Telus International Ireland Data, Technology Stack, and Enterprise Applications
Analytics and BI
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Sisense Legacy Sisense Fusion Analytics and BI Analytics and BI n/a 2018 2019
Analytics and BI Analytics and BI 2018 2019
Analytics and BI Analytics and BI 2018 2019
Data Warehouse Analytics and BI 2018 2019
ITSM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2016 2016
IT Service Management ITSM 2020 2020
Collaboration
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Audio Video and Web Conferencing Collaboration 2019 2019
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
PBX, VoiP and Phone Systems Collaboration 2019 2019
CRM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Call Center CRM 2019 2019
Customer Engagement CRM 2017 2017
Customer Engagement CRM 2019 2019
Customer Experience CRM 2020 2020
Customer Experience CRM 2019 2019
Customer Experience CRM 2017 2017
Customer Experience CRM 2022 2022
Customer Experience CRM 2019 2019
Customer Support CRM 2016 2016
Customer Support CRM 2016 2016
Customer Support CRM 2016 2016
Data Management Platform CRM 2019 2019
Digital Advertising Platform CRM 2020 2020
Digital Advertising Platform CRM 2018 2018
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2019 2019
Digital Advertising Platform CRM 2017 2017
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2023 2023
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2013 2013
Sales Automation, CRM, Sales Engagement CRM 2016 2016
Tag Management CRM 2022 2022
Tag Management CRM 2019 2019
Tag Management CRM 2019 2019
CyberSecurity
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
DDoS Protection CyberSecurity 2021 2021
ERP Financial Management
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
ERP Financial ERP Financial Management 2018 2019
Payment Processing ERP Financial Management 2020 2020
AI Development
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
ML and Data Science Platforms, Speech Recognition AI AI Development 2020 2020
SPM
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Sales Performance Management SPM 2020 2020
AI-Powered Application
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Speech Recognition AI AI-Powered Application 2017 2017
Content Management
Vendor
Old Product
New Product
Category
Market
VAR/SI
When
Live
Web Content Management Content Management 2019 2019
IT Decision Makers and Key Stakeholders at Telus International Ireland
First Name Last Name Title Function Department Email Phone
Vice President Operations & General Manager VP Operations
Customer Experience Manager Manager Customer Service
Vice President Client services VP Customer Service
Customer Experience Country Manager Manager Customer Service
Senior Customer Experience Manager Manager Customer Service
Customer Experience Country Manager Ireland Manager Customer Service
Apps Being Evaluated by Telus International Ireland Executives
Date Company Status Vendor Product Category Market
No data found