The Sultan Center
Bldg. 15, Street 17, Area 19, Block 1, Sultan Bin Essa Complex,
Kuwait City, x,
Kuwait
Kuwait City, x,
Kuwait
965 1844449
Retail
The Sultan Center Technographics
The Sultan Center Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Sultan Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 The Sultan Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Sultan Center has purchased the following applications: Oracle Retail (ex Retek) for Retail Management in 2013, Tawk.to for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Sultan Center is running and its propensity to invest more and deepen its relationship with Oracle , Tawk.to , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Sultan Center revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Sultan Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Sultan Center Tech Stack and Enterprise Applications
The Sultan Center ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail (ex Retek) | Retail Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 The Sultan Center implemented Oracle Retail (ex Retek) to support its Retail Management needs. The rollout targeted Oracle Retail release 12.0.10 and involved a Systems Analyst responsible for configuration, testing and operational support of the application.
The implementation centered on core retail functional capabilities commonly managed inside Oracle Retail, including merchandising configuration, inventory management and replenishment, pricing and promotions setup, assortment and planning configurations, master data modeling and scheduled batch processing. Work encompassed parameterization of business rules, SKU lifecycle controls and the setup of retail-specific transaction processing within Oracle Retail (ex Retek).
Operational coverage emphasized merchandising, inventory planning and store operations within The Sultan Center retail organization, with the Systems Analyst role providing centralized application stewardship. Governance and control focused on configuration management, change control for business rules and scheduled batch operations, and ongoing application maintenance tied to the Oracle Retail 12.0.10 baseline.
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The Sultan Center AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 The Sultan Center implemented Tawk.to on their website. Tawk.to is deployed as a Chatbots and Conversational AI application to enable site-embedded customer messaging and real-time support for the retailer's e-commerce front-end. Deployment focused on a browser-based chat widget paired with an operator console, configured for live agent chat, canned responses, and offline message capture, using standard conversational workflows and role-based administration. Operational ownership is aligned to customer service and digital commerce functions, with chat operator and administrator roles established to manage sessions, message routing, and agent handoffs. No external integrations are specified in the source, the implementation is described strictly as a website-embedded Tawk.to chat deployment.
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The Sultan Center Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, The Sultan Center deployed Microsoft 365 as its Collaboration platform. The Microsoft 365 deployment is observable from the company website and was provisioned to deliver core productivity and team collaboration capabilities for the retailer.
Implementation centered on standard Microsoft 365 modules, including Exchange Online for enterprise email, Microsoft Teams for persistent chat, meetings and collaboration, SharePoint Online for intranet and document management, OneDrive for Business for per-user file storage, and the Microsoft 365 Apps suite for desktop productivity. Identity and access were aligned with Azure Active Directory single sign-on, centralized tenant administration, role based access control, and tenant policy controls such as conditional access and data loss prevention to establish governance and compliance controls.
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The Sultan Center SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Warehouse Management | SCM |
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2018 | 2018 |
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The Sultan Center CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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The Sultan Center ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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The Sultan Center PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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The Sultan Center IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at The Sultan Center
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CIO | CXO | Finance | |
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Retail Operations Manager | Manager | Finance | |
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Supply Chain Manager | Manager | Supply Chain | |
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Technology Manager | Manager | IT | |
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COO | CXO | Finance | |
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Apps Being Evaluated by The Sultan Center Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Sultan Center IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Sultan Center digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD The Sultan Center Technographics
The Sultan Center is a Retail organization based in Kuwait,
with around 10000 employees and annual revenues of $1.00 billion.
The Sultan Center operates a diverse technology stack with applications such as
Oracle Retail (ex Retek), Tawk.to and Microsoft 365,
covering areas like Retail Management, Chatbots and Conversational AI and Collaboration.
The Sultan Center has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Tawk.to and Microsoft.
The Sultan Center recently adopted applications including
Microsoft 365 in 2020, Microsoft Azure Cloud Services in 2020 and Amazon Elastic Load Balancing (ELB) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Sultan Center’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Sultan Center’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Sultan Center technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.