List of Smartcall Voice-Net Customers
Slough, SL1 6DQ,
United Kingdom
Since 2010, our global team of researchers has been studying Smartcall Voice-Net customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smartcall Voice-Net for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smartcall Voice-Net for Call Tracking and Recording include: Transport for London, a United Kingdom based Transportation organisation with 28501 employees and revenues of $12.10 billion, Liberata, a United Kingdom based Professional Services organisation with 1180 employees and revenues of $94.0 million, Thomas Sanderson, a United Kingdom based Manufacturing organisation with 309 employees and revenues of $64.7 million and many others.
Contact us if you need a completed and verified list of companies using Smartcall Voice-Net, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smartcall Voice-Net customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Liberata | Professional Services | 1180 | $94M | United Kingdom | Smartcall | Smartcall Voice-Net | Call Tracking and Recording | 2015 | n/a | In 2015, Liberata deployed Smartcall Voice-Net to implement Call Tracking and Recording across its UK customer services operations. The Smartcall Voice-Net implementation captured incoming and outgoing calls to support FCA-compliant processes and provided PCI DSS capabilities, and it was provisioned into Liberata's CapacityGRID shared-services environment. Configuration emphasized contact-centre recording workflows common to Call Tracking and Recording platforms, including call capture, secure storage, indexed retrieval and tagging for auditability. The deployment is inferred to include CRM integration to link and tag recordings to cases for case review and evidence trails, and operational governance was aligned to FCA and PCI DSS requirements for retention and access controls within the UK customer service function. | |
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Thomas Sanderson | Manufacturing | 309 | $65M | United Kingdom | Smartcall | Smartcall Voice-Net | Call Tracking and Recording | 2016 | n/a | In 2016, Thomas Sanderson implemented Smartcall Voice-Net, deploying the Call Tracking and Recording application to capture customer interactions across its UK operations. The deployment recorded a mixed VoIP and digital telephony environment spanning over 100 extensions, and was scoped specifically to support contact centre and customer service processes within the manufacturing business. Smartcall Voice-Net was configured to provide enterprise recording, indexed search, and replay capabilities, alongside linking and tagging of calls to CRM records. The implementation emphasized scalable recording architecture to handle concurrent capture across more than 100 extensions, and included PCI DSS compliance controls to segregate and protect payment related data within recorded interactions. The solution integrated with the company CRM to surface call links and tags within customer records, enabling agents and supervisors to associate audio with customer profiles and case workflows. Operational coverage focused on contact centre and customer service teams, with the recording and tagging functionality embedded into agent monitoring and case resolution procedures. Governance and rollout concentrated on embedding recorded call search and replay into agent monitoring and regulatory compliance workflows, supporting auditability and supervisory review. The deployment delivered scalable recording, search and replay capabilities to improve agent monitoring and regulatory compliance while preserving PCI DSS aligned handling of sensitive call data. | |
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Transport for London | Transportation | 28501 | $12.1B | United Kingdom | Smartcall | Smartcall Voice-Net | Call Tracking and Recording | 2013 | n/a | In 2013, Transport for London deployed Smartcall Voice-Net recording nodes in multiple Network Control Centre sites to capture telephone and radio calls for emergency and track maintenance control rooms. The Smartcall Voice-Net deployment is categorized as Call Tracking and Recording and was provisioned to meet mission-critical control-room capture requirements across London Underground operations. The deployment architecture used distributed recording nodes across Network Control Centre sites, configured for resilience and disaster recovery to maintain continuous capture and rapid retrieval. Implemented functional capabilities included continuous voice recording for telephone and radio channels, high-availability recording, and fast retrieval workflows to support incident logging and operational evidence access. Operational coverage targeted emergency control rooms and track maintenance control rooms at multiple network control locations, impacting safety and incident-management business functions as well as security operations. The implementation supported incident response and evidence retention processes through call capture and retrieval, delivering the stated high-availability recording and fast retrieval outcomes for operational and security use cases. |
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