The Co-operative Group
1 Angel Square,
Manchester, M60 0AG,
United Kingdom
Manchester, M60 0AG,
United Kingdom
44 80 0068 6727
Retail
The Co-operative Group Technographics
The Co-operative Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Co-operative Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70000 The Co-operative Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Co-operative Group has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2016, UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) for Absence and Leave Management in 2019, Accruent vx Maintain for Facility Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Co-operative Group is running and its propensity to invest more and deepen its relationship with Oracle , UKG , Accruent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Co-operative Group revenues, which have grown to $14.49 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Co-operative Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Co-operative Group Tech Stack and Enterprise Applications
The Co-operative Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
The Co-operative Group implemented Oracle Cloud ERP in 2016 as an ERP Financial program, executing a SaaS migration from Oracle E-Business Suite R12 to Oracle Fusion. This deployment supported a UK retail enterprise of approximately 70,000 employees, and was positioned as a high profile Oracle Cloud ERP rollout to deliver new functionality and cost savings during 2017.
Implementation scope focused on Oracle Fusion financial and HR related capabilities within the Oracle Cloud ERP program, delivered across phased releases. Phase 2 covered Oracle Performance and Taleo Recruit, while Phase 3 implemented Core HR, Payroll, Compensations, Benefits, and Time & Labour, with functional design and configuration work led by subject matter experts aligned to those modules. Testing and quality assurance were managed through structured Unit Testing, System Integration Testing, Operational Acceptance Testing, and User Acceptance Testing cycles.
Architecturally the program maintained co-existence between Oracle E-Business Suite and Oracle Fusion to preserve operational continuity, the project operated as a cloud SaaS footprint for Fusion while interfacing with on premise EBS components where required. A large scale data migration and transformation program cleansed and harmonized legacy records to enable co-existence, and the delivery team managed integrations and payroll cutover sequencing as part of the largest Oracle Fusion Payroll implementation in the United Kingdom. Delivery was executed in partnership with a selected service implementation partner, IBM, with the client retaining domain ownership for EBS coexistence engineering.
Governance centered on a formal Data Governance and Cutover lead function and a documented Data Migration Strategy for Phases 2 and 3, with ongoing ownership of data migration, functionality testing, and change control. Project leadership managed risks, issues, and change requests throughout the lifecycle to coordinate co-existence between Oracle E-Business Suite and Oracle Fusion. The program delivered new functionality and reported substantial savings for the client during 2017.
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The Co-operative Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019 The Co-operative Group implemented UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) to address store-level attendance and leave tracking within Absence and Leave Management. The deployment targeted retail store operations and HR teams across the group, aligning absence workflows to front-line store manager responsibilities for day to day coverage and team leadership.
The implementation configured core absence and leave management capabilities including absence recording, entitlement and accrual management, manager approval workflows, return to work documentation, and absence reason coding consistent with Absence and Leave Management functionality. UKG Pro Workforce Management Absence was configured to enforce labor related rules and approval chains that support store managers in coaching and developing colleagues while maintaining adherence to budget and labour costs.
Operational integration includes shift tracking through Kronos as part of the workforce scheduling and time capture landscape, enabling absence events to be reconciled against scheduled shifts. The scope of use spans store managers, HR business partners, and operations leads, with the application serving as the authoritative record for absenteeism, shift coverage and compliance with safe and legal store operation requirements.
Governance and process changes focused on embedding approval and notification workflows into manager daily routines, tying absence records to coaching and performance conversations, and ensuring absence handling aligned with labour cost monitoring and profit and loss oversight. The Co-operative Group uses UKG Pro Workforce Management Absence as the central Absence and Leave Management tool to follow labour costs and track shifts through Kronos while supporting store level operational continuity.
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Benefits Administration | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2019 | 2019 |
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The Co-operative Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Accruent | Legacy | Accruent vx Maintain | Facility Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 The Co-operative Group implemented Accruent vx Maintain to address the group’s maintenance and work order management needs within its Facility Management operations. The deployment was paired with Accruent vx Observe for remote monitoring of refrigeration assets, establishing a combined operational and monitoring capability for store equipment.
The Accruent vx Maintain implementation focused on core Facility Management functionality including centralized work order lifecycle management, asset registry and hierarchy, preventive maintenance scheduling, and field technician tasking. Configuration work emphasized standardized work order templates and condition-based maintenance triggers, aligning work management processes with store operations and engineering teams.
Accruent vx Observe provided remote telemetry and alarm routing for refrigeration assets, feeding exception events into the work order engine to enable automated dispatching and faster fault resolution. Operational coverage targeted facilities and store engineering teams across The Co-operative Group’s United Kingdom retail estate, linking central facilities coordination with mobile technician execution.
