Tiffany & Co Digital Transformation Initiatives

About the Customer

An iconic brand with a rich and storied heritage, Tiffany & Co is a global manufacturer and retailer of jewelry and luxury accessories. The company operates more than 300 Tiffany & Co. stores in more than 20 countries.

Scope and Challenges

Having used ServiceNow’s ITSM with great success, Tiffany & Co. recognized there was an opportunity to enhance their IT Project and Portfolio Management (PPM) processes and tools to better meet their business needs. The desire to have better visibility into the overall portfolio and resources was a driving factor in taking on the PPM effort. 

Outcome and Implications

By selecting ServiceNow PPM in 2017, Tiffany was able to:

  • - Establish common IT processes for demand, project, program, and resource management
  • - Improve reporting and efficiency to safeguard the success of its IT projects
  • - Maximize adoption rates for its new PPM solution


"Rego Consulting really understood the ServiceNow PPM solution. The team provided excellent customer service, was extremely responsive, and proactively looked for opportunities to improve our processes" - said Christopher Butler, PMO Tiffany & Co.

727 Fifth Avenue
New York, 10022 , NY
United States
1 212-755-8000
Industry Employees Revenue
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Enterprise Software & Cloud Applications Purchased by Tiffany & Co

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IT Decision Makers and Key Stakeholders at Tiffany & Co

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