Sutherland
175 Sully's Trail Suite 301,
Pittsford, 14534, NY,
United States
Pittsford, 14534, NY,
United States
1 585-586-5757
Professional Services
Sutherland Technographics
Sutherland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sutherland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40000 Sutherland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sutherland has purchased the following applications: SAP Concur Expense for Expense Management in 2014, Sterling Background Check for BackGround Screening in 2020, Rocket.chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sutherland is running and its propensity to invest more and deepen its relationship with SAP , Sterling Talent Solutions , Playvox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sutherland revenues, which have grown to $7.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sutherland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sutherland Tech Stack and Enterprise Applications
Sutherland ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2014 | 2014 |
In 2014, Sutherland implemented SAP Concur Expense to centralize travel and expense processing as part of its Expense Management efforts. The deployment configured Concur Travel and expense report workflows to standardize business expense reporting across finance, travel, accounts payable, and fixed assets functions.
SAP Concur Expense was configured to support policy-based expense capture, project budget approval checks, and expense-to-ledger mapping. Functional capabilities implemented included Concur Travel structure for business expense reports, assignment of accounting unit and company code, GL account and activity group coding for depreciation, and data entry controls executed through workflow and Swift for assigning accounting unit codes and GL accounts to depreciated assets.
The implementation was aligned with Accounts Payable and Fixed Assets financial processes, enabling coding and transaction-level handoffs between expense reports, AP invoice processing, and fixed asset depreciation accounting. Integration points focused on passing structured financial attributes such as company code, GL account, activity group, and asset identifiers into the corporate ledger and asset management processes.
Governance changes emphasized project-level budget approval workflows, standardized coding for depreciation of assets, and audit support through preparation of fixed asset and accumulated depreciation inquiries. Exception handling procedures for accounts payable and fixed asset invoices were finalized as part of the rollout, with escalation and review gates incorporated into the expense workflow.
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Sutherland HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2020 | 2020 |
In 2020, Sutherland implemented Sterling Background Check to support BackGround Screening for its onboarding and candidate verification processes. The deployment targeted pre hire screening orchestration within the companys onboarding and HR operations, with a focus on integrating screening outcomes into hiring workflows.
The Sterling Background Check configuration centralized screening case management, candidate document collection and status tracking, and adjudication workflows typical of back ground screening platforms. The implementation was configured to surface screening status and required follow up to onboarding specialists and recruiters, enabling coordinated candidate communications and case resolution.
The solution was integrated with Taleo, Smart Recruiter, Smart Sheets and People Soft to exchange candidate data, trigger screening orders, and manage workflow handoffs between applicant tracking and HRIS systems. Operational coverage included onboarding specialists based in Bayonne, NJ, recruiters, hiring managers, program directors, human resources and service delivery teams, with daily communications and troubleshooting steps defined to resolve screening exceptions with external background screening entities and candidates.
Governance and process changes centered on tightening handoffs between ATS, HRIS and the Sterling Background Check instance, assigning onboarding specialists responsibility for paperwork verification and exception escalation. Issue resolution paths routed screening discrepancies to recruiters and HR for investigation, while documented workflows ensured consistent preparation of new hires and internal transfers for training and employment onboarding.
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Employee Recognition and Rewards Management | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2015 | 2016 |
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Recruiting | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2003 | 2003 |
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Sutherland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Sutherland implemented Rocket.chat on their public website to provide a conversational entry point for customers and prospects. Rocket.chat serves as Sutherland's Chatbots and Conversational AI platform, delivering a web-embedded chat interface to support inbound customer interactions and self service deflection.
The implementation leverages Rocket.chat capabilities typical of the Chatbots and Conversational AI category including scripted chatbot flows, automated responses, live agent handoff and conversation routing, plus session transcripts and analytics to inform agent workflows. Configuration emphasized web widget embedding, bot orchestration and administrative controls for conversation templates and training data management. The Rocket.chat application is instrumented to surface transcripts and conversational context to front line agents for conversational continuity.
