Telenet
Telenet Technographics
Telenet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telenet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Telenet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telenet has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Adobe Experience Manager for Digital Asset Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telenet is running and its propensity to invest more and deepen its relationship with Oracle , Salesforce , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telenet revenues, which have grown to $2.93 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telenet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telenet Tech Stack and Enterprise Applications
Telenet ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019 Telenet implemented Oracle Cloud ERP to centralize core financials and logistics processes under an ERP Financial program covering finance and supply chain business functions. The deployment used Oracle Cloud ERP, referenced in project materials as Oracle Fusion, as the single system of record for corporate financial and logistics workflows.
The implementation consolidated ERP Financial capabilities including core financials and logistics process workflows, with configuration workstreams aligned to general ledger consolidation, accounts payable, accounts receivable, fixed asset accounting and inventory management. Oracle Cloud ERP was configured to support end to end financial close and procure to pay orchestration while adapting standard Oracle Fusion modules to Telenet business requirements.
The rollout was executed as a business wide transition program composed of several sub-projects, with scope that crossed finance, procurement and logistics teams. Program activities included planning, monitoring and reporting across sub-projects, and the team provided ongoing support for budget and resource allocation follow up as part of program governance.
Governance and program controls included organization of weekly status report meetings, maintenance of RAID logs, business alignment sessions, identification and red flagging of risks and inter dependencies between sub-projects, and preparation of SteerCos with reporting to senior management. The implementation team also handled overall administration support and ensured coordination between sub-projects to maintain program visibility and control.
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Telenet AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Telenet implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment leverages the vendor hosted web chat widget to enable real time visitor to agent messaging and live web engagement. The implementation is categorized under Chatbots and Conversational AI and targets customer service and digital engagement channels.
Configuration concentrated on standard Salesforce Chat components, including the web chat widget, the agent console, session transcript capture, and routing and queueing rules to distribute chats to support staff. Implementation included proactive chat invitation logic and conversational handoff to human agents, aligned with typical chat and conversational AI workflows.
Operational scope covers Telenet customer support teams managing website inquiries, with governance focused on agent role configuration, routing policies, transcript retention, and monitoring procedures. The setup positions Salesforce Chat (formerly Salesforce Live Agent) as the primary entry point for web based customer inquiries and as an instrument for capturing chat session records into support workflows and agent consoles.
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Telenet Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2018 | 2018 |
In 2018, Telenet implemented Adobe Experience Manager on its public website as the company’s Digital Asset Management platform. Adobe Experience Manager is deployed to centralize web assets and to support content authoring and delivery for Telenet’s online presence.
The Adobe Experience Manager deployment centers on core Digital Asset Management capabilities including a centralized asset repository, metadata and taxonomy management, automated rendition generation, versioning, and role based access controls. Configuration emphasizes searchable metadata, tagging and asset lifecycle controls to support web content production, reuse of media across pages, and managed publishing workflows.
Operationally the implementation serves marketing and web content teams and is scoped to Telenet’s public website channels. Governance around the Adobe Experience Manager rollout focuses on content approval workflows, taxonomy governance, and role based publishing responsibilities to align editorial processes with web delivery cadence.
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Telenet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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Telenet TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Telenet
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telenet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telenet IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telenet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Telenet Technographics
Telenet is a Communications organization based in Belgium,
with around 3000 employees and annual revenues of $2.93 billion.
Telenet operates a diverse technology stack with applications such as
Oracle Cloud ERP, Salesforce Chat (formerly Salesforce Live Agent) and Adobe Experience Manager,
covering areas like ERP Financial, Chatbots and Conversational AI and Digital Asset Management.
Telenet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Salesforce and Adobe Systems.
Telenet recently adopted applications including
Adobe Experience Cloud in 2021, Adobe Analytics Cloud in 2021 and Momentive Usabilla in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telenet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telenet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telenet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.