AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Thomas Sanderson Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2018 2018
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Monitor Application Performance Management ITSM n/a 2021 2021
IT Service Management ITSM 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Smartcall Legacy Smartcall Voice-Net Call Tracking and Recording CRM n/a 2016 2016 In 2016, Thomas Sanderson implemented Smartcall Voice-Net, deploying the Call Tracking and Recording application to capture customer interactions across its UK operations. The deployment recorded a mixed VoIP and digital telephony environment spanning over 100 extensions, and was scoped specifically to support contact centre and customer service processes within the manufacturing business. Smartcall Voice-Net was configured to provide enterprise recording, indexed search, and replay capabilities, alongside linking and tagging of calls to CRM records. The implementation emphasized scalable recording architecture to handle concurrent capture across more than 100 extensions, and included PCI DSS compliance controls to segregate and protect payment related data within recorded interactions. The solution integrated with the company CRM to surface call links and tags within customer records, enabling agents and supervisors to associate audio with customer profiles and case workflows. Operational coverage focused on contact centre and customer service teams, with the recording and tagging functionality embedded into agent monitoring and case resolution procedures. Governance and rollout concentrated on embedding recorded call search and replay into agent monitoring and regulatory compliance workflows, supporting auditability and supervisory review. The deployment delivered scalable recording, search and replay capabilities to improve agent monitoring and regulatory compliance while preserving PCI DSS aligned handling of sensitive call data.
Customer Experience CRM 2017 2017
Marketing Analytics CRM 2022 2022
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Governance, Risk and Compliance TRM 2022 2022
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Personalization and Product Recommendations eCommerce 2020 2020
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Reservation and Booking Management ERP Services and Operations 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Email Gateways (SEGs) CyberSecurity 2020 2020
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2020 2020
Transactional Email PaaS 2021 2021
IT Decision Makers and Key Stakeholders at Thomas Sanderson
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Thomas Sanderson Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Thomas Sanderson Technographics

Thomas Sanderson is a Manufacturing organization based in United Kingdom, with around 309 employees and annual revenues of $64.7 million.

Thomas Sanderson operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Microsoft Azure Monitor and Smartcall Voice-Net, covering areas like Application Hosting and Computing Services, Application Performance Management and Call Tracking and Recording.

Thomas Sanderson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Smartcall.

Thomas Sanderson recently adopted applications including Cloudflare CDN in 2022, Atlassian Jira Service Desk in 2022 and SiteSpect A/B Testing in 2022, highlighting its ongoing modernization strategy.

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Our research team continuously updates Thomas Sanderson’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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