Telus International Ireland
Mahon Crescent,
Cork, D01 X7H6,
Ireland
Cork, D01 X7H6,
Ireland
353 18 5071-7273
Professional Services
Telus International Ireland Technographics
Telus International Ireland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telus International Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Telus International Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telus International Ireland has purchased the following applications: Workday Financial Management for ERP Financial in 2018, Avature CRM for Candidate Relationship Management in 2018, Amazon Connect Contact Lens for ML and Data Science Platforms, Speech Recognition AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telus International Ireland is running and its propensity to invest more and deepen its relationship with Workday , Stripe , Avature or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telus International Ireland revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telus International Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telus International Ireland Tech Stack and Enterprise Applications
Telus International Ireland ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | n/a | 2018 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Telus International Ireland HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
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Core HR | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2017 |
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Telus International Ireland AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Connect Contact Lens | ML and Data Science Platforms, Speech Recognition AI | AI Development | n/a | 2020 | 2020 |
In 2020, Telus International Ireland implemented Amazon Connect Contact Lens to add cloud-native speech analytics and transcription into its contact center operations. The deployment positions Amazon Connect Contact Lens within the ML and Data Science Platforms,Speech Recognition AI category for Customer Support and Contact Center use, with the relationship Telus International Ireland Amazon Connect Contact Lens ML and Data Science Platforms,Speech Recognition AI Customer Support stated through integrated analytics and agent workflow instrumentation.
Amazon Connect Contact Lens was configured to deliver core speech-to-text transcription, sentiment and pause analysis, and phrase and call-level search for both real-time and post-call review. Amazon Connect Contact Lens was used to generate searchable transcripts, automated call summaries, and configurable rule-based flags to surface account access, risk, safety and policy ops signals relevant to Tier 2 support and escalation workflows.
The implementation was built on AWS and integrated with Telus International Ireland operational tooling explicitly referenced by the support organization, including Salesforce, Slack, Confluence, E-gain, G-suite and Workday, enabling transcript linkage and case context enrichment across CRM and collaboration systems. Governance and rollout emphasized operational training and process change, with staff trained in account and policy operations, safety, risk and regulatory policy areas, and operational ownership focused on managing and prioritizing Account Access, Risk, Safety and Policy ops incidents within existing escalation and workflow controls.
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Telus International Ireland AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Speech Recognition AI | AI-Powered Application |
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2017 | 2017 |
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Telus International Ireland Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Data Warehouse | Analytics and BI |
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2018 | 2019 |
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Telus International Ireland Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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Telus International Ireland Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2019 | 2019 |
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Telus International Ireland CRM
Telus International Ireland ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Telus International Ireland SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Performance Management | SPM |
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2020 | 2020 |
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Telus International Ireland IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Telus International Ireland CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Telus International Ireland
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Operations & General Manager | VP | Operations | |
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Customer Experience Manager | Manager | Customer Service | |
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Vice President Client services | VP | Customer Service | |
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Customer Experience Country Manager | Manager | Customer Service | |
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Senior Customer Experience Manager | Manager | Customer Service | |
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Customer Experience Country Manager Ireland | Manager | Customer Service | |
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Apps Being Evaluated by Telus International Ireland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telus International Ireland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telus International Ireland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Telus International Ireland Technographics
Telus International Ireland is a Professional Services organization based in Ireland,
with around 1800 employees and annual revenues of $300.0 million.
Telus International Ireland operates a diverse technology stack with applications such as
Workday Financial Management, Avature CRM and Amazon Connect Contact Lens,
covering areas like ERP Financial, Candidate Relationship Management and ML and Data Science Platforms, Speech Recognition AI.
Telus International Ireland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Avature and Amazon Web Services (AWS).
Telus International Ireland recently adopted applications including
Salesforce Marketing Cloud in 2023, Slack Connect in 2022 and Zoho Mail in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telus International Ireland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telus International Ireland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telus International Ireland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.