Thomas Sanderson
Waterberry Drive,
Waterlooville, PO7 7UW,
United Kingdom
Waterlooville, PO7 7UW,
United Kingdom
44 23 9223-2600
Manufacturing
Thomas Sanderson Technographics
Thomas Sanderson Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thomas Sanderson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 309 Thomas Sanderson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thomas Sanderson has purchased the following applications: See Tickets for Reservation and Booking Management in 2021, Coveo Qubit CommerceAI for Personalization and Product Recommendations in 2020, Smartcall Voice-Net for Call Tracking and Recording in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thomas Sanderson is running and its propensity to invest more and deepen its relationship with See Group , Coveo , Smartcall or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thomas Sanderson revenues, which have grown to $64.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thomas Sanderson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thomas Sanderson Tech Stack and Enterprise Applications
Thomas Sanderson ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| See Group | Legacy | See Tickets | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Thomas Sanderson implemented See Tickets as its Reservation and Booking Management solution on its public website. See Tickets functions as the customer-facing booking storefront for Thomas Sanderson, centralizing online reservation intake and presenting availability and event listings directly on the corporate site.
The implementation configured See Tickets to handle online booking storefront capabilities including calendar scheduling, slot inventory management, checkout and confirmation workflows, and a booking management dashboard for internal operations. Operational governance consolidated booking administration into a single application access model, with customer service and marketing teams using the See Tickets console to manage reservations, update availability, and reconcile web bookings with onsite scheduling processes.
|
Thomas Sanderson eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coveo | Legacy | Coveo Qubit CommerceAI | Personalization and Product Recommendations | eCommerce | n/a | 2020 | 2020 |
In 2020, Thomas Sanderson implemented Coveo Qubit CommerceAI on its website. The deployment uses Coveo Qubit CommerceAI for Personalization and Product Recommendations to deliver real time product suggestions, onsite merchandising, and behavioral personalization across product detail, category, and search result pages.
The implementation follows category standard patterns including product feed ingestion, behavioral signal capture, recommendation engine configuration, and rule based merchandising with iterative A/B testing to refine targeting. Operational coverage is centered on the ecommerce website and supports merchandising, ecommerce operations, and digital marketing functions, with governance conducted through the application console and campaign rule management to control segments and experiments.
|
Thomas Sanderson CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartcall | Legacy | Smartcall Voice-Net | Call Tracking and Recording | CRM | n/a | 2016 | 2016 |
In 2016, Thomas Sanderson implemented Smartcall Voice-Net, deploying the Call Tracking and Recording application to capture customer interactions across its UK operations. The deployment recorded a mixed VoIP and digital telephony environment spanning over 100 extensions, and was scoped specifically to support contact centre and customer service processes within the manufacturing business.
Smartcall Voice-Net was configured to provide enterprise recording, indexed search, and replay capabilities, alongside linking and tagging of calls to CRM records. The implementation emphasized scalable recording architecture to handle concurrent capture across more than 100 extensions, and included PCI DSS compliance controls to segregate and protect payment related data within recorded interactions.
The solution integrated with the company CRM to surface call links and tags within customer records, enabling agents and supervisors to associate audio with customer profiles and case workflows. Operational coverage focused on contact centre and customer service teams, with the recording and tagging functionality embedded into agent monitoring and case resolution procedures.
Governance and rollout concentrated on embedding recorded call search and replay into agent monitoring and regulatory compliance workflows, supporting auditability and supervisory review. The deployment delivered scalable recording, search and replay capabilities to improve agent monitoring and regulatory compliance while preserving PCI DSS aligned handling of sensitive call data.
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
Thomas Sanderson ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Thomas Sanderson TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2022 | 2022 |
|
Thomas Sanderson PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Thomas Sanderson IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Thomas Sanderson CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Thomas Sanderson
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Thomas Sanderson Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thomas Sanderson IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thomas Sanderson digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Thomas Sanderson Technographics
Thomas Sanderson is a Manufacturing organization based in United Kingdom,
with around 309 employees and annual revenues of $64.7 million.
Thomas Sanderson operates a diverse technology stack with applications such as
See Tickets, Coveo Qubit CommerceAI and Smartcall Voice-Net,
covering areas like Reservation and Booking Management, Personalization and Product Recommendations and Call Tracking and Recording.
Thomas Sanderson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as See Group, Coveo and Smartcall.
Thomas Sanderson recently adopted applications including
SiteSpect A/B Testing in 2022, Atlassian Jira Service Desk in 2022 and OneTrust Cookie Consent in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thomas Sanderson’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thomas Sanderson’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thomas Sanderson technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.