | Phone | |
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Deputy Manager of Operations | Manager | Finance | |
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Deputy Manager (IT Audit) | Manager | IT | |
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President/CEO | CXO | Finance | |
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Apps Being Evaluated by Sumitomo Mitsui Banking Corporation Malaysia Bhd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sumitomo Mitsui Banking Corporation Malaysia Bhd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sumitomo Mitsui Banking Corporation Malaysia Bhd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Sumitomo Mitsui Banking Corporation Malaysia Bhd Technographics
Sumitomo Mitsui Banking Corporation Malaysia Bhd is a Banking and Financial Services organization based in Malaysia,
with around 200 employees and annual revenues of $25.0 million.
Sumitomo Mitsui Banking Corporation Malaysia Bhd operates a diverse technology stack with applications such as
Temenos T24, LivePerson Conversational Cloud and Adobe Analytics Cloud,
covering areas like Core Banking, Chatbots and Conversational AI and Marketing Analytics.
Sumitomo Mitsui Banking Corporation Malaysia Bhd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, LivePerson and Adobe Systems.
Sumitomo Mitsui Banking Corporation Malaysia Bhd recently adopted applications including
Akamai CDN in 2021, LivePerson Conversational Cloud in 2020 and Adobe Analytics Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sumitomo Mitsui Banking Corporation Malaysia Bhd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sumitomo Mitsui Banking Corporation Malaysia Bhd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sumitomo Mitsui Banking Corporation Malaysia Bhd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.