Swiss International Air Lines
Obstgartenstrasse 25,
Kloten, 8302,
Switzerland
Kloten, 8302,
Switzerland
41 44 564 44 14
Transportation
Swiss International Air Lines Technographics
Swiss International Air Lines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Swiss International Air Lines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9466 Swiss International Air Lines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Swiss International Air Lines has purchased the following applications: Rydoo Expense (ex Xpenditure) for Expense Management in 2015, SAP HCM (HR) for Core HR in 2020, Amadeus Altea for Reservation and Booking Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Swiss International Air Lines is running and its propensity to invest more and deepen its relationship with Rydoo , SAP , Tivian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Swiss International Air Lines revenues, which have grown to $7.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Swiss International Air Lines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Swiss International Air Lines Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rydoo | Legacy | Rydoo Expense (ex Xpenditure) | Expense Management | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Swiss International Air Lines implemented Rydoo Expense (ex Xpenditure) in the Expense Management category. The implementation is listed on Rydoo's customer pages and was positioned to support corporate expense workflows for the airline. The deployment targeted finance, travel and accounts payable functions, and it provided mobile and web access to accommodate employee travel patterns across the organization.
Rydoo Expense (ex Xpenditure) was configured to deliver mobile receipt capture, automated expense reporting, multi level approval workflows and policy enforcement consistent with Expense Management best practices. The implementation emphasized integration ready output for downstream financial systems and maintained audit trails for compliance, while centralizing policy controls and approval routing for business functions that manage travel and corporate spend. Governance was structured with finance ownership of policy rules and approver matrices, and operational rollout was coordinated through finance and travel operations teams. The vendor lists Swiss International Air Lines as a customer on its website.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 Swiss International Air Lines implemented SAP HCM (HR) in the Core HR category to centralize core human resources processes across its HR value stream. The deployment emphasized close collaboration between IT and HR, establishing SAP HCM (HR) as the primary Core HR application supporting HR business functions at Swiss.
Configuration work focused on SAP HCM modules and country payroll, with explicit emphasis on Swiss payroll functionality. Implementation activities include SAP HCM customizing, feasibility analysis, requirements engineering, and targeted ABAP development for custom change requests, together with the elaboration of test procedures and test cases for controlled delivery.
Operational integration covers supporting interfaces to SAP HCM sub-systems and management of the SAP HCM roles and authorization concept, with coordination and monitoring of change deliveries that involve external providers. Knowledge of S4HANA, ESS MSS and SuccessFactors is cited as helpful, indicating an architectural awareness of adjacent SAP technologies without asserting specific product integrations.
Governance and runbook responsibilities are centered on 2nd and 3rd level support, formulation and prioritization of change requests from HR power users, and ongoing requirements engineering as part of HR process orchestration. The program structure privileges SAP consulting skills, role based authorization control, and cross team coordination between HR stakeholders and IT for continuous configuration and support of SAP HCM (HR) within Swiss International Air Lines.
|
|
|
|
|
Employee Experience | HCM |
|
2010 | 2010 |
|
|
|
|
|
Payroll | HCM |
|
2020 | 2020 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Altea | Reservation and Booking Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Swiss International Air Lines deployed Amadeus Altea as its Passenger Service System to address large-scale disruption handling and passenger re-accommodation challenges. The deployment is anchored on the Passenger Service System class of functionality and prominently incorporated Amadeus Passenger Recovery as a decision-support capability to manage irregular operations and disruption workflows.
The implementation emphasized disruption management modules within Amadeus Altea, specifically the Amadeus Passenger Recovery decision-support tool, passenger rebooking logic, and automated recovery orchestration. Swiss International Air Lines used these capabilities to standardize re-accommodation procedures and to operationalize response playbooks for disrupted flights, reflecting the carrier s need to rebook roughly 150,000 passengers annually.
Operational integration connected the Passenger Service System capabilities to reservations, inventory control, and customer recovery processes to enable automated re-accommodation and real-time decision support. The deployment scoped operational coverage across the airline s control functions and customer service teams, aligning inventory updates with passenger recovery actions and boarding pass issuance where required.
Governance for the rollout was collaborative, involving extensive development, testing and re-testing with Amadeus to produce a customized disruption solution tailored to Swiss International Air Lines. Implementation workstreams focused on configuration of recovery rules, scenario validation, and operational acceptance testing to ensure the Amadeus Passenger Recovery tool produced actionable options for agents and operations controllers.
The outcome delivered a customized disruption management capability embedded in Amadeus Altea that supports Swiss International Air Lines operational response, allowing the airline to respond, recover and regain control more quickly and efficiently during irregular operations. The project positioned Swiss as the first airline worldwide to deploy Amadeus Passenger Recovery and produced a production-ready Passenger Service System implementation aligned to its disruption and passenger recovery requirements.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2024 | 2024 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2024 | 2024 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2024 | 2024 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Asset Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2010 | 2010 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2010 | 2010 |
|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2015 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2024 | 2024 |
|
|
|
|
|
Apps Development | PaaS |
|
2024 | 2024 |
|
|
|
|
|
Apps Development | PaaS |
|
2024 | 2024 |
|
|
|
|
|
Operating System (OS) | PaaS |
|
2013 | 2014 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Container Service | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Database Management | IaaS |
|
2024 | 2024 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2024 | 2024 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2024 | 2024 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Swiss International Air Lines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Swiss International Air Lines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Swiss International Air Lines IT executives and key decision makers. This section highlights Swiss International Air Lines's latest recorded technology evaluations, including Amadeus Altea for Reservation and Booking Management on 2025-08-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Swiss International Air Lines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Swiss International Air Lines Technographics
Swiss International Air Lines is a Transportation organization based in Switzerland,
with around 9466 employees and annual revenues of $7.30 billion.
Swiss International Air Lines operates a diverse technology stack with applications such as
Rydoo Expense (ex Xpenditure), SAP HCM (HR) and Amadeus Altea,
covering areas like Expense Management, Core HR and Reservation and Booking Management.
Swiss International Air Lines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rydoo, SAP and Amadeus IT Group.
Swiss International Air Lines recently adopted applications including
Microsoft Power BI in 2024, Microsoft Power Automate (ex Flow) in 2024 and Microsoft 365 in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Swiss International Air Lines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Swiss International Air Lines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Swiss International Air Lines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.