List of Sunrise HR Case Management Customers
Chessington, KT9 2NY,
United Kingdom
Since 2010, our global team of researchers has been studying Sunrise HR Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sunrise HR Case Management for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sunrise HR Case Management for HR Service Delivery include: Hertfordshire County Council, a United Kingdom based Government organisation with 8000 employees and revenues of $1.52 billion, University of Plymouth, a United Kingdom based Education organisation with 2600 employees and revenues of $345.0 million, Tamworth Borough Council, a United Kingdom based Government organisation with 534 employees and revenues of $71.0 million, Tendring District Council, a United Kingdom based Government organisation with 300 employees and revenues of $28.0 million and many others.
Contact us if you need a completed and verified list of companies using Sunrise HR Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sunrise HR Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hertfordshire County Council | Government | 8000 | $1.5B | United Kingdom | Sunrise Software | Sunrise HR Case Management | HR Service Delivery | 2024 | n/a |
In 2024, Hertfordshire County Council implemented Sunrise HR Case Management to standardize how HR enquiries and formal cases are recorded and progressed. The Sunrise HR Case Management deployment provides HR Service Delivery functionality across the council, aligning the HR Service Desk with Business Partner case workflows to improve case handling and transparency.
The implementation configured core case management capabilities including structured case categorisation, stage-based workflow tracking, and an escalation path that moves HR Service Desk queries into the formal case side for Business Partner allocation. Audit trail and case history functionality were enabled to record case notes and actions sequentially, and reporting tools were provisioned to allow the HR team to analyse case types and trends for strategic insight.
Operational coverage includes the HR Service Desk, HR Business Partner team, and employees using a newly introduced self-service portal to submit requests and track existing queries independently. The self-service portal is positioned to reduce manual routing and improve employee visibility into case status, while the case categorisation and prioritisation rules support consistent handling across managers and HR staff.
Governance changes emphasized consistent recording and escalation policies, with the council using Sunrise HR Case Management reporting and audit trails to support accountability and process oversight. The council reported streamlined workflows, enhanced case management, improved reporting and data access, and clearer audit history, transforming a previously unstructured approach into a defined HR case handling process that supports employees and managers across Hertfordshire.
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Tamworth Borough Council | Government | 534 | $71M | United Kingdom | Sunrise Software | Sunrise HR Case Management | HR Service Delivery | 2008 | n/a |
In 2008, Tamworth Borough Council implemented Sunrise ITSM to support ISO/IEC 20000 objectives for council services in the United Kingdom. Vendor case study material and the council's broader Sunrise footprint indicate the council also adopted Sunrise HR Case Management, placed here in the HR Service Delivery category to support HR case tracking and service request workflows for corporate HR and shared services.
Sunrise HR Case Management usage aligned with standard HR Service Delivery capabilities, including case intake and routing, case lifecycle management, SLA tracking, and performance dashboarding. Configuration emphasis included role based access controls and reporting that mapped HR workflows to existing service management processes and supplier reporting practices used across council functions.
Operational coverage targeted corporate HR and adjacent council service teams, with governance reinforced through change and risk controls to meet ISO/IEC 20000 objectives. The broader Sunrise deployment delivered year on year savings, stronger change and risk management, improved supplier reporting, and more proactive service management as documented in the Sunrise case study.
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Tendring District Council | Government | 300 | $28M | United Kingdom | Sunrise Software | Sunrise HR Case Management | HR Service Delivery | 2015 | n/a |
In 2015 Tendring District Council selected Sunrise Software and initiated deployment of Sunrise HR Case Management. The council selected Sunrise in October 2015 and went live with Sunrise in January 2016 to bring their IT service desk back in-house, and HR Case Management usage is inferred from Sunrise's customer listings alongside the council's multi-service adoption of Sunrise across service areas. Tendring District Council implemented Sunrise HR Case Management as an HR Service Delivery application to support HR case handling, employee enquiries and SLA-driven case lifecycles across council staff and councillors.
The Sunrise HR Case Management implementation emphasized standard HR Service Delivery capabilities, configured to include case intake and logging, workflow-based case routing, SLA monitoring and role-based reporting. Configuration work prioritized customization for council processes and enhanced reporting, consistent with Sunrise deployments in public sector environments, and the implementation narrative centers on case management automation and service desk interoperability.
Operational coverage extended to staff and councillors across the council in the United Kingdom, with the Sunrise deployment operating alongside the council's Sunrise IT service desk instance. Governance and rollout details followed a rapid deployment model, and reported outcomes from the broader Sunrise rollouts included rapid deployment, improved reporting and better service desk performance, which informed the council's use of Sunrise HR Case Management for HR Service Delivery.
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Education | 2600 | $345M | United Kingdom | Sunrise Software | Sunrise HR Case Management | HR Service Delivery | 2014 | n/a |
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