Mumbai, 400 001,
India
Tata Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Tata Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1028000 Tata Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tata Group has purchased the following applications: iFIX Gyaani for Chatbots and Conversational AI in 2024, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, Adobe Experience Manager for Digital Asset Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tata Group is running and its propensity to invest more and deepen its relationship with iFIX tech Global , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tata Group revenues, which have grown to $165.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tata Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iFIX tech Global | Legacy | iFIX Gyaani | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Tata Group deployed iFIX Gyaani from iFIX tech Global. The implementation positions iFIX Gyaani as a Chatbots and Conversational AI solution used to drive enterprise automation and autonomous operations across Tata Group business units.
The deployment implements conversational AI and process automation capabilities, including conversational interfaces for enterprise workflows, intent recognition and routing, and workflow orchestration to automate routine decision paths. iFIX Gyaani is used to instrument knowledge management and conversational templates that support repeatable automated tasks across operational workflows.
Operational coverage spans multiple business units within Tata Group, with category-aligned usage in operations, service delivery, and knowledge driven functions to streamline enterprise workflows. The scope reflects enterprise scale deployment patterns for Chatbots and Conversational AI, configured to handle cross‑unit conversational routing and automated task execution.
Governance emphasis for the rollout included conversational policy controls, escalation and human handoff workflows, and operational controls for autonomous operations as described by the vendor. Vendor statements linked to the deployment highlight faster decision making and increased autonomous productivity in the region, these outcomes are reported as vendor claims.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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