The Royal Children Hospital (RCH)
50 Flemington Road,
Parkville, 3052, VIC,
Australia
Parkville, 3052, VIC,
Australia
61 3 9345-5522
Healthcare
The Royal Children Hospital (RCH) Technographics
The Royal Children Hospital (RCH) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Royal Children Hospital (RCH) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 The Royal Children Hospital (RCH) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Royal Children Hospital (RCH) has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, SAP SuccessFactors Employee Central for Core HR in 2022, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Royal Children Hospital (RCH) is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Sage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Royal Children Hospital (RCH) revenues, which have grown to $673.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Royal Children Hospital (RCH) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Royal Children Hospital (RCH) Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017, The Royal Children''s Hospital implemented SAP ERP ECC 6.0 as its ERP Financial system. The initial deployment concentrated on payroll transformation at the Parkville site, with a Payroll Project Officer contributing to delivery, testing and implementation activities and ongoing continuous improvement initiatives.
SAP ERP ECC 6.0 was configured to support payroll processing workflows and time sheeting driven pay calculations, embedding conditions of employment and payroll rules into transactional processing. The implementation emphasized financial posting of payroll transactions into the ERP financial ledger and leveraged reporting and control functions consistent with an ERP Financial environment.
Operational coverage included the payroll team, HR partners and front-line managers who received targeted advice and support for payroll, time sheeting and system use. Delivery practice centered on iterative testing cycles, user guidance for new payroll staff, and structured handover into a continuous improvement governance model to sustain payroll and time-sheet processes within SAP ERP ECC 6.0.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2012 | 2012 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2023 | 2023 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP HCM (HR) | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2022 | 2022 |
In 2022, The Royal Children’s Hospital implemented SAP SuccessFactors Employee Central replacing SAP HCM as its Core HR system. The deployment covered the hospital’s central HR Services Team and HR coordinators who act as first responders for employee and manager queries, supporting a workforce of more than 6,000 staff across the Melbourne campus and affiliated regional services.
The implementation of SAP SuccessFactors Employee Central focused on Core HR capabilities including a centralized employee record, on boarding workflows for new starters, role and position management, and scheduled and ad hoc HR reporting. Configuration emphasized data integrity controls and workflow automation aligned with the HR Services Team responsibility set, ensuring processes such as parental leave administration and honourary appointments were managed through the platform.
Operational integrations were scoped around payroll touchpoints and internal HR processes, with the Payroll Systems Administrator and HR advisors retained as data stewards for payroll feeds and reporting outputs. The system also supported the HR Services Team triage model, enabling escalation to HR Advisors or HR Partners while providing timely, role-based access to employee information for line managers and HR staff.
Governance and process changes centered on centralizing HR administration within the HR Services Team, formalizing the HR Coordinator role as the primary user for day to day case management and system triage, and establishing stewardship responsibilities for data accuracy. Training and role based access controls were emphasized to align system use with existing hospital policies on staff safety, immunisation recording, and child safety standards.
The narrative documents an application level modernization to SAP SuccessFactors Employee Central as the hospital’s Core HR platform, with implementation signals concentrated on centralized employee data, on boarding automation, payroll integration touchpoints, and governance adjustments to support high volume clinical and non clinical HR operations.
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2018 |
|
|
|
|
|
Offboarding | HCM |
|
2021 | 2021 |
|
|
|
|
|
Onboarding | HCM |
|
2021 | 2021 |
|
|
|
|
|
Payroll | HCM |
|
2017 | 2018 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2020 | 2021 |
|
|
|
|
|
Time Clock (Hardware) | HCM |
|
2016 | 2016 |
|
|
|
|
|
Workforce Management | HCM |
|
2016 | 2016 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2019 | 2020 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 The Royal Children Hospital implemented Cisco Webex Meetings to provide Audio Video and Web Conferencing capabilities directly through its public website, enabling web-based meeting entry for staff and external participants. Cisco Webex Meetings is used as the primary audio and video meeting platform on the site, supporting scheduled and ad hoc virtual sessions for hospital workflows.
The deployment emphasizes core Cisco Webex Meetings functionality, including multi-party video conferencing, audio bridging, screen sharing, meeting recording, host controls, and participant management. Configuration work focused on embedding meeting access flows into the website and ensuring consistent meeting controls and recording options aligned with clinical and administrative use cases.
Operational coverage spans clinical collaboration, family and patient consultations, medical education sessions, and internal administrative meetings, reflecting Audio Video and Web Conferencing support for both internal staff and external stakeholders. Access governance uses web-based join flows and guest link controls to manage external participants, while IT operations oversee platform provisioning and access policies to align with hospital privacy and clinical workflows.
Governance and process changes center on meeting scheduling practices, recording retention policies, and clinician workflows for virtual consultations, with policy enforcement and monitoring administered by hospital IT and clinical operations. The implementation positions Cisco Webex Meetings as the web-facing audio and video collaboration layer for The Royal Children Hospital, integrating conferencing capabilities into patient engagement, education, and cross-departmental collaboration processes.
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2018 | 2018 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Support | CRM |
|
2012 | 2012 |
|
|
|
|
|
Customer Support | CRM |
|
2014 | 2014 |
|
|
|
|
|
Data Management Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at The Royal Children Hospital (RCH)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by The Royal Children Hospital (RCH) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Royal Children Hospital (RCH) IT executives and key decision makers. This section highlights The Royal Children Hospital (RCH)'s latest recorded technology evaluations, including SAP SuccessFactors Onboarding for Onboarding on 2026-02-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Royal Children Hospital (RCH) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The Royal Children Hospital (RCH) Technographics
The Royal Children Hospital (RCH) is a Healthcare organization based in Australia,
with around 6000 employees and annual revenues of $673.0 million.
The Royal Children Hospital (RCH) operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP SuccessFactors Employee Central and Cisco Webex Meetings,
covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.
The Royal Children Hospital (RCH) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Cisco Systems.
The Royal Children Hospital (RCH) recently adopted applications including
Sage Intacct in 2023, SAP SuccessFactors Employee Central in 2022 and SAP SuccessFactors Offboarding in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Royal Children Hospital (RCH)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Royal Children Hospital (RCH)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Royal Children Hospital (RCH) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.