Telia Sweden Technographics
Telia Sweden Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telia Sweden and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4862 Telia Sweden employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Telia Sweden has purchased the following applications: Haiilo Platform for Employee Engagement in 2020, ServiceNow Telecommunications Network Performance Management for OSS/BSS in 2023, Haiilo Smarp Platform for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telia Sweden is running and its propensity to invest more and deepen its relationship with Haiilo , ServiceNow , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telia Sweden revenues, which have grown to $3.18 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telia Sweden intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telia Sweden Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Haiilo | Legacy | Haiilo Platform | Employee Engagement | HCM | n/a | 2020 | 2020 |
In 2020, Telia Sweden deployed the Haiilo Platform for employee advocacy and internal communications. The Haiilo Platform served as an Employee Engagement solution to mobilize employees as brand ambassadors, with the initiative driven by internal communications and HR across the Nordic region.
The implementation emphasized employee advocacy workflows, content sharing and social amplification capabilities and included analytics to track reach and engagement. The deployment configured content curation and distribution processes to encourage employee sharing, and it supported virtual event promotion that materially increased attendance through organic amplification.
Operational scope covered internal communications and HR functions across the Nordic region during 2020, with governance centered on centralized content approval and advocacy program management. Telia reached 4.26 million people via employee shares and achieved a 15x increase in virtual event attendance, while reporting roughly $100,000 saved in social media ad spend and amplified market and brand impact through organic employee distribution.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Telecommunications Network Performance Management | OSS/BSS | ERP Services and Operations | n/a | 2023 | 2024 |
In 2023, Telia Sweden standardized network service operations on the Now Platform across its Nordic and Baltic footprint, deploying ServiceNow Telecommunications Network Performance Management as part of an OSS/BSS strategy. The deployment was piloted in Norway and explicitly used ServiceNow Telecommunications Service Management and Telecommunications Service Operations Management modules to centralize operational workflows.
Telia configured the Telecommunications Service Management and Telecommunications Service Operations Management modules to automate service assurance and resolve network events through automation. Configuration emphasis included alarm-to-incident lifecycle orchestration, automated incident creation from network events, proactive customer notifications, and workforce dispatching to field operations.
The implementation centralized alarm-to-incident workflows across regional operations and consolidated event handling for service assurance teams and network operations centers. The rollout brought network event feeds into the Now Platform incident engine and unified workforce dispatch workflows, enabling coordinated field dispatch and customer communication processes.
Governance changes accompanied the technical rollout, with a Norway pilot used to validate workflows before broader Nordic and Baltic expansion. Operational governance focused on standardized incident handling, notification policies, and workforce routing rules to support scalable 5G operations and consistent cross-border procedures.
The case study notes that the ServiceNow Telecommunications Network Performance Management deployment aimed to improve mean time to repair and enable scalable 5G operations, with module usage for Telecommunications Service Management and Telecommunications Service Operations Management explicitly named in the ServiceNow case study.
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Real Estate Property Management, Lease Management | ERP Services and Operations |
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2018 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Haiilo | Legacy | Haiilo Smarp Platform | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Telia Sweden deployed the Haiilo Smarp Platform as a Collaboration solution to centralize employee advocacy and internal communications. The Haiilo Smarp Platform was implemented to enable employees to share approved brand messaging externally, operating across Telia’s Sweden region and supporting communications and marketing business functions.
The implementation explicitly used the Employee Advocacy module to formalize content approval workflows and permissioned sharing, aligning internal communications with externally facing social activity. Between January and October 2020 the platform helped Telia reach 4.26 million people, helped save roughly $100,000 in social media spend, and supported measurable increases in event attendance.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2019 | 2019 |
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Lead Generation | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Network Management and Monitoring | IaaS |
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2004 | 2004 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2015 | 2015 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Telia Sweden
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Telia Sweden Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Telia Sweden Technographics
Telia Sweden is a Communications organization based in Sweden,
with around 4862 employees and annual revenues of $3.18 billion.
Telia Sweden operates a diverse technology stack with applications such as
Haiilo Platform, ServiceNow Telecommunications Network Performance Management and Haiilo Smarp Platform,
covering areas like Employee Engagement, OSS/BSS and Collaboration.
Telia Sweden has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Haiilo and ServiceNow.
Telia Sweden recently adopted applications including
Amazon CloudFront in 2024, F-Secure Total in 2024 and ServiceNow Telecommunications Network Performance Management in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telia Sweden’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telia Sweden’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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