Williton, TA4 4QA,
United Kingdom
Taunton Deane Borough Council Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Taunton Deane Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Taunton Deane Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Taunton Deane Borough Council has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, Granicus govDelivery for Citizen Engagement in 2020, Rackspace Cloud for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Taunton Deane Borough Council is running and its propensity to invest more and deepen its relationship with SAP , Totalmobile , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Taunton Deane Borough Council revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Taunton Deane Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2010 | 2010 |
In 2010 Taunton Deane Borough Council implemented SAP ERP ECC 6.0 as an ERP Financial system across its organisation, executing a project managed reimplementation of SAP within the context of a significant public private partnership. The engagement focused on embedding SAP ERP ECC 6.0 into the council finance and corporate services operating model, aligning the application to municipal financial controls and statutory reporting obligations.
The implementation delivered core ERP Financial capabilities including general ledger configuration, accounts payable, accounts receivable, fixed assets management, cash management and consolidated financial reporting. Configuration work emphasized chart of accounts rationalization, organisational units and cost center structures consistent with local government accounting, together with automated approval workflows and period end close procedures typical for ERP Financial deployments.
Deployment architecture centralized SAP ERP ECC 6.0 to serve council departments and partnership entities, providing a single instance for transactional finance and consolidated reporting. Operational coverage included finance, procurement related financial processes and corporate services, with integrations scoped to support data exchange with partner administrative services and external reporting channels as required by the public private partnership framework.
Governance and rollout were structured around formal communications, change management, risk management and status reporting, with active stakeholder management and issues management incorporated into the delivery cadence. The program included structured testing cycles, end user training, benefits realisation planning and transition support to business as usual, ensuring ongoing operational support for SAP ERP ECC 6.0 within the council environment.
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2020 | 2020 |
In 2020 Taunton Deane Borough Council implemented Granicus govDelivery as its Citizen Engagement platform, deploying the Granicus govDelivery service on the council website to manage outbound communications and subscriber interactions. The deployment is positioned to support the council’s communications and community engagement functions through web-based subscription capture and direct email distribution of public notices and newsletters.
The implementation was configured around standard citizen engagement capabilities, including subscription management, topic based distribution lists, templated email campaigns, scheduled notifications, and administrative reporting. Granicus govDelivery was used to provision a preference center for residents, to segment audiences by interest and service area, and to schedule recurring and event driven communications through the application’s campaign and delivery modules.
Operationally the solution was integrated with the council website for sign up and content propagation, and it is owned by communications and customer services teams for ongoing list management and editorial workflows. Governance was structured around centralized campaign approvals and role based access to the Granicus govDelivery console, aligning editorial controls with existing communications processes.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Taunton Deane Borough Council implemented Rackspace Cloud to host its public website. The Rackspace Cloud deployment is categorized as Application Hosting and Computing Services and provides cloud compute and application hosting to serve the council’s public-facing content on somersetwestandtaunton.gov.uk. Rackspace Cloud is used to run web application components and deliver web content for citizen-facing services.
Deployment architecture centers on Rackspace Cloud virtual compute and managed hosting capabilities, configured for web server hosting, application process handling, and infrastructure-level support for TLS termination and content delivery, reflecting standard Application Hosting and Computing Services workflows. Operational coverage focuses on the council IT and digital services teams who manage content publishing, platform configuration, and release control, while Rackspace Technology supplies the underlying cloud hosting and managed infrastructure services.
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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