Thousand Palms, 92276, CA,
United States
SunLine Transit Agency Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by SunLine Transit Agency and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 SunLine Transit Agency employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SunLine Transit Agency has purchased the following applications: Mitel MiVoice Connect Contact Center for Call Center in 2019, LiveChat for Chatbots and Conversational AI in 2021, Shoretel PBX for PBX, VoiP and Phone Systems in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SunLine Transit Agency is running and its propensity to invest more and deepen its relationship with Mitel , LiveChat, Inc. , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SunLine Transit Agency revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SunLine Transit Agency intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel MiVoice Connect Contact Center | Call Center | CRM | n/a | 2019 | 2019 | In 2019, SunLine Transit Agency deployed Mitel MiVoice Connect Contact Center as its Call Center solution. The implementation was scoped to support SunLine's IT-managed telephony environment and front-line customer service workflows across an organization of approximately 300 employees. The Mitel MiVoice Connect Contact Center deployment emphasized core Call Center capabilities, including automatic call distribution, agent consoles, basic IVR routing, and reporting and monitoring for queue and agent performance. Configuration work included provisioning agent accounts and skill-based queue routing alongside mailbox and voicemail handling tied to existing email operations. Integrations anchored the contact center to SunLine's explicitly stated infrastructure, using Active Directory for user and account provisioning and Exchange Admin Center for mailbox and distribution list management. The solution was deployed within the on-premises network environment that included Cisco core, distribution and access switches and a 550ASA firewall for access controls, while agent workstations and software deployments remained managed through SCCM, inventory tracked with Lansweeper, and backups handled by Veeam. Operational governance and support workflows were integrated with existing IT processes, ticketing through Spiceworks, procurement requisitions via Tyler finance, and day-to-day handset and endpoint provisioning handled by SunLine IT staff. Operational ownership remained with SunLine's IT and customer service teams, with on-premises device configuration, mobile device setup, and boardroom A V support incorporated into standard support duties. | |
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Marketing Analytics | CRM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Shoretel PBX | PBX, VoiP and Phone Systems | Collaboration | n/a | 2019 | 2019 | In 2019 SunLine Transit Agency deployed Shoretel PBX in its PBX, VoiP and Phone Systems environment, leveraging the Mitel-branded ShoreTel platform for enterprise telephony and endpoint management. The Shoretel PBX implementation is administered by IT support staff who manage the ShoreTel/Mitel phone system alongside user and device provisioning workflows. Configuration and functional coverage include ShoreTel telephony administration, endpoint configuration for laptops, iPads, and iPhones used by offsite personnel, and support for boardroom audio visual operations. User provisioning and identity mapping are operated through Active Directory and Exchange Admin Center for account and distribution list creation, while device imaging and software deployment occur via SCCM to maintain consistent client configurations. Network and operational integrations tied to the Shoretel PBX deployment reflect existing infrastructure management practices, with Cisco core, distribution, and access switches configured by IT staff, ASA firewall changes managed through ASDM, and Wi Fi cradle points established for on-bus connectivity. Operational governance includes ticket tracking through Spiceworks, inventory reconciliation with Lansweeper, purchase requisitions via Tyler finance software, and remote assistance and GPO-based endpoint policy control. The implementation supports daily communications across transit operations, boardroom conferencing, and mobile workforce connectivity, with IT support workflows and helpdesk procedures aligned to ShoreTel administration and existing network management tools. |
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Real-Time Transportation Visibility | SCM |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2022 | 2022 |
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