About the Customer
An iconic brand with a rich and storied heritage, Tiffany & Co is a global manufacturer and retailer of jewelry and luxury accessories. The company operates more than 300 Tiffany & Co. stores in more than 20 countries.
Scope and Challenges
Having used ServiceNow’s ITSM with great success, Tiffany & Co. recognized there was an opportunity to enhance their IT Project and Portfolio Management (PPM) processes and tools to better meet their business needs. The desire to have better visibility into the overall portfolio and resources was a driving factor in taking on the PPM effort.
Outcome and Implications
By selecting ServiceNow PPM in 2017, Tiffany was able to:
"Rego Consulting really understood the ServiceNow PPM solution. The team provided excellent customer service, was extremely responsive, and proactively looked for opportunities to improve our processes" - said Christopher Butler, PMO Tiffany & Co.
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