Thames Water
Clearwater Court, Vastern Road,
Reading, RG1 8DB,
United Kingdom
Reading, RG1 8DB,
United Kingdom
44 80 0980-8800
Utilities
Thames Water Technographics
Thames Water Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thames Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Thames Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thames Water has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2012, SAP HCM (HR) for Core HR in 2010, C&R Software Debt Manager for Debt Collection and Recovery in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thames Water is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thames Water revenues, which have grown to $3.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thames Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thames Water Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, Thames Water implemented Oracle NetSuite ERP, deploying a cloud native ERP Financial solution to consolidate core financial processes across the utility. The implementation targeted corporate finance for an organization of about 8000 employees with reported revenue of 3.4 billion, positioning Oracle NetSuite ERP as the primary system for transactional accounting and financial control.
The deployment configured standard ERP Financial functional modules including general ledger, accounts receivable, accounts payable, fixed assets, cash management, and financial reporting and consolidation capabilities. Configuration emphasized a unified chart of accounts, multi entity accounting and period close automation, along with system enforced workflows for invoice approvals and journal entry controls to streamline month end processing.
Architecture was delivered as a cloud native SaaS tenancy of Oracle NetSuite ERP, with implementation work focused on data model alignment, role based access controls and audit trail configuration to support finance, treasury and accounting operations. Operational coverage centered on corporate finance teams and transactional accounting functions across Thames Water, with the system supporting statutory reporting cycles and consolidated financial statements.
Governance established centralized financial controls and data stewardship, standardizing master data, chart of accounts governance and journal management procedures within the Oracle NetSuite ERP environment. The rollout combined phased module activation with process redesign to align operational accounting workflows to the application and to enforce consistent approval and audit mechanisms.
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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ERP Financial | ERP Financial Management |
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2010 | 2012 |
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2010 | 2010 |
In 2010, Thames Water implemented SAP HCM (HR) as its Core HR solution across the organisation. The deployment targeted enterprise HR services for approximately 8,000 employees in the United Kingdom, aligning HR data management, employee lifecycle processes, and People Analytics needs under a single SAP HCM (HR) platform.
Configuration work centered on standard SAP HCM functional areas such as personnel administration, organizational management, time and absence handling, and employee self service, with requirement gathering through to post implementation validation described as part of the delivery approach. The HR Systems Specialist role drives ongoing configuration, solution design, build activity, and issue management to maintain in life functionality and to support continuous improvements.
Operational integrations explicitly include ServiceNow HR for HR case management and service workflows, with the HR Systems Specialist working closely with People Analytics and IT teams to govern HR data flows and reporting. The implementation supports HR Services, People Analytics, and IT operational coverage across Thames Water, and is positioned to handle cross‑functional HR processes and employee service requests.
Governance and delivery practices emphasize ownership and Agile project methods, with the HR Systems Specialist reporting to the HR Systems Manager and acting as a single point of accountability for SAP HR and ServiceNow HR issues until resolution. Thames Water states the implementation and ongoing in life management are intended to ensure the organisation continues to fully exploit and benefit from future systems developments and to improve the overall employee experience.
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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HR Service Delivery | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2010 | 2010 |
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Performance and Goal Management | HCM |
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2021 | 2021 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2014 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| C&R Software | Legacy | C&R Software Debt Manager | Debt Collection and Recovery | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Thames Water deployed C&R Software Debt Manager, a Debt Collection and Recovery application, to transform its credit and collections capability. The program targeted improvement in cash collection, the quality of the credit book, and a reduction in the bad debt charge, objectives Thames Water reports were accomplished.
Implementation focused on configuring core Debt Collection and Recovery functional modules, including case management for arrears, automated contact workflows and payment plan management, portfolio segmentation and prioritization, and reporting and analytics to monitor cash collection and credit quality. Configuration emphasized operational workflows for collections teams and the codification of decisioning rules to standardize collections actions across customer segments. C&R Software Debt Manager was instrumented to provide a single operational view for collections and credit handlers.
Governance changes introduced centralized case governance and role based responsibilities spanning credit, collections and finance, aligned to the new workflows within C&R Software Debt Manager. Thames Water reports the deployment improved cash collection, raised the quality of the credit book and reduced the bad debt charge, outcomes attributed to the Debt Collection and Recovery implementation. The program represents an enterprise adoption of Debt Collection and Recovery capabilities for Thames Water's credit and collections operations.
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Enterprise Asset Management | ERP Services and Operations |
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2011 | 2011 |
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Field Service Management | ERP Services and Operations |
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2011 | 2011 |
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Field Service Management | ERP Services and Operations |
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2022 | 2022 |
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Utilities Distribution Management | ERP Services and Operations |
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2024 | 2025 |
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Utilities ERP | ERP Services and Operations |
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2010 | 2012 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2009 | 2009 |
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Transportation Management | SCM |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2018 | 2019 |
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Call Tracking and Recording | CRM |
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2019 | 2019 |
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CRM | CRM |
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2013 | 2013 |
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CRM | CRM |
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2018 | 2018 |
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Customer Engagement, Customer Experience | CRM |
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2021 | 2022 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2021 | 2022 |
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Customer Support | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2022 |
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Sales Automation | CRM |
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2009 | 2009 |
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Sales Automation, Sales Engagement | CRM |
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2015 | 2015 |
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Utilities Customer Care and Billing | CRM |
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2019 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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3D Modeling | PLM and Engineering |
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2016 | 2016 |
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Building Information Modeling | PLM and Engineering |
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2024 | 2025 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2023 | 2023 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Risk Management | TRM |
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2017 | 2017 |
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Risk Management | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2012 | 2012 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Database Management | IaaS |
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2015 | 2015 |
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Digital Workspace | IaaS |
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2012 | 2012 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Thames Water
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Thames Water Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Thames Water Technographics
Thames Water is a Utilities organization based in United Kingdom,
with around 8000 employees and annual revenues of $3.40 billion.
Thames Water operates a diverse technology stack with applications such as
Oracle NetSuite ERP, SAP HCM (HR) and C&R Software Debt Manager,
covering areas like ERP Financial, Core HR and Debt Collection and Recovery.
Thames Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and C&R Software.
Thames Water recently adopted applications including
Autodesk InfoWorks WS Pro in 2024, Innovyze InfoWorks WS Pro in 2024 and SAP Build Process Automation in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thames Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thames Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thames Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.