SupplyForce
700 American Ave,,
King of Prussia, 19406, PA,
United States
King of Prussia, 19406, PA,
United States
1 610-239-4300
Distribution
SupplyForce Technographics
SupplyForce Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SupplyForce and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 SupplyForce employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SupplyForce has purchased the following applications: Epicor Eclipse for Distribution ERP in 2016, Unilog for eCommerce in 2016, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SupplyForce is running and its propensity to invest more and deepen its relationship with Epicor , Unilog , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SupplyForce revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SupplyForce intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SupplyForce Tech Stack and Enterprise Applications
SupplyForce ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Eclipse | Distribution ERP | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, SupplyForce implemented Epicor Eclipse as its Distribution ERP. The deployment targeted core finance and customer service operations at SupplyForce's King of Prussia, PA distribution site, aligning the system with the company's 150-person US distribution organization.
Epicor Eclipse was configured to support accounts receivable and accounts payable workflows, with explicit use of the system for Accounts Receivable posting and Accounts Payable check processing. Configuration included billing and cash application routines, check run processing, customer statement reconciliation, and credit and rebill processing within Epicor Eclipse.
The implementation integrated operational ticketing for customer inquiries through Zendesk, enabling Zendesk ticket processing to be associated with customer account records and receivables workflows. Operational coverage encompassed the finance team, specifically AR and AP associates and client receivables specialists, plus customer service handling email-driven inquiries.
Governance centered on standardized AR and AP procedures, a statement reconciliation cadence, and a formalized credit and rebill workflow to manage adjustments and disputes, with roles such as Accounts Receivable posting and Client Receivables Specialist responsible for day-to-day execution from February 2016 to February 2021. The record emphasizes SupplyForce Epicor Eclipse Distribution ERP implementation and the alignment of Epicor Eclipse with finance and customer service business functions.
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SupplyForce eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Unilog | Legacy | Unilog | eCommerce | eCommerce | n/a | 2016 | 2016 |
In 2016, SupplyForce implemented Unilog as its eCommerce platform and is using Unilog on its public website. The Unilog eCommerce deployment functions as the company storefront and product information hub for its distribution business, supporting online product discovery and order capture.
The implementation emphasizes catalog and product information management, site search, merchandising, pricing and online checkout workflows, reflecting core eCommerce functional modules. Operational ownership is centered in merchandising, sales and operations teams who manage SKU-level content and pricing through Unilog, with governance practices established around catalog publishing and pricing approvals to maintain online assortment accuracy.
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SupplyForce CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, SupplyForce deployed Zendesk Service on its website to centralize customer inquiries and support requests. The deployment positions Zendesk Service as the primary Customer Support application for SupplyForce, consolidating web-originated tickets for the distribution business.
Configuration emphasized core Zendesk Service capabilities, including ticketing, an on-site web widget for direct ticket capture, email to ticket routing, and a public knowledge base and help center. Support workflows were implemented for case categorization, priority SLAs, and agent assignment to align with customer service and order support functions. The scope reflects a mid-market deployment appropriate for a 150 employee distributor, focused on web and email support channels.
Operationally the Zendesk Service instance is embedded into SupplyForce's public website to capture customer contacts and route them to the customer support team, with agent access controls and administrative rule sets governing ticket lifecycle and routing. Governance concentrated on standardizing support procedures and agent workflows within the Customer Support function rather than broad enterprise integrations, resulting in a web first support architecture centered on Zendesk Service.
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Marketing Automation | CRM |
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2021 | 2021 |
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SupplyForce IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at SupplyForce
| First Name | Last Name | Title | Function | Department | Phone | |
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President & CEO | CXO | Finance | |
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Vice President of Operations | VP | Operations | |
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Chief Financial Officer | CXO | Finance | |
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Director of IT | Director | IT | |
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Apps Being Evaluated by SupplyForce Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SupplyForce IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SupplyForce digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SupplyForce Technographics
SupplyForce is a Distribution organization based in United States,
with around 150 employees and annual revenues of $20.0 million.
SupplyForce operates a diverse technology stack with applications such as
Epicor Eclipse, Unilog and Zendesk Service,
covering areas like Distribution ERP, eCommerce and Customer Support.
SupplyForce has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Unilog and Zendesk.
SupplyForce recently adopted applications including
Hubspot Marketing Automation in 2021, Google Cloud Platform (GCP) in 2020 and Zendesk Service in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SupplyForce’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SupplyForce’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SupplyForce technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.