Waterlooville, PO7 7UW,
United Kingdom
Thomas Sanderson Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Thomas Sanderson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 309 Thomas Sanderson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thomas Sanderson has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018, Microsoft Azure Monitor for Application Performance Management in 2021, Smartcall Voice-Net for Call Tracking and Recording in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thomas Sanderson is running and its propensity to invest more and deepen its relationship with Microsoft , Smartcall , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thomas Sanderson revenues, which have grown to $64.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thomas Sanderson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 | ||
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2021 | 2021 | ||
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IT Service Management | ITSM |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Smartcall | Legacy | Smartcall Voice-Net | Call Tracking and Recording | CRM | n/a | 2016 | 2016 | In 2016, Thomas Sanderson implemented Smartcall Voice-Net, deploying the Call Tracking and Recording application to capture customer interactions across its UK operations. The deployment recorded a mixed VoIP and digital telephony environment spanning over 100 extensions, and was scoped specifically to support contact centre and customer service processes within the manufacturing business. Smartcall Voice-Net was configured to provide enterprise recording, indexed search, and replay capabilities, alongside linking and tagging of calls to CRM records. The implementation emphasized scalable recording architecture to handle concurrent capture across more than 100 extensions, and included PCI DSS compliance controls to segregate and protect payment related data within recorded interactions. The solution integrated with the company CRM to surface call links and tags within customer records, enabling agents and supervisors to associate audio with customer profiles and case workflows. Operational coverage focused on contact centre and customer service teams, with the recording and tagging functionality embedded into agent monitoring and case resolution procedures. Governance and rollout concentrated on embedding recorded call search and replay into agent monitoring and regulatory compliance workflows, supporting auditability and supervisory review. The deployment delivered scalable recording, search and replay capabilities to improve agent monitoring and regulatory compliance while preserving PCI DSS aligned handling of sensitive call data. | |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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