Telent
Point 3, Haywood Road,
Warwick, CV34 5AH,
United Kingdom
Warwick, CV34 5AH,
United Kingdom
44 19 2669-3000
Communications
Telent Technographics
Telent Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telent and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Telent employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telent has purchased the following applications: Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2021, ServiceNow Field Service Management for Field Service Management in 2022, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telent is running and its propensity to invest more and deepen its relationship with Edenred , ServiceNow , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telent revenues, which have grown to $507.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telent intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telent Tech Stack and Enterprise Applications
Telent HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2021 | 2021 |
In 2021, Telent deployed Reward Gateway Employee Reward and Recognition as an Employee Recognition and Rewards Management solution accessible via their corporate website. The Reward Gateway Employee Reward and Recognition implementation is delivered through an employee-facing portal at telent.rewardgateway.co.uk and provides a centralized platform for recognition and rewards activity, positioned to support Telent's HR and internal communications functions across the United Kingdom employee base.
Functional configuration emphasizes typical Employee Recognition and Rewards Management workflows, including peer-to-peer recognition, points accumulation and redemption through a branded rewards catalogue, and targeted employee communications. The platform is embedded on Telent's website and tied into the company authentication flows to provide seamless employee access to Reward Gateway Employee Reward and Recognition from the corporate portal. Governance and operational ownership rest with HR, which configures recognition rules, approval workflows, and communications cadence within the application to align program execution with existing HR processes and internal engagement practices.
|
Telent ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Field Service Management | Field Service Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Telent implemented ServiceNow Field Service Management to refine customer service and field operations across its transport and network infrastructure portfolios. The Field Service Management deployment covers proactive management of more than 300,000 customer assets and supports approximately 500 active platform users, with migration completed in under four months and minimal disruption.
The implementation combined ServiceNow Field Service Management with ServiceNow Customer Service Management to redevelop Telent’s operational TRAMMS surface while increasing flexibility and scalability. Configuration work focused on asset lifecycle management including obsolescence tracking and depreciation, SLA provisioning tailored to individual customers, enhanced mobile access for field engineers, and case to work order orchestration to support incident reporting and field dispatch.
Integrations explicitly linked the ServiceNow platform to customer monitoring systems to provide real-time asset status and remote monitoring, reducing unnecessary site visits and ensuring field engineers arrive on site with current status updates. The platform ties monitoring feeds to service records and workflows, supporting an ITIL aligned approach to incident, problem, and service management across Telent’s transport and network operations.
Telent retained operational ownership of the platform rather than moving to a managed service, and the rollout was executed with ServiceNow partner Highmetric so Telent could maintain in-house platform expertise and extend functionality autonomously. Governance emphasized a self-sustaining configuration model, delegated operational knowledge for ongoing configuration and feature additions, and clear SLA provisioning processes between Telent and its customers.
Stated outcomes include more proactive asset management, increased asset availability for customers, fewer wasted service trips, and clearer SLA management, all enabled by ServiceNow Field Service Management and integrated monitoring. The deployment underpins Telent’s field operations across the UK transport estate and supports customer expectations for near real-time asset tracking.
|
Telent Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Telent implemented Adobe Connect, deploying the Audio Video and Web Conferencing application on its public website. Adobe Connect was embedded into telent.com to provide hosted web conferencing, webinar hosting and recording capabilities accessible through site entry points. The implementation positioned Adobe Connect to support external client engagement and remote collaboration workflows for Telent.
The deployment leveraged Adobe Connect functional modules including virtual meeting rooms, webinar host controls, content sharing and recording, configured with templated room layouts and persistent meeting pods to standardize sessions. Architecture centered on Adobe Connect hosted conferencing infrastructure with embedded meeting links on the website and centralized administration for user provisioning, scheduling and session management. Governance emphasized central room administration and scheduled webinar lifecycle controls to align conferencing with Telent business functions in communications and training.
|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Telent Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Telent CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Telent ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
Telent SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Configure Price Quote (CPQ) | SPM |
|
2020 | 2020 |
|
Telent IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Telent
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telent Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telent IT executives and key decision makers. This section highlights Telent's latest recorded technology evaluations, including Medius Wax Digital web3 SRM for Supplier Relationship Management on 2025-07-22 and ServiceNow ITSM for IT Service Management on 2024-07-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telent digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-22 | Telent | Evaluated | Medius | Medius Wax Digital web3 SRM | Supplier Relationship Management | Procurement |
| 2024-07-02 | Telent | Evaluated | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
FAQ - APPS RUN THE WORLD Telent Technographics
Telent is a Communications organization based in United Kingdom,
with around 2500 employees and annual revenues of $507.0 million.
Telent operates a diverse technology stack with applications such as
Reward Gateway Employee Reward and Recognition, ServiceNow Field Service Management and Adobe Connect,
covering areas like Employee Recognition and Rewards Management, Field Service Management and Audio Video and Web Conferencing.
Telent has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Edenred, ServiceNow and Adobe Systems.
Telent recently adopted applications including
ServiceNow Field Service Management in 2022, ServiceNow Customer Service Management in 2022 and Reward Gateway Employee Reward and Recognition in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telent’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telent’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telent technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.