Telmar Communications
43-45 Dorset Street,
London, W1U 7NA,
United Kingdom
London, W1U 7NA,
United Kingdom
44 20 7467-2599
Professional Services
Telmar Communications Technographics
Telmar Communications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telmar Communications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Telmar Communications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telmar Communications has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Hotjar for Customer Experience in 2017, Atlassian Jira Service Desk for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telmar Communications is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telmar Communications revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telmar Communications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telmar Communications Tech Stack and Enterprise Applications
Telmar Communications Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Telmar Communications began using Zoom to provide Audio Video and Web Conferencing. Zoom is embedded on the Telmar website to surface meeting links and enable browser based joining for client meetings and remote collaboration.
The deployment uses core Zoom capabilities common to Audio Video and Web Conferencing, including scheduled and ad hoc meetings, webinar style presentations, screen sharing, in meeting chat, and cloud recording. Configuration reflects a cloud hosted architecture appropriate for a 30 person professional services firm, with emphasis on hosted meeting infrastructure and host controls for participant management. Zoom meeting features are applied to both client facing sessions and internal collaboration routines.
Operational coverage includes client engagement, professional services delivery, and internal team collaboration across the United Kingdom organization. Governance practices include centralized account provisioning, standardized scheduling workflows, and enforced meeting access controls such as waiting rooms and meeting passwords to manage external attendees. Telmar Communications Zoom Audio Video and Web Conferencing usage is positioned to embed conferencing into customer touch points and routine service delivery workflows.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Telmar Communications CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Telmar Communications implemented Hotjar in a Customer Experience deployment on its public website. The Hotjar implementation uses a JavaScript tracking snippet embedded across site pages to capture behavioral analytics and on site feedback. Functional capabilities in use include heatmaps, session recordings, conversion funnels, and feedback polls and surveys to analyze navigation patterns and form interactions. The implementation is focused on digital client engagement and website content usability rather than backend systems.
Operational management of Hotjar is handled internally by the company's digital or web owner, covering marketing and client engagement touchpoints across the site. Data collection is limited to front end instrumentation and qualitative feedback widgets, with session capture and aggregated heatmap reporting consistent with Customer Experience tooling. Governance is maintained within the organization, including control over snippet deployment and feedback moderation.
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Telmar Communications ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Telmar Communications deployed Atlassian Jira Service Desk as its IT Service Management platform. The deployment places Atlassian Jira Service Desk on the company website to provide a customer facing service portal and direct ticket intake from external users.
Configuration emphasized core IT Service Management capabilities including request intake and ticketing, configurable workflows and queues for support teams, SLA tracking, and automation rules to route and prioritize work. The implementation also incorporated a knowledge base and distinct request types to separate client facing requests from internal incidents.
The website integration routes web forms and the embedded service portal into Atlassian Jira Service Desk, creating a direct channel from external contacts into the ticketing system. Operational coverage centers on IT and client services within Telmar Communications, with the service desk serving as the primary intake and tracking point for technical and service requests.
Governance was organized around ticket ownership, workflow approvals and SLA monitoring, with administrators responsible for project configuration and request schema management. The implementation scaled to the company size of 30 employees and focused on centralizing incident and request handling through Atlassian Jira Service Desk.
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Telmar Communications TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Telmar Communications IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Telmar Communications
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Telmar Communications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telmar Communications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telmar Communications digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Telmar Communications Technographics
Telmar Communications is a Professional Services organization based in United Kingdom,
with around 30 employees and annual revenues of $3.0 million.
Telmar Communications operates a diverse technology stack with applications such as
Zoom, Hotjar and Atlassian Jira Service Desk,
covering areas like Audio Video and Web Conferencing, Customer Experience and IT Service Management.
Telmar Communications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, Contentsquare and Atlassian.
Telmar Communications recently adopted applications including
Slack Connect in 2022, Salesforce Marketing Cloud in 2021 and Salesforce Pardot in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telmar Communications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telmar Communications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telmar Communications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.