SunLine Transit Agency
32505 Harry Oliver Trail,
Thousand Palms, 92276, CA,
United States
Thousand Palms, 92276, CA,
United States
1 760-343-3451
Professional Services
SunLine Transit Agency Technographics
SunLine Transit Agency Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SunLine Transit Agency and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 SunLine Transit Agency employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SunLine Transit Agency has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Shoretel PBX for PBX, VoiP and Phone Systems in 2019, Descartes MacroPoint for Real-Time Transportation Visibility in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SunLine Transit Agency is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Mitel , Descartes Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SunLine Transit Agency revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SunLine Transit Agency intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SunLine Transit Agency Tech Stack and Enterprise Applications
SunLine Transit Agency AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, SunLine Transit Agency deployed LiveChat on its public website. The deployment uses LiveChat and positions the technology within the Chatbots and Conversational AI category to deliver real-time web messaging for rider inquiries, schedule questions, and support routing. The implementation is focused on front-end visitor engagement through an embedded chat widget.
Technically, the LiveChat implementation relies on the vendor's web-embedded JavaScript widget and standard LiveChat features including agent routing, canned responses, chat transcript capture, and offline message collection to maintain conversational context. Configuration emphasizes customer service workflows for website-based inquiries, with chat controls exposed to support staff for real-time response and handoff. SunLine Transit Agency LiveChat Chatbots and Conversational AI supports customer service and website engagement functions and is configured to capture interaction records for operational follow up.
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SunLine Transit Agency Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Shoretel PBX | PBX, VoiP and Phone Systems | Collaboration | n/a | 2019 | 2019 |
In 2019 SunLine Transit Agency deployed Shoretel PBX in its PBX, VoiP and Phone Systems environment, leveraging the Mitel-branded ShoreTel platform for enterprise telephony and endpoint management. The Shoretel PBX implementation is administered by IT support staff who manage the ShoreTel/Mitel phone system alongside user and device provisioning workflows.
Configuration and functional coverage include ShoreTel telephony administration, endpoint configuration for laptops, iPads, and iPhones used by offsite personnel, and support for boardroom audio visual operations. User provisioning and identity mapping are operated through Active Directory and Exchange Admin Center for account and distribution list creation, while device imaging and software deployment occur via SCCM to maintain consistent client configurations.
Network and operational integrations tied to the Shoretel PBX deployment reflect existing infrastructure management practices, with Cisco core, distribution, and access switches configured by IT staff, ASA firewall changes managed through ASDM, and Wi Fi cradle points established for on-bus connectivity. Operational governance includes ticket tracking through Spiceworks, inventory reconciliation with Lansweeper, purchase requisitions via Tyler finance software, and remote assistance and GPO-based endpoint policy control.
The implementation supports daily communications across transit operations, boardroom conferencing, and mobile workforce connectivity, with IT support workflows and helpdesk procedures aligned to ShoreTel administration and existing network management tools.
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SunLine Transit Agency SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Descartes Systems | Legacy | Descartes MacroPoint | Real-Time Transportation Visibility | SCM | n/a | 2018 | 2018 |
In 2018 SunLine Transit Agency implemented Descartes MacroPoint as its Real-Time Transportation Visibility solution. The deployment targeted real-time location updates for loads handled by third party drivers and outside carriers, addressing customer expectations for continuous asset visibility during transit.
Descartes MacroPoint was configured as a track and trace platform with direct driver cell phone tracking that supports smartphones and basic flip phones, enabling continuous telemetry regardless of device type. Key functional capabilities implemented include off schedule monitoring, breadcrumb mapping, automated email alerts and exception-driven notifications to remove dependence on manual check calls.
The Descartes MacroPoint deployment integrates directly into SunLine’s TMW system, providing a TMW integrated track and trace workflow that consumes validated location feeds. Operational coverage includes brokerage operations, carrier management, shipper customer service and dispatch, supplying shippers, brokers and carriers with real-time location visibility for brokered freight.
Governance and operational processes were reoriented away from call-based status checks toward automated monitoring and exception management, changing dispatch and customer communication workflows. This implementation delivers continuous, validated accuracy of in-transit assets and eliminates the guesswork from tracking brokered freight, aligning operational processes with the Real-Time Transportation Visibility platform.
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SunLine Transit Agency CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2019 | 2019 |
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|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
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SunLine Transit Agency PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
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SunLine Transit Agency CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SunLine Transit Agency
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Deputy Chief Transit Systems and Technology | CXO | IT | |
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Deputy Chief Operations Officer - Transportation | CXO | Supply Chain | |
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CEO | CXO | Finance | |
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Apps Being Evaluated by SunLine Transit Agency Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SunLine Transit Agency IT executives and key decision makers. This section highlights SunLine Transit Agency's latest recorded technology evaluations, including CSI Harris TRIO Software for Government ERP on 2025-03-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SunLine Transit Agency digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-13 | SunLine Transit Agency | Evaluated | Constellation Software Inc. | CSI Harris TRIO Software | Government ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD SunLine Transit Agency Technographics
SunLine Transit Agency is a Professional Services organization based in United States,
with around 300 employees and annual revenues of $30.0 million.
SunLine Transit Agency operates a diverse technology stack with applications such as
LiveChat, Shoretel PBX and Descartes MacroPoint,
covering areas like Chatbots and Conversational AI, PBX, VoiP and Phone Systems and Real-Time Transportation Visibility.
SunLine Transit Agency has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Mitel and Descartes Systems.
SunLine Transit Agency recently adopted applications including
SMTP Transactional Emails in 2022, LiveChat in 2021 and Barracuda Email Security Gateway in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SunLine Transit Agency’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SunLine Transit Agency’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SunLine Transit Agency technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.