AI Buyer Insights:

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

Telus International Ireland
Location
Mahon Crescent,
Cork, D01 X7H6,
Ireland
Website
https://www.telusinternational.com/ie/
Phone
353 18 5071-7273
Artw industry
Professional Services
Employee
Revenue

Telus International Ireland Technographics

Telus International Ireland Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Telus International Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Telus International Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Telus International Ireland has purchased the following applications: Workday Financial Management for ERP Financial in 2018, Avature CRM for Candidate Relationship Management in 2018, Amazon Connect Contact Lens for ML and Data Science Platforms, Speech Recognition AI in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Telus International Ireland is running and its propensity to invest more and deepen its relationship with Workday , Stripe , Avature or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Telus International Ireland revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telus International Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Telus International Ireland Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Workday Legacy Workday Financial Management ERP Financial ERP Financial Management n/a 2018 2019
Payment Processing ERP Financial Management 2020 2020
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Avature Legacy Avature CRM Candidate Relationship Management HCM n/a 2018 2018
Core HR HCM 2020 2021
Payroll HCM 2018 2018
Workforce Management HCM 2016 2016
Workforce Management HCM 2016 2017
AI Development
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon Connect Contact Lens ML and Data Science Platforms, Speech Recognition AI AI Development n/a 2020 2020
In 2020, Telus International Ireland implemented Amazon Connect Contact Lens to add cloud-native speech analytics and transcription into its contact center operations. The deployment positions Amazon Connect Contact Lens within the ML and Data Science Platforms,Speech Recognition AI category for Customer Support and Contact Center use, with the relationship Telus International Ireland Amazon Connect Contact Lens ML and Data Science Platforms,Speech Recognition AI Customer Support stated through integrated analytics and agent workflow instrumentation. Amazon Connect Contact Lens was configured to deliver core speech-to-text transcription, sentiment and pause analysis, and phrase and call-level search for both real-time and post-call review. Amazon Connect Contact Lens was used to generate searchable transcripts, automated call summaries, and configurable rule-based flags to surface account access, risk, safety and policy ops signals relevant to Tier 2 support and escalation workflows. The implementation was built on AWS and integrated with Telus International Ireland operational tooling explicitly referenced by the support organization, including Salesforce, Slack, Confluence, E-gain, G-suite and Workday, enabling transcript linkage and case context enrichment across CRM and collaboration systems. Governance and rollout emphasized operational training and process change, with staff trained in account and policy operations, safety, risk and regulatory policy areas, and operational ownership focused on managing and prioritizing Account Access, Risk, Safety and Policy ops incidents within existing escalation and workflow controls.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Speech Recognition AI AI-Powered Application 2017 2017
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2018 2019
Analytics and BI Analytics and BI 2018 2019
Analytics and BI Analytics and BI 2018 2019
Data Warehouse Analytics and BI 2018 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2019 2019
Collaboration Collaboration 2015 2015
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
PBX, VoiP and Phone Systems Collaboration 2019 2019
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2019 2019
Customer Engagement CRM 2017 2017
Customer Engagement CRM 2019 2019
Customer Experience CRM 2020 2020
Customer Experience CRM 2019 2019
Customer Experience CRM 2017 2017
Customer Experience CRM 2022 2022
Customer Experience CRM 2019 2019
Customer Support CRM 2016 2016
Customer Support CRM 2016 2016
Customer Support CRM 2016 2016
Data Management Platform CRM 2019 2019
Digital Advertising Platform CRM 2020 2020
Digital Advertising Platform CRM 2018 2018
Digital Advertising Platform CRM 2017 2017
Digital Advertising Platform CRM 2019 2019
Digital Advertising Platform CRM 2017 2017
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2023 2023
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2013 2013
Sales Automation, CRM, Sales Engagement CRM 2016 2016
Tag Management CRM 2022 2022
Tag Management CRM 2019 2019
Tag Management CRM 2019 2019
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2016 2016
IT Service Management ITSM 2020 2020
SPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sales Performance Management SPM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2016 2016
Cloud Storage IaaS 2017 2017
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DDoS Protection CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Telus International Ireland
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Telus International Ireland Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Telus International Ireland Technographics

Telus International Ireland is a Professional Services organization based in Ireland, with around 1800 employees and annual revenues of $300.0 million.

Telus International Ireland operates a diverse technology stack with applications such as Workday Financial Management, Avature CRM and Amazon Connect Contact Lens, covering areas like ERP Financial, Candidate Relationship Management and ML and Data Science Platforms, Speech Recognition AI.

Telus International Ireland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Workday, Avature and Amazon Web Services (AWS).

Telus International Ireland recently adopted applications including Salesforce Marketing Cloud in 2023, Slack Connect in 2022 and Zoho Mail in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Telus International Ireland’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Telus International Ireland’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Telus International Ireland technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.