Sungard Availability Services UK & Ireland
Unit B, Heathrow Corporate Park, Green Lane,
Hounslow, TW4 6ER,
United Kingdom
Hounslow, TW4 6ER,
United Kingdom
44 80 0279-9166
Professional Services
Sungard Availability Services UK & Ireland Technographics
Sungard Availability Services UK & Ireland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sungard Availability Services UK & Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Sungard Availability Services UK & Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sungard Availability Services UK & Ireland has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2014, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sungard Availability Services UK & Ireland is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Cisco Systems , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sungard Availability Services UK & Ireland revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sungard Availability Services UK & Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sungard Availability Services UK & Ireland Tech Stack and Enterprise Applications
Sungard Availability Services UK & Ireland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Sungard Availability Services UK & Ireland implemented LiveChat on its public website. The deployment uses LiveChat within the Chatbots and Conversational AI category to provide conversational touch points for customer service and sales interactions on the corporate site.
The LiveChat implementation centers on a website embedded chat widget, real time messaging between visitors and support agents, visitor context and tracking, chat routing rules, canned responses and transcript capture for follow up. Configuration aligned with typical Chatbots and Conversational AI capabilities included proactive chat invitations and reporting modules for monitoring agent activity and chat volumes.
Operational scope covered customer facing digital channels for Sungard Availability Services UK & Ireland with support and sales teams handling live interactions through centrally managed agent consoles. Governance was implemented through scripted response workflows, routing and escalation rules into existing support workflows and transcript retention policies to support continuity of service. The implementation focused on placing LiveChat as the primary conversational interface on the company website, integrating chat handling into established agent processes.
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Sungard Availability Services UK & Ireland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Sungard Availability Services UK & Ireland deployed Cisco Webex Meetings as its primary Audio Video and Web Conferencing solution and embedded Cisco Webex Meetings on its public website to enable customer facing session access. The deployment leverages Cisco Webex Meetings cloud hosted meeting services with browser based join flows surfaced directly from the corporate website.
Configuration emphasized meeting orchestration capabilities aligned to the Audio Video and Web Conferencing category, including scheduled sessions, real time audio and video, screen sharing, web client join, and meeting recordings. The implementation prioritized browser native access and meeting moderation controls to support both internal collaboration and external client sessions.
Operational scope covers the UK and Ireland organization and is positioned to support professional services delivery, sales engagement, and IT collaboration workflows within Sungard Availability Services UK & Ireland. Governance attention centers on standardizing the public website meeting access point and consolidating conferencing usage under Cisco Webex Meetings as the enterprise audio video and web conferencing standard.
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Sungard Availability Services UK & Ireland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Sungard Availability Services UK & Ireland implemented DocuSign eSignature on its public website to capture signed agreements and consent workflows. DocuSign eSignature is deployed as a Digital Signing application and is used to manage envelope creation, reusable templates, signer authentication, and audit trails. The implementation embeds DocuSign eSignature into web-based customer flows to enable remote signature collection and reduce manual handoffs.
Deployment architecture reflects a web-embedded signing model, with DocuSign eSignature handling front-end signature capture and centralized template governance for legal and commercial documents. Operational scope is UK and Ireland, and the system supports business functions such as contract execution, customer onboarding, and vendor consent capture. Governance practices include account-level administration, template versioning, and built-in audit logging to preserve signature integrity and compliance.
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Web Content Management | Content Management |
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2021 | 2021 |
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Sungard Availability Services UK & Ireland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sungard Availability Services UK & Ireland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Sungard Availability Services UK & Ireland PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Sungard Availability Services UK & Ireland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Sungard Availability Services UK & Ireland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Sungard Availability Services UK & Ireland
| First Name | Last Name | Title | Function | Department | Phone | |
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Consultant Technology Strategic & Transformation Director | Director | IT | |
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Head of Solution Architects | Director | Finance | |
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Senior Project Manager- Global Solutions Implementation EMEA | Manager | Operations | |
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Apps Being Evaluated by Sungard Availability Services UK & Ireland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sungard Availability Services UK & Ireland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sungard Availability Services UK & Ireland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sungard Availability Services UK & Ireland Technographics
Sungard Availability Services UK & Ireland is a Professional Services organization based in United Kingdom,
with around 220 employees and annual revenues of $30.0 million.
Sungard Availability Services UK & Ireland operates a diverse technology stack with applications such as
LiveChat, Cisco Webex Meetings and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Signing.
Sungard Availability Services UK & Ireland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Cisco Systems and DocuSign.
Sungard Availability Services UK & Ireland recently adopted applications including
Cisco Webex Meetings in 2021, DocuSign eSignature in 2021 and HubSpot CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sungard Availability Services UK & Ireland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sungard Availability Services UK & Ireland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sungard Availability Services UK & Ireland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.