Operational scope is focused on the corporate website as the primary customer facing channel and impacts customer service and digital engagement teams across Sutherland. Governance instituted centralized administration for conversational templates, role based agent permissions and ongoing refinement workflows to align chat operations with contact center processes.
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Sutherland Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Sutherland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Event Management | Collaboration |
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2016 | 2016 |
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Sutherland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Sutherland CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Analytics | CRM |
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2015 | 2016 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2021 | 2021 |
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Sutherland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Sutherland PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Sutherland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Sutherland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2022 | 2023 |
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IT Decision Makers and Key Stakeholders at Sutherland
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Business Intelligence, Transition and Transformation | Director | IT | |
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Global Big Data Practice Leader | Manager | IT | |
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Associate Vice President | Big Data & Analytics | Financial Services | VP | IT | |
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Executive Vice President and CFO | CXO | Finance | |
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SVP Chief Accounting Officer, Strategic Sourcing, Indirect Cost Management, and Travel | Director | Finance | |
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SVP - Global Head, Financial Services | VP | Finance | |
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Chief Of Staff | CXO | Finance | |
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Head Of Global Talent Management, Executive/ Leadership Development and Diversity | Director | HR | |
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Director of Operations, Patient Access Services | Director | Finance | |
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VP of Finance, Indirect Cost Functions | VP | Finance | |
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VP - Finance & Accounting | VP | Finance | |
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Director of Business Finance and Commercial Contracts NA | Director | Finance | |
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VP Human Resources | VP | HR | |
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CFO | CXO | Finance | |
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CIO and CDO | CXO | IT | |
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Director NA & UK Payroll & T&E | Director | Finance | |
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Associate VP, Global HR Strategy and Implementation | VP | HR | |
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Associate Vice President Human Resources | VP | HR | |
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Senior Director Human Resources | Director | HR | |
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Director Executive Talent Aquisition | Director | HR | |
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Director Talent Acquisition | Director | HR | |
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Chief People Officer | CXO | HR | |
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VP Enterprise Lead Generation | VP | Sales | |
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Chief Sales Enablement Leader | CXO | Sales | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Sutherland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sutherland IT executives and key decision makers. This section highlights Sutherland's latest recorded technology evaluations, including SAP ERP ECC 6.0 - Project System (PS) for Project Portfolio Management on 2026-02-26, SAP ERP ECC 6.0 for ERP Financial on 2026-02-26, and Proofpoint Email Security and Protection for Secure Email Gateways (SEGs) on 2026-01-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sutherland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-26 | Sutherland | Evaluated | SAP | SAP ERP ECC 6.0 | ERP Financial | ERP |
| 2026-02-26 | Sutherland | Evaluated | SAP | SAP ERP ECC 6.0 - Project System (PS) | Project Portfolio Management | PPM |
| 2026-01-09 | Sutherland | Evaluated | Proofpoint | Proofpoint Email Security and Protection | Secure Email Gateways (SEGs) | CyberSecurity |
| 2025-10-24 | Sutherland | Evaluated |
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Manufacturing ERP | ERP Services and Operations |
| 2025-09-04 | Sutherland | Evaluated |
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ERP Financial | ERP |
| 2025-07-23 | Sutherland | Evaluated |
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Professional Services | Professional Services |
| 2025-05-22 | Sutherland | Evaluated |
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Compensation Management | HCM |
| 2025-04-20 | Sutherland | Evaluated |
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AML, Fraud and Compliance | TRM |
| 2025-02-13 | Sutherland | Evaluated |
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Test Automation Platform | PaaS |
| 2025-01-11 | Sutherland | Evaluated |
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Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Sutherland Technographics
Sutherland is a Professional Services organization based in United States,
with around 40000 employees and annual revenues of $7.50 billion.
Sutherland operates a diverse technology stack with applications such as
SAP Concur Expense, Sterling Background Check and Rocket.chat,
covering areas like Expense Management, BackGround Screening and Chatbots and Conversational AI.
Sutherland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Sterling Talent Solutions and Rocket.chat.
Sutherland recently adopted applications including
Zoominfo Platform in 2024, Slack Connect in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sutherland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sutherland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sutherland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.