List of iFIX Gyaani Customers
Bengaluru, 560076,
India
Since 2010, our global team of researchers has been studying iFIX Gyaani customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased iFIX Gyaani for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using iFIX Gyaani for Chatbots and Conversational AI include: Tata Group, a India based Professional Services organisation with 1028000 employees and revenues of $165.00 billion, Larsen & Toubro, a India based Manufacturing organisation with 59344 employees and revenues of $26.43 billion, Celio, a France based Retail organisation with 4000 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using iFIX Gyaani, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Celio | Retail | 4000 | $1.0B | France | iFIX tech Global | iFIX Gyaani | Chatbots and Conversational AI | 2023 | n/a | In 2023, Celio implemented iFIX Gyaani, a Chatbots and Conversational AI application, to support IT and support functions across Celio India. The initiative was positioned as part of a digital transformation effort to enhance productivity, transparency, and service excellence for IT operations and user support. Deployment focused on operational workflows in India and on embedding conversational automation into day to day support processes. Configuration leveraged iFIX Gyaani's chatbot and automation modules as described by the vendor, with implementation workstreams around conversational workflows, a centralized knowledge corpus, and automated triage for routine support requests. Functional configuration emphasized conversational self service, knowledge driven responses, and scripted automation to handle repeatable tasks while routing complex issues for human escalation. Capabilities were aligned to IT service desk and end user support use cases to standardize interaction handling and content curation. Operational scope concentrated on IT operations and support teams in India, with governance oriented toward knowledge management, conversational workflow ownership, and role based content stewardship to preserve transparency of support interactions. Rollout included agent enablement and configuration of service workflows to integrate iFIX Gyaani into existing support processes and responsibilities. Celio reported improvements to productivity and operational transparency in India following the iFIX Gyaani deployment. | |
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Larsen & Toubro | Manufacturing | 59344 | $26.4B | India | iFIX tech Global | iFIX Gyaani | Chatbots and Conversational AI | 2022 | n/a | In 2022, Larsen & Toubro deployed iFIX Gyaani from iFIX tech Global to consolidate IT services delivery and modernize shared services across its IT operations. iFIX Gyaani is a Chatbots and Conversational AI application used to centralize conversational interfaces for service intake and to improve visibility across IT service delivery, and outcomes reported include higher visibility and productivity in India. The implementation emphasized ITSM-aligned conversational support modules, inferred from vendor positioning, to handle ticket creation, conversational triage, and autonomous remediation workflows. Configuration work focused on conversational workflows and automation of routine incident remediation, standardizing interaction patterns between users and the service desk. Architecturally the deployment was positioned as a centralized conversational front end that funnels service interactions into shared services operations, consolidating service desk interactions into a single automated channel. Operational coverage targeted IT operations and shared services across India, extending conversational support into service catalog and incident management processes. Governance and rollout centered on standardizing service management workflows and centralizing incident visibility to support operational governance and productivity gains. The narrative links Larsen & Toubro, iFIX Gyaani, Chatbots and Conversational AI, and IT service delivery to clarify the application category and the business functions impacted. | |
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Tata Group | Professional Services | 1028000 | $165.0B | India | iFIX tech Global | iFIX Gyaani | Chatbots and Conversational AI | 2024 | n/a | In 2024, Tata Group deployed iFIX Gyaani from iFIX tech Global. The implementation positions iFIX Gyaani as a Chatbots and Conversational AI solution used to drive enterprise automation and autonomous operations across Tata Group business units. The deployment implements conversational AI and process automation capabilities, including conversational interfaces for enterprise workflows, intent recognition and routing, and workflow orchestration to automate routine decision paths. iFIX Gyaani is used to instrument knowledge management and conversational templates that support repeatable automated tasks across operational workflows. Operational coverage spans multiple business units within Tata Group, with category-aligned usage in operations, service delivery, and knowledge driven functions to streamline enterprise workflows. The scope reflects enterprise scale deployment patterns for Chatbots and Conversational AI, configured to handle cross‑unit conversational routing and automated task execution. Governance emphasis for the rollout included conversational policy controls, escalation and human handoff workflows, and operational controls for autonomous operations as described by the vendor. Vendor statements linked to the deployment highlight faster decision making and increased autonomous productivity in the region, these outcomes are reported as vendor claims. |
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