List of ServiceNow Telecommunications Network Performance Management Customers
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United States
Since 2010, our global team of researchers has been studying ServiceNow Telecommunications Network Performance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Telecommunications Network Performance Management for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Telecommunications Network Performance Management for OSS/BSS include: AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Rogers Communications, a Canada based Communications organisation with 24000 employees and revenues of $20.60 billion, Telia Company, a Sweden based Communications organisation with 20800 employees and revenues of $9.30 billion, Telia Sweden, a Sweden based Communications organisation with 4862 employees and revenues of $3.18 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Telecommunications Network Performance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AT&T | Communications | 146040 | $122.4B | United States | ServiceNow | ServiceNow Telecommunications Network Performance Management | OSS/BSS | 2023 | n/a |
In 2023, AT&T collaborated with ServiceNow to co-develop the Telecom Network Inventory product and announced plans to deploy ServiceNow Telecommunications Network Performance Management. The announcement frames the deployment as a program to consolidate 5G and fiber network inventory, improve visibility, and automate network workflows for network operations and inventory management in the United States.
The ServiceNow Telecommunications Network Performance Management deployment aligns with OSS/BSS capabilities and centers on inventory consolidation, topology modeling, inventory reconciliation, alarm correlation, and workflow automation to support end-to-end network automation. Configuration work emphasizes network inventory normalization and operational dashboards to improve situational awareness for operations and inventory teams.
Operational scope is explicitly targeted at AT&T network operations and inventory management within the United States, covering 5G and fiber assets, and ServiceNow states AT&T provided strategic design guidance and plans internal deployment. The initiative is positioned to enable faster issue resolution through improved visibility and automated network workflows across inventory and assurance functions.
Governance and rollout are to be led by AT&T in collaboration with ServiceNow, with AT&T shaping product design and internal deployment plans to align tool configuration with existing inventory processes and operational workflows. The program emphasizes process orchestration and automated remediation workflows to translate consolidated inventory and visibility into actionable network operations processes.
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Rogers Communications | Communications | 24000 | $20.6B | Canada | ServiceNow | ServiceNow Telecommunications Network Performance Management | OSS/BSS | 2021 | n/a |
In 2021 Rogers Communications implemented ServiceNow Telecommunications Network Performance Management to transform technical customer service and network service assurance. The deployment focused on OSS/BSS functionality and used ServiceNow Customer Service Management together with Telecommunications Service Operations Management to operationalize service assurance workflows across its Canadian operations.
Configuration emphasized centralized network event ingestion and automated incident generation, enabling event to ticket orchestration and rule based escalation for network incidents. ServiceNow Telecommunications Network Performance Management was configured to surface actionable events, automate incident creation and attach contextual service and customer information to tickets for more efficient resolution.
Operational coverage included Rogers technical customer service and network service assurance teams across Canada, with the implementation routing network events into the ServiceNow platform and triggering proactive customer notifications. The deployment standardized incident management, proactive communications and support case handling to align network operations and customer support processes.
Governance changes documented in the ServiceNow customer case study centralized incident generation workflows and introduced proactive notification policies to reduce reactive contact. The implementation reduced daily ticket volumes by 41 percent and inbound calls by 19 percent, and it materially improved customer experience and staff satisfaction as reported in the case study.
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Telia Company | Communications | 20800 | $9.3B | Sweden | ServiceNow | ServiceNow Telecommunications Network Performance Management | OSS/BSS | 2021 | n/a |
In 2021, Telia Company deployed ServiceNow Telecommunications Network Performance Management as part of an expanded collaboration with ServiceNow to push the boundaries of service management and adopt intelligent automation. The implementation is categorized under OSS/BSS and operates alongside ServiceNow Telecommunications Service Management to centralize network performance monitoring and incident workflows.
The ServiceNow Telecommunications Network Performance Management deployment routes events from Telia's Network Operations Center into the Now Platform where automated logic assesses priority and customer impact, triggers notification workflows, and initiates incident remediation workstreams. Implemented capabilities include automated incident triage, impact analysis, remediation orchestration, and proactive service monitoring using the Now Platform's intelligent automation and analytics enablers.
Integrations explicitly connect NOC event feeds to the Now Platform and unify communications between customers, care agents, and operations teams, improving cross functional handoffs between network operations, customer care, and service management. The operational scope covers both consumer and enterprise customer services across Telia Company markets, enabling the identification and notification of affected customers when network initiated incidents occur and supporting more efficient restoration of normal service operations.
The deployment is framed within Telia's broader transformation initiatives to increase customer experience, operational excellence, resilience, and efficiency, with governance centered on instrumenting automated workflows, proactive monitoring, and data driven incident response. Stated outcomes include driving efficiencies across incident management and service management capabilities, improving communications between customers, care agents and operations teams, and enabling faster identification and notification of impacted customers.
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Communications | 4862 | $3.2B | Sweden | ServiceNow | ServiceNow Telecommunications Network Performance Management | OSS/BSS | 2023 | n/a |
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