Tamworth Borough Council
Marmion House, Lichfield Street,
Tamworth, B79 7BZ,
United Kingdom
Tamworth, B79 7BZ,
United Kingdom
44 18 2770 9709
Government
Tamworth Borough Council Technographics
Tamworth Borough Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tamworth Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 534 Tamworth Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tamworth Borough Council has purchased the following applications: Sunrise HR Case Management for HR Service Delivery in 2008, Advanced eFinancials for Government ERP in 2012, WhosOn Hybrid Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tamworth Borough Council is running and its propensity to invest more and deepen its relationship with Sunrise Software , OneAdvanced , Parker Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tamworth Borough Council revenues, which have grown to $71.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tamworth Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tamworth Borough Council Tech Stack and Enterprise Applications
Tamworth Borough Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sunrise Software | Legacy | Sunrise HR Case Management | HR Service Delivery | HCM | n/a | 2008 | 2008 |
In 2008, Tamworth Borough Council implemented Sunrise ITSM to support ISO/IEC 20000 objectives for council services in the United Kingdom. Vendor case study material and the council's broader Sunrise footprint indicate the council also adopted Sunrise HR Case Management, placed here in the HR Service Delivery category to support HR case tracking and service request workflows for corporate HR and shared services.
Sunrise HR Case Management usage aligned with standard HR Service Delivery capabilities, including case intake and routing, case lifecycle management, SLA tracking, and performance dashboarding. Configuration emphasis included role based access controls and reporting that mapped HR workflows to existing service management processes and supplier reporting practices used across council functions.
Operational coverage targeted corporate HR and adjacent council service teams, with governance reinforced through change and risk controls to meet ISO/IEC 20000 objectives. The broader Sunrise deployment delivered year on year savings, stronger change and risk management, improved supplier reporting, and more proactive service management as documented in the Sunrise case study.
|
Tamworth Borough Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OneAdvanced | Legacy | Advanced eFinancials | Government ERP | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Tamworth Borough Council implemented Advanced eFinancials as its Government ERP. Public records and freedom of information disclosures list the council's installation as Advanced Business Solutions ABS e financials V4.1, confirming the application name and version used by the authority.
The Advanced eFinancials deployment covers core financial modules typical of a Government ERP, including general ledger, accounts payable, accounts receivable, fixed asset management, procurement and budgeting, configured to support UK local government accounting workflows. Implementation work emphasized chart of accounts design, cost centre and cost code structures, and approval workflow configuration to align transactional processing with council finance policies.
Operational scope centers on the corporate finance team and transactional finance across council departments, supporting statutory reporting cycles and internal control processes. Public documentation identifies the application and version but does not detail specific system integrations, rollout timelines, or quantified outcomes.
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Tamworth Borough Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parker Software | Legacy | WhosOn Hybrid Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Tamworth Borough Council implemented WhosOn Hybrid Chat on its public website. WhosOn Hybrid Chat, a Chatbots and Conversational AI application, was deployed to provide a mix of automated conversational flows and live agent handling for citizen-facing digital services.
The deployment centered on a website-embedded chat widget that combined automated chat responses with live operator takeover, consistent with hybrid chat capabilities. Configurations included proactive visitor engagement, canned responses and scripting for common enquiries, chat routing to front-line service staff, and transcript capture for service continuity and auditing.
Operationally the implementation was scoped to the council website and front-line customer service functions, supporting online interactions for residents and service request intake. Governance focused on agent workflow definitions, escalation rules for handing conversations from bots to human agents, and transcript retention and visibility for case handling and follow-up.
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Tamworth Borough Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
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Tamworth Borough Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2021 | 2021 |
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Tamworth Borough Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
Tamworth Borough Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Tamworth Borough Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tamworth Borough Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tamworth Borough Council IT executives and key decision makers. This section highlights Tamworth Borough Council's latest recorded technology evaluations, including Sunrise Sostenuto ITSM for IT Service Management on 2025-06-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tamworth Borough Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-04 | Tamworth Borough Council | Evaluated | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | ITSM |
FAQ - APPS RUN THE WORLD Tamworth Borough Council Technographics
Tamworth Borough Council is a Government organization based in United Kingdom,
with around 534 employees and annual revenues of $71.0 million.
Tamworth Borough Council operates a diverse technology stack with applications such as
Sunrise HR Case Management, Advanced eFinancials and WhosOn Hybrid Chat,
covering areas like HR Service Delivery, Government ERP and Chatbots and Conversational AI.
Tamworth Borough Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sunrise Software, OneAdvanced and Parker Software.
Tamworth Borough Council recently adopted applications including
Spektrix Marketing in 2021, Pathwire Mailgun in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tamworth Borough Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tamworth Borough Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tamworth Borough Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.