Governance changes included establishing a centralized maintenance coordination model, role-based work order approvals, and standardized SLA-driven workflows to reduce ad hoc maintenance practices. The narrative centers on Accruent vx Maintain and Accruent vx Observe as the primary Facility Management applications used to unify maintenance execution and remote asset monitoring.
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Retail Management | ERP Services and Operations |
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2018 | 2018 |
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Retail Management | ERP Services and Operations |
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2017 | 2017 |
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The Co-operative Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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The Co-operative Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2016 | 2016 |
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The Co-operative Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2020 | 2020 |
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Supply Chain Management | SCM |
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2018 | 2018 |
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Supply Chain Management | SCM |
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2018 | 2018 |
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Warehouse Management | SCM |
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2017 | 2017 |
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Warehouse Management | SCM |
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2017 | 2017 |
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The Co-operative Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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The Co-operative Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Category Management | Procurement |
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2017 | 2017 |
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The Co-operative Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2018 | 2018 |
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The Co-operative Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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The Co-operative Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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The Co-operative Group Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at The Co-operative Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of IT for Enabling Functions | Director | IT | |
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Chief People & Services Officer | CXO | HR | |
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Head of Group PR | Director | Finance | |
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Head of Leadership, Talent & Learning | Director | HR | |
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Head of Learning Portfolio | Director | HR | |
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Learning & Development Manager | Manager | HR | |
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HR Programme Manager - Retail Business Transformation | Manager | HR | |
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Procurement Manager | Manager | Procurement | |
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Chief Procurement Officer | CXO | Procurement | |
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Head of Financial Planning & Accounting | Director | Finance | |
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CFO | CXO | Finance | |
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Financial Controller - Separation | Director | Finance | |
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Travel IS Manager | Manager | Operations | |
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Group Accounting Manager | Manager | Finance | |
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Chief Operating Officer | CXO | Finance | |
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IT Procurement Manager | Manager | Procurement | |
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Transformation Finance Manager | Manager | Finance | |
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CEO, Consumer Services | CXO | Finance | |
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Head of Group PR | Director | Finance | |
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Chief Executive, Retail | CXO | Finance | |
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Chief Procurement Officer | CXO | Procurement | |
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Head of Procurement Strategy, Performance & Development | Director | Procurement | |
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Head of Supply Chain | Director | Supply Chain | |
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IT Procurement Category Manager - Software and IT Services | Manager | Procurement | |
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Chief People and Services Officer | CXO | HR | |
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Head of Human Resources | Director | HR | |
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Head of HR Service and Operations | Director | HR | |
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Workforce Management Superuser, Manager | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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Group CIO | CXO | Finance | |
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Head of Finance, Coop Funeralcare | Director | Finance | |
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Head of IT CFSMS | Director | IT | |
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Head of Procurement Strategy, Planning and Supplier Engagement | Director | Procurement | |
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Group CTO | CXO | Finance | |
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IT Operations Transformation Manager | Manager | IT | |
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Head of Infrastructure Services, Co-op Group | Director | Finance | |
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Chief Digital, Data & Technology Officer | CXO | IT | |
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Head of Business Intelligence & Data Analytics | Director | IT | |
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Head of Technology - SAP | Director | IT | |
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HR Manager | Manager | HR | |
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Director of Financial Control & Reporting | Director | Finance | |
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Head Of Finance - Group FP&A | Director | Finance | |
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Head Of Finance | Director | Finance | |
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Head Of Finance | Director | Finance | |
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Financial Accountant | Manager | Finance | |
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Senior IT Category Procurement Manager | Manager | IT | |
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Director of Digital Technology - Colleague Product and Business Platforms | Director | IT | |
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Director Enterprise Technology Services | Director | IT | |
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CFO | CXO | Finance | |
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Business Intelligence and Analytics Manager | Manager | IT | |
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Oracle Systems Programme Manager | Manager | IT | |
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Retail Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by The Co-operative Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Co-operative Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Co-operative Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Co-operative Group Technographics
The Co-operative Group is a Retail organization based in United Kingdom,
with around 70000 employees and annual revenues of $14.49 billion.
The Co-operative Group operates a diverse technology stack with applications such as
Oracle Cloud ERP, UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) and Accruent vx Maintain,
covering areas like ERP Financial, Absence and Leave Management and Facility Management.
The Co-operative Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Accruent.
The Co-operative Group recently adopted applications including
DocuSign eSignature in 2021, Imperva Sonar in 2021 and Algolia Search in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Co-operative Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Co-operative Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Co-operative Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.