Swap.com
2501 Internationale Pkwy Suite 100,
Woodridge, 60517, IL,
United States
Woodridge, 60517, IL,
United States
1 630-296-0146
Retail
Swap.com Technographics
Swap.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Swap.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Swap.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Swap.com has purchased the following applications: UKG Pro Workforce Analytics (ex UltiPro Workforce Analytics) for Workforce Analytics in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, Dropbox Business for Enterprise Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Swap.com is running and its propensity to invest more and deepen its relationship with UKG , Google , Dropbox or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Swap.com revenues, which have grown to $21.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Swap.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Swap.com Tech Stack and Enterprise Applications
Swap.com HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Workforce Analytics (ex UltiPro Workforce Analytics) | Workforce Analytics | HCM | n/a | 2017 | 2017 |
In 2017, Swap.com deployed UKG Pro Workforce Analytics (ex UltiPro Workforce Analytics) to improve recruitment and retention and to automate core HR workflows. Swap.com is an online consignment retailer with about 120 employees and it implemented the Workforce Analytics solution after identifying that its existing Paychex suite no longer met growing hiring, onboarding, and benefits administration needs.
The deployment started with core HR, payroll, and benefits modules and then expanded to recruiting and onboarding functionality, going live in July 2017. UKG Pro Workforce Analytics provided reporting and analytics capabilities used to instrument applicant sourcing, track turnover drivers, and automate benefits administration, enabling the HR team to pull applicant data from job board submissions rather than rekeying candidate information.
Operational ownership remained with the internal HR organization, led by the vice-president of HR and reviewed by the chief executive, with configuration work covering the company headquarters in Bolingbrook and supporting offices. Swap.com worked directly with Ultimate Software to develop a capitalized benefits interface to remove manual benefits entry, and the implementation reduced the number of job boards used from eight to three by surfacing higher quality sourcing channels through analytics.
Outcomes reported by Swap.com included measurable reductions in manual work and turnover, with HR productivity gains of roughly 15 to 25 hours per week attributed to automation in hiring, onboarding, and benefits administration. UKG Pro Workforce Analytics was credited with lowering turnover from over 150 percent to approximately 100 percent, eliminating thousands of dollars in benefits entry errors, and delivering a documented ROI of 355 percent, a payback period of 3.6 months, and an average annual benefit of $631,849.
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Swap.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Swap.com implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The cloud-hosted Google Workspace (Formerly Google G-Suite) deployment serves as the corporate collaboration backbone, providing email, unified calendar, real-time document editing, file storage and video conferencing for the organization.
Configuration emphasizes core modules such as Gmail, Google Drive, Google Docs, Google Sheets, Google Calendar and Google Meet, managed through the Google Workspace Admin console to enforce domain-level account provisioning, access controls and baseline security settings. The suite is tied to the swap.com domain to support website-facing email and identity, and it is used across the organization for collaborative workflows and shared drive management. Governance is centered on centralized administration with standard user provisioning and deprovisioning processes to control access to corporate resources.
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Swap.com Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dropbox | Legacy | Dropbox Business | Enterprise Content Management | Content Management | n/a | 2020 | 2020 |
In 2020 Swap.com implemented Dropbox Business to manage Enterprise Content Management for website-hosted assets. The deployment establishes Dropbox Business as the central content repository for product imagery, marketing creatives, and site assets that feed catalog listings and customer-facing pages.
The configuration uses Dropbox Business capabilities including file synchronization, shared team folders, centralized administrative console, granular permissions, version history, link-based sharing with expiration controls, and audit logging. Those functional modules support content lifecycle workflows such as upload, review, approval, and publication staging for the website.
Operational scope centers on merchandising, marketing, catalog management and operations teams at Swap.com, consolidating asset governance and collaboration under Dropbox Business administrative controls. User provisioning, role-based access, folder structure and shared link policies are used to orchestrate website content updates and cross-team workflows.
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Swap.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Swap.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Customer Support | CRM |
|
2012 | 2012 |
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Marketing Analytics | CRM |
|
2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Swap.com PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Transactional Email | PaaS |
|
2013 | 2013 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Swap.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Swap.com
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Swap.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Swap.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Swap.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Swap.com Technographics
Swap.com is a Retail organization based in United States,
with around 120 employees and annual revenues of $21.0 million.
Swap.com operates a diverse technology stack with applications such as
UKG Pro Workforce Analytics (ex UltiPro Workforce Analytics), Google Workspace (Formerly Google G-Suite) and Dropbox Business,
covering areas like Workforce Analytics, Collaboration and Enterprise Content Management.
Swap.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Google and Dropbox.
Swap.com recently adopted applications including
Salesforce Sales Cloud in 2021, Twilio Sendgrid in 2021 and Dropbox Business in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Swap.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Swap.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Swap.